9-1-1 Center

911 Center with employees and monitors

We're here to help

Our 9-1-1 Center is staffed 24 hours a day and 365 days a year to help respond to emergencies.  

Our Call Takers are trained to support everyone including those with limited English, who are deaf or hard of hearing, who text 9-1-1, or who use teletypewriter machines.  

Always call 9-1-1 for

  • A police, fire, or medical emergency. 
  • A serious situation which poses a danger to life, property, or both. 
  • A serious crime such as robbery, domestic violence, or sexual assault. 
  • A downed power line.

Learn more about what to tell the 911 Call Taker here.  

Learn more about our Smart911 program to help Call Takers have access to information about any medical conditions and get you the help you need here.

For non-emergency situations

Area Wide Emergencies

  • In the case of an area-wide emergency, do not use your telephone for the first few hours following the event unless you have a life-threatening emergency and need to call 9-1-1.

Teach your children about 911 

  • Teach your children about what 911 is and when it is okay to call 911. 
  • Let them know that playing 911 is a bad idea because it may cause someone who really is in trouble to not get help as quickly as they need.

Community Assisted Response and Engagement (CARE)

Acting Chief Amy Smith
Mailing Address: PO Box 94607, Seattle, WA, 98124-6907
Phone: (206) 625-5011 (For non-emergencies)
Contact CARE

Learn about CARE, Seattle’s 911 Center that provides emergency and non-emergency responses.