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Innovation and Performance
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CiviForm: A Unified Benefits Platform for Seattle Families
Strengthening Communities Against Displacement
Building Pathways for Youth Connection and Opportunity
Modernizing Seattle’s Permitting Process
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Since 2015, IP projects have engaged tens of thousands of residents, City staff, and community partners on priorities including affordability, youth homelessness, and our community's COVID-19 response.
Project Highlights
CiviForm: A Unified Benefits Platform for Seattle Families
Make it easier for low-income families to access the services they need to live and thrive in Seattle
Strengthening Communities Against Displacement
Keep communities together as Seattle grows by strengthening anti-displacement programs and connecting support to those most at risk
Building Pathways for Youth Connection and Opportunity
Co-design digital and IRL communication with youth to increase connection to mental health support, activities, jobs, and internships
Modernizing Seattle’s Permitting Process
Deliver cheaper, faster and more predictable permits for affordable and market-rate housing without compromising safety or quality
2023 Projects
One Seattle Data Strategy
The City of Seattle launched our first comprehensive One Seattle Data Strategy, building on Seattle’s strong foundation as a national ...
User Research Cohort for City Projects
Seattle By Design is a pilot program that connected a cohort of volunteer experts with City staff to improve programs using best ...
2022 Projects
Cardiac arrest data automation and analysis
Innovation & Performance worked with SFD to automate and transform data to produce specific data for cardiac arrests, allowing SFD ...
Unified benefits application tool
In November 2017, Mayor Durkan issued an executive order to create an “affordability portal” for City benefit programs. These ...
2021 Projects
Designing equitable distribution of the COVID-19 vaccine
The City observed vaccine allocation being rolled out by the Federal and State governments was leaving behind Seattle’s highest at ...
Return to Office
During the COVID-19 pandemic, 40% of the City of Seattle’s workforce was mandated to telework in an effort to reduce the spread of ...
Affordable Seattle
When qualifying residents access City benefit programs that can save them money, they must apply to multiple programs individually to ...
2020 Projects
COVID-19 Test Sites
The Seattle area was the initial U.S. epicenter of the COVID-19 pandemic, and the City quickly took steps to help isolate and control ...
TNC Driver Outreach
Seattle has a long history of innovative policy making to support workers across the economic spectrum—from pioneering the $15 minimum ...
2019 Projects
UDP Self-certification
Despite years of active promotion and marketing, the Utility Discount Program ("UDP") administered by the City's utilities and Human ...
Performance Seattle
The City of Seattle has 12,000 staff and a $6.5 billion operating budget. However, it can be challenging to understand what level of ...
2018 Projects
FireSTAT
Seattle Fire has a large number of complex data sources from fire operations, EMS, dispatch, Medic One, training, and more. Until ...
Creative Youth Dev Arts Project
In 2017, Innovation & Performance (IP) partnered with the NW Network of Bi, Trans, Lesbian and Gay Survivors of Abuse (NW Network) to ...