Southeast Customer Service Center

Southeast Customer Service Center

Southeast Customer Service Center
Fax: 206-386-1917

Street Address:
3815 S Othello St.
Suite 105
Seattle, WA 98118
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Southeast Neighborhood Service Center

Metro Routes: 8, 36, 39

Central Link light rail accessible! Click here for info

Southeast District Groups, Blogs and Websites


9 a.m. - 5 p.m., Monday - Friday (except holidays)
10 a.m. - 2 p.m. Saturday (except holidays)

Passport Hours

Monday to Friday 9 a.m. - 4 p.m.
Saturday 10 a.m. - 2 p.m.

Closure Dates

Customer Service Centers are closed during the following days:

1/1/2018        New Year's Day
1/10/2018 All-staff meeting
1/15/2018        Martin Luther King Jr. Day
2/19/2018        Presidents Day
5/28/2018        Memorial Day
7/4/2018 Independence Day
9/3/2018        Labor Day
11/12/2018        Veterans' Day (observed)
11/22/2018        Thanksgiving Day
11/23/2018        Day following Thanksgiving Day
11/24/2018        Saturday following Thanksgiving
12/25/2018 Christmas



Seattle's Customer Service Centers* accept only DS-11 applications for first-time applicants, minor renewals and certain qualifying adult renewals (DS-11 form only). The standard adult renewal (DS-82 form) is mail in only.

*The Downtown Customer Service Center does not accept any passport applications.

Please allow six weeks for regular processing or two to three weeks for expedited processing. There is an additional fee for expedited processing. For more information, call (206) 615-0725. Download a passport application.

PAYMENT: Credit cards are not accepted for passport application processing. Please bring a check or money order.

HOURS: Varies by location; see individual Customer Service Center pages for details.

  • Electric bills (Seattle City Light)
  • Water, sewer and garbage bills (Seattle Public Utilities)
  • Pet licenses
  • Parking tickets and moving violations (credit cards now accepted for Seattle Municipal Court payments)
    • Types accepted
      • Parking citations (handheld or hand written) - If payment is received within 15 days of issue date
      • Parking citations with delinquent notice - If payment is received on or before the notice due date
      • Infraction citations - If payment is received within 15 days of issue date
      • Infraction/Parking citation payments where amount owing can be verified by the court with a phone call.
      • Court Time Pay Agreement - If payment received on or before due date.
      • Pre Trial Diversion payments
    • Types NOT accepted
      • Payments for Restitution
      • Payments on items that have been referred to a collection agency
      • Payments for citations where defendant is attempting to immediately renew drivers license or auto license
      • Citations and or cases with future court dates

  • City and other job opportunities, including Summer Youth Employment
  • Community and Neighborhood Organization Contacts
  • Crime Prevention and Block Watch Materials
  • Food Banks
  • Gold Cards (Senior Discounts)
  • Heating Bill Assistance
  • Land Use and Zoning Information
  • Metro Bus Schedules
  • P-Patch Community Garden Program
  • Weatherization Services

Call 206-267-7100 for an appointment

Visits limited to one 30-minute session per day

For more information about the FACT Act, visit