Downtown Customer Service Center

Treasury cashiers offer basic City services such as information and referral; wayfinding; utilities payments; pet licenses; Gold Cards (senior discounts); business license renewal payments and tax payments. Utility Account Representative experts provide customers one-on-one Seattle City Light and Seattle Public Utilities account maintenance service. We do not process passport applications at the downtown/SMT location.

Phone: 206-684-7800
Hours: 8 a.m.-5 p.m., Monday-Friday (except holidays)

Street Address:
700 Fifth Ave.
Seattle, WA 98104

Center remodeled in 2016

In December 2016, the Customer Service Center underwent a remodel to further expand the services and to provide even greater convenience for visitors and customers. This remodel created a permanent facility for the Downtown Customer Service Center, which was first launched as a pilot in 2013 in space vacated by KeyBank. The center now features five windows: Treasury cashiers staff two windows, utilities representatives staff two windows and an outside credit collections vendor, which takes payments for government debt owed to the city, staffs the fifth window.

Downtown Customer Service Center

 SMT entrance

Located in the fourth floor lobby of the Seattle Municipal Tower (SMT), 700 Fifth Ave., Seattle WA 98104.

The Downtown Customer Service Center is accessible by a number of public transportation options both by transit serving the Pioneer Square bus tunnel stop and numerous stops along the surrounding surface streets. Use the following links to look for the option that best suits you:

Parking is available in the SMT garage (enter on Sixth Avenue) as well as the SeaPark garage, located at Sixth Avenue between Cherry and James streets (three entrances: Cherry Street, mid-block between Fifth and Sixth avenues or Sixth Avenue at James Street or James Street, mid-block between Fifth and Sixth avenues).

Closure Dates

Customer Service Centers are closed during the following days:

1/1/2018        New Year's Day
1/10/2018 All-staff meeting
1/15/2018        Martin Luther King Jr. Day
2/19/2018        Presidents Day
5/28/2018        Memorial Day
7/4/2018 Independence Day
9/3/2018        Labor Day
11/12/2018        Veterans' Day (observed)
11/22/2018        Thanksgiving Day
11/23/2018        Day following Thanksgiving Day
11/24/2018        Saturday following Thanksgiving
12/25/2018 Christmas