Frequently Asked Questions

You can file a complaint online, in person, via email, by phone or through the mail. Learn How to File a Complaint.

Yes. Department policies prohibit retaliation against citizens for making a complaint. Police officers will not contact you or retaliate in any way.

Complaints can be filed anonymously, however, OPA strongly recommends providing contact information because it allows follow-up for additional information that might be crucial to the investigation.

OPA takes complaints regardless of a person's immigration status and never asks complainants or witnesses about their immigration status.

OPA will document your complaint, investigate it or share it with the appropriate unit within the Department to address it.

You will be notified of how OPA is handling the complaint, the status of the complaint throughout the investigation process and of the final result of the complaint.

If your complaint is fully investigated, you may be asked to provide additional information to help the Sergeants investigate the complaint. This can include being asked to be interviewed by the Sergeant or providing documents, video, photographs or other pieces of evidence related to the complaint. This is voluntary, but highly encouraged. 

Read more about the Complaint Process here

Depending on the seriousness of the allegation, your complaint may be documented and kept on record, referred to the employee's supervisor for handling or will be fully investigated. You will be notified whether your complaint is referred to the employee's supervisor or investigated.

Read more about the Complaint Process here

Experienced Detective Sergeants conduct the investigations. They will speak with you on the phone, via email or in-person, whichever you prefer.

The investigation process generally takes between 60 - 180 days. OPA makes every effort to resolve the complaint as quickly as possible.