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Non-Emergency Number May Not Be Answered

The Community Safety and Communications Center (CSCC) Department answers both 9-1-1 calls and non-emergency calls to (206) 625-5011.  Due to a severe staffing shortage at CSCC, at busy times we may not be able to answer 206-625-5011.  Here are alternative ways to request non-emergency assistance during such times.

The Community Safety and Communications Center was created on June 1, 2021. CSCC includes the Seattle 911 Center which was formerly part of the Seattle Police Department.

The Seattle 911 Center is the primary Public Safety Answering Point (PSAP) for 911 emergency calls placed within the city of Seattle. Calls requiring a fire or medical response are immediately transferred to the Seattle Fire Alarm Center. The Seattle 911 Center handles approximately 900,000 calls per year and is staffed 24 hours per day, 365 days per year.

Due to severe staffing shortages in CSCC, the non-emergency line (206) 625-5011 may not always be answered. CSCC always prioritizes answering 911 calls.  Learn more about how and when to report non-emergency calls.

CSCC is recruiting and hiring 911 call takers and dispatchers, and the jobs start at over $60,000 per year. To learn more visit the CSCC Facebook page. To apply, check the City of Seattle's jobs site.

Follow CSCC on Twitter.

911 Center

Chris Lombard, Interim Director
Mailing Address: PO Box 94607, Seattle, WA, 98124-6907
Phone: (206) 625-5011 (For non-emergencies)
Contact CSCC

Learn when to call the non-emergency number instead of 911. Create a Smart 911 safety profile.