Seattle Public Utilities (SPU) has online tools and customer service representatives available to help you manage your account and pay bills.
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Contact Customer Service
- (206) 684-3000 or
(800) 862-1181 (out of area)
Monday - Friday, 7:30 a.m. - 6:00 p.m. - Email a question about your account
(Responses in 3 to 5 business days.) - Full contact information / City observed holidays
Bill Assistance
- Utility Discount Program
- Emergency Assistance Program
- My bill seems too high
- More about discounts & incentives...
Opening, Closing, and Moving Services
- Learn about opening, closing, or moving your utility account
- New customer information
- Escrow agency requests
- Request a credit balance refund
Understand your billing and payment options
For SPU governance documentation about account and billing procedures, view the FIN-160, Customer Account and Billing Management Director's Rule (pdf)