Payment Centers

Click below for various locations where you can pay your cable bill or drop-off/ exchange equipment with your cable provider.

**Alert: Comcast Customers: Want to keep getting paper bills? Now you need to opt-out of paperless billing!

Beginning February 2021, Comcast made changes to its billing systems for customers with a verified Comcast e-mail address. Instead of being mailed a paper bill each month, customers with a verified Comcast e-mail address will be sent an email with a link to review their bills in their on-line account. Customers will be able to view account details, as well as view and print up to 24 months of prior payment history on their accounts. 

If you want to keep receiving paper bills by mail, you now need to take action to opt-out of paperless billing. Check your January/February Comcast bill for opt-out information or go to your Comcast on-line account and update your billing preferences (see

If you have any issues contacting Comcast to continue receiving paper bills, request assistance from Seattle's Office of Cable Communications on-line at Request Cable Help or call the Cable Line at (206) 684-8498. **


Payments and Equipment Drop/Exchanges

Comcast Xfinity Store and Customer Service Locations

401 NE Northgate Way, #400
Seattle WA 98125
(Northgate Mall, on the Southeast side, Entrance F)

Hours: Mondays - Saturday 10:00 am - 9:00 pm
Sundays 11:00 am - 7:00 pm

2202 Westlake Ave, Suite 116
Seattle, WA 98121
(Above Whole Foods)

Hours: Mondays - Saturday 9:00 am - 7:00 pm
Sundays 11:00 am - 6:00 pm

4609 14th Ave NW, Suite 105
Seattle, WA 98107

Hours: Mondays - Saturday 9:00 am - 7:00 pm
Sundays 11:00 am - 6:00 pm

Astound Broadband

Payments and Equipment Drop/Exchanges

Astound Broadband (formerly Wave) Retail Store

4766 1st Ave S
Seattle, WA 98134

Monday - Friday: 9:00 a.m. - 6:00 p.m.

Saturday: 9:00 am - 1:00 pm

Sunday: Closed

If you have any issues with the customer service center relocation, please let the City's Office of Cable Communications know and submit your input here: Comment, Question or Complaint?

Mail Astound payments to:
Astound Broadband
P.O. Box 35164
Seattle, WA 98124-5164

Information Technology

Jim Loter, Interim Chief Technology Officer
Address: 700 5th Ave, Suite 2700, Seattle, WA, 98104
Mailing Address: PO Box 94709, Seattle, WA, 98124-4709
Phone: (206) 684-0600
Phone Alt: Cable TV & Internet Discount Information: (206) 684-8498

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