At Seattle City Light, service to our customers is at the center of the utility’s vision and mission. We know that good service starts with the reliable, affordable, green power we provide to businesses in our service territory. Businesses expect every interaction with us to be clear, consistent and helpful. Whether you're on the phone, on the web, or in person, you should expect good service.
Business Customer Services is dedicated to excellent customer service, advocacy, and tailored solutions for business customers. Our goal is to serve all City Light business customers, from large commercial and industrial customers to school districts from Shoreline to Burien, and local manufacturers to small and medium businesses. City Light works on your behalf to ensure access to all available business services.
The Key Customer Managers and the Electrical Service Engineering office work with the largest commercial and industrial customers in our service territory.
As a large business, you have unique business requirements. Your mission contributes to an innovative business environment that supports economic development in the area. Access to outage, energy-efficiency, reliability and resiliency information help protect your investments and support the customers your serve.
Contact us to talk about how key customer managers can assist you to obtain, monitor and optimize the reliable, affordable and environmentally responsible electricity provided to you by the nation’s greenest utility.
Small and medium businesses look to the utility for services that go beyond just affordable and reliable electricity. Our Customer Engineering group provides assistance with new construction and service modifications. The Customer Energy Solutions division offers incentives to help businesses achieve their energy efficiency goals and reduce their bills. Funding is available to upgrade lighting and other equipment.
The City Light Business Customer Advisors provide tailored attention to small and medium businesses inquiries. We recognize that trying to navigate all the avenues of a large utility can be daunting for business owners with limited time and resources. Business Customer Advisors offer a concierge-type service for small and medium sized business who need to engage with several different divisions of the utility. Whether you need help with a single service or a multiple-step process, Business Customer Advisors will serve as a single point of contact to ensure that you reach your goal.
As a City Light business customer, you may need to take on a rewiring project, install a new meter, get more information on rates and billing, request a security light in a dark alley or just better understand planned and unplanned outages in our neighborhood. The Business Customer Advisors are available to find the answers to questions you may have, whenever those questions arise. Call (206) 256-5200 to get started.