Business Customer Services
At Seattle City Light, service to our customers is at the center of the utility’s vision and mission. We know that good service starts with the reliable, affordable, green power we provide to businesses in our service territory. Businesses expect every interaction with us to be clear, consistent and helpful. Whether you’re on the phone, on the web, or in person, you should expect good service.
Business Customer Services is dedicated to excellent customer service, advocacy, and tailored solutions for business customers. Our goal is to serve all City Light business customers, from the University of Washington, named one of the greenest campuses in the United States, to T-Mobile Field, the first all-LED baseball field in Major League Baseball, to school districts from Shoreline to Burien, and local manufacturers and small businesses with access to information about all the services available to them.
City Light Support for Large Businesses
The Key Customer Managers
and the Electrical Service Engineering
office work with the largest commercial and industrial customers in our service territory.
As a large business, you have unique business requirements. Your mission contributes to an innovative business environment that supports economic development in the area. Access to outage, energy-efficiency, reliability and resiliency information help protect your investments and support the customers your serve.
to talk about how key customer managers can assist you to obtain, monitor and optimize the reliable, affordable and environmentally responsible electricity provided to you by the nation’s greenest utility.
City Light Support for Small and Medium Businesses
Small and medium businesses look to the utility for services that go beyond just affordable and reliable electricity. City Light offers a variety of resources to address the needs of small and midsize businesses. Our Customer Engineering
group provides assistance with new construction and service modifications. The Customer Energy Solutions
division offers incentives to help businesses achieve their energy efficiency goals and reduce their bills. Funding is available for lighting and other equipment.
The City Light Business Customer Advisors provide tailored attention to small and medium businesses inquiries. We recognize that trying to navigate all of the avenues of a large utility can be daunting for business owners with limited time and resources. Business Customer Advisors offer a concierge-type service for small and medium sized business who need to engage with several different divisions of the utility. Whether you need help with a single service or a multiple-step process, Business Customer Advisors will serve as a single point of contact to ensure that you reach your goal.
As a City Light business customer, you may need to take on a rewiring project, install a new meter, get more information on rates and billing, request a security light in a dark alley or just better understand planned and unplanned outages in our neighborhood. The Business Customer Advisors are available to find the answers to questions you may have, whenever those questions arise. Call (206) 684-3331 to get started.