Life Support Equipment Program
Seattle City Light works hard to ensure that all of our customers have reliable power. This is especially important in households that have life-support equipment.
For these customers, City Light offers its Life-Support Equipment Program. The Program's purpose is to assist people in the utility's service area who are dependent on electrically operated life-support equipment. A licensed healthcare provider's certification of the need for life-support equipment is required.
The program services provide:
- Notification about when planned outages will occur
- Notification about unplanned outages lasting more than 8 hours
- Ways to keep electric service on where customers fall behind on bill payments
For program participants, City Light will place a Life-Support Equipment code on their City Light account and it will remain there as long as the licensed healthcare provider's certification is current. This allows City Light to know that the customer has documented medical needs.
The utility will know if the customer is in an area where an unplanned outage has occurred and can contact the customer if necessary.
Although City Light can't guarantee that customers will not be affected by outages, the utility works with customers to help them stay prepared and informed.
- Learn how to prepare for an outage and what to do when the power goes out at City Light's website.
- Users of life-support equipment should have their own backup plan that includes an alternative source of electric power, such as a battery backup system or a generator. See generator safety.
- Consider joining Seattle Neighborhoods Actively Prepared (SNAP), coordinated by the City of Seattle Office of Emergency Management. SNAP brings together neighbors, families, and friends to prepare, as a community, for an emergency.
SNAP members are there to help each other when problems occur. Contact SNAP
at 206-233-5076 or visit the web site.
To enroll in the program, please select the enrollment form from the list on the upper right, fill out your information, and sign it. Have a licensed healthcare provider complete the certification form. Mail or fax the form to City Light as directed on the form.
Enrollment is valid for one year and requires recertification each year. At the end of each year, City Light will mail a renewal form which must be certified by a licensed healthcare provider and returned to City Light in order to continue participation in the program.
If the customer's phone number or emergency contact information changes anytime during the year, it's essential to inform the utility about those changes by calling 206-684-3336.