>>> THANK YOU VERY MUCH. THE
FEBRUARY 23rd MEETING OF THE
MEETING WILL COME TO ORDER. IT
IS LIKE 130 A.M., I AM LISA
HERBOLD, CHAIR OF THE COMMITTEE
WILL THE CLERK PLEASE CALL THE
ROLE?
>> COUNCILMEMBER NELSON?
>> PRESENT.
>> COUNCILMEMBER PATTERSON?
>> PRESIDENT.
>> VICE CHAIR LEWIS?
>> PRESENT.
>> CHAIR HERBOLD?
>> HERE.
>> THANK YOU SO MUCH. ON TODAY'
AGENDA, ONLY TWO ITEMS UP FOR
DISCUSSION. THE FIRST IS THE
HUMAN SERVICES DEPARTMENT 2023
NOTICE OF FUNDING AVAILABILITY
PRESENTATION. SO, WE WILL BE
HEARING FROM THE HUMAN SERVICES
DEPARTMENT ON THEIR AREAS OF N
FUNDS, CROSSING NO LINES OF
BUSINESS. THEN AFTER THAT, WE
WILL BE HEARING FROM COUNSEL
CENTRAL STAFF, AND THE
COMMUNITY SAFETY AND COMMUNITY
CENTER UPDATE ON DISPATCH AND
PILOT, SPECIFICALLY AN UPDATE O
THE CSCC DISPATCH PROTOCOLS.
THEN, WE WILL APPROVE OUR AGEND
FOR THE MEETING. IF THERE IS NO
OBJECTION, TODAY'S AGENDA WILL
BE ADOPTED. I AM SEEING NO
OBJECTION. THANK YOU. TODAY'S
AGENDA IS ADOPTED. AT THIS
TIME, WE WILL MOVE INTO PUBLIC
COMMENT. EACH SPEAKER WILL BE
GIVEN TWO MINUTES TO SPEAK. WE
WILL BE HEARING FROM VIRTUAL
COMMENTERS TODAY, THERE IS
NOBODY SIGNED UP FOR IN PERSON
PUBLIC COMMENT. I WILL CALL ON
EACH SPEAKER BY NAME AND THE
ORDER IN WHICH THEY REGISTERED
ON THE WEBSITE, AND ON THE SIGN
IN FORM. IF YOU HAVE NOT YET
REGISTERED TO SPEAK BUT YOU
WOULD LIKE TO DO SO, YOU CAN
SIGN UP BEFORE THE END OF THE
PUBLIC COMMENT SECTION. ONCE I
CALLED A SPEAKER'S NAME, IF YOU
ARE USING THE VIRTUAL OPTION,
YOU WILL HEAR "PROMPT." ONCE YO
HAVE HEARD THAT PROMPT, PLEASE
PRESS ÷6 COME ON YOU TORSO, THE
BEGIN SPEAKING BY ADDRESSING HE
NAME AND THE ITEM YOU ARE
ADDRESSING. SPEAKERS WILL BE
TIMES WHEN THERE IS 10 SECONDS
LEFT OF THE ALLOTTED TIME. ONCE
THE SPEAKER HEARS THE TIME, WE
ASK THAT YOU WRAP UP YOUR PUBLI
COMMENT. IF SPEAKERS DO NOT END
THERE COMMENT AT THE END OF THE
ALLOTTED TIME PROVIDED,
SPEAKERS' MIKE WILL BE MUTED
AFTER 10 SECONDS TO ALLOW US TO
HEAR FROM THE NEXT SPEAKER. ONC
YOU HAVE COMPLETED YOUR PUBLIC
COMMENT, WE ASK THAT YOU
DISCONNECT YOUR LINE. BUT
PLEASE, IF YOU WOULD LIKE TO
CONTINUE FOLLOWING THE MEETING,
PLEASE ABSOLUTELY DO SO, AND YO
CAN FOLLOW ALONG VIA SEATTLE
CHANNEL OR THE LISTING OPTIONS
THAT ARE LISTED ON THE AGENDA.
WE'VE GOT THREE PEOPLE SIGNED U
FOR PUBLIC COMMENT, AND LET ME
GET THAT SIGN-UP SHEET. LET ME
GET IT ON MY SCREEN HERE. THE
FIRST SPEAKER IS CASTILLO
HIGHTOWER, WHO WILL BE FOLLOWE
BY VALERIE SCHROCK.
>> MY NAME IS CASTILLO
HIGHTOWER, I AM THE SISTER OF
HIGHTOWER JUNIOR, WHO WAS SHOT
AND KILLED BY POLICE, I AM
EXPRESSING MY FRUSTRATION AT
TWO DIFFERENT POLICE MEETINGS O
FEBRUARY 14th AND 15th. I
ATTENDED THE FEBRUARY 14
COMMUNITY ENGAGEMENT MEETING
WITH THE INTENT OF EXPRESSING
MY CONSTITUTIONAL FREE SPEECH,
AND SPEAKING OUT AGAINST THEM
VIOLENTLY SILENCING OUR VOICES
AND REFUSING TO HOLD SPD
ACCOUNTABLE. I WAS ULTIMATELY
DENIED THAT CONSTITUTIONALLY
PROTECTED RIGHT AND ATTACKED BY
MULTIPLE MEMBERS OF THE
COMMISSION. AFTER MY MIKE WAS
TAKEN FROM ME, THEY PROCEEDED
TO LIE AND MISREPRESENTS ME,
WHILE DISMISSING EVERYTHING I
SAID TO THE CONTRARY. THE
PERSON WHO ATTACKED AND
MISREPRESENTATIONS CONTINUED
DURING THE FEBRUARY 15th
MEETING, LEADING ME TO FILE A
COMPLAINT. IT IS DISHEARTENING
TO THREE THAT INSTEAD OF
LISTENING TO THE VOICES OF
AFFECTED PEOPLE, THE CPD CHOOSE
TO ATTACK THE HARMED. THIS IS
PRECISELY WHY THIS PROGRAM IS
OF THE UTMOST URGENCY. THE APP
IS A PROGRAM THAT AIDED WITH TH
INTENTION TO EMPOWER IT UP WITH
THE VOICES OF AFFECTED FOLKS BY
ALLOWING US TO DECIDE FOR
OURSELVES WHAT IS ACTUALLY
IMPORTANT, WHAT SUPPORT LOOKS
LIKE. INCLUDING CREATING AN
APPEALS SYSTEM FOR COMPLAINTS O
KNITTED TO THE OPA, SOMETHING
THAT THEY HAVE RECEIVED TO DO
FOR SIX YEARS NOW. WHAT THEY DI
AND CONTINUES TO DO IS
DISGRACEFUL, VIOLENT,
RETALIATORY, POTENTIALLY
ILLEGAL, AND CREATES SO MUCH
UNNECESSARY HARM AND PAIN TO
ALREADY TRAUMATIZE COMMUNITIES.
WE HAVE THE RIGHT TO BE HEARD
AND HOW ARE CONCERNS ARE
ADDRESSED WITHOUT THE THREAT OF
RETALIATION, VIOLENCE, OR
CENSORSHIP. WE DESERVE A GENUIN
DETERMINATION TO
ACCOUNTABILITY. THANK YOU.
>> THANK YOU. OUR NEXT SPEAKER
IS VALERIE STRATTON. VALERIE
WILL BE FOLLOWED BY DR. HOWARD
GAIL.
>> AND MOANING. GOOD MORNING.
MY NAME IS VALERIE CHARLOTTE.
THE 2017 ORDINANCE THAT MADE TH
COMMUNITY COMMISSION A PERMANEN
ENTITY STRESSES THAT ITS
PURPOSE IS TO ENSURE
CONSTITUTIONAL POLICING, THROUG
STRONG OVERSIGHT AND TAKES INTO
ACCOUNT THE VIEWS OF THE
POLICE, I.E. THE PUBLIC. BUT
CONTRARY TO THE INTENTION OF TH
LEGISLATION, THE CPC HAS CHANGE
THE DIRECTION OF ITS WORK FROM
PROMOTING AND UPLIFTING PUBLIC
PLACES FOR CONSTITUTIONAL
POLICING, AND INSTEAD THE CPC
NOW OPERATES TO ENSURE THAT IS
ON. COMMISSIONERS AND STAFF
MEMBERS PROMOTE POLICE TALKING
POINTS, AND INTERROGATING
FAILURES BY THE OHA. THE CPC
NOW VERY HARMFULLY SHUT DOWN
PUBLIC VOICES, EVEN VERBALLY
ATTACKING MEMBERS OF THE PUBLIC
BY NAME AT CPC MEETINGS.
PROMINENT CPC MEMBERS AND STAFF
APPEAR TO HAVE NO COMMITMENT T
THE CONSTITUTIONAL PROCESS OF
FREE SPEECH. AND INSTEAD, THEY
INTEND TO MANUFACTURE THE
EXPERIENCE OF COMMUNITY CONTENT
WHEN THEY FAILED TO DO THAT,
THEY ABUSE THEIR PLATFORM, THEI
POWER, AND THEIR ONE
MILLION-DOLLAR ANNUAL BUDGET,
WITH DISPLACED TEMPERATE AND
PERSONAL ATTACKS. THIS IS
OUTRAGEOUSLY UNPROFESSIONAL, AN
UNDEMOCRATIC BEHAVIOR ON FULL
DISPLAY AT THE CPC, COMMUNITY
ENGAGEMENT MEETINGS ON FEBRUAR
14th AND THE CPC REGULAR
MEETING ON FEBRUARY 15th. THE
CPC IS NOT HOLDING YOURSELF
ACCOUNTABLE TO THE PUBLIC. OR,
TO THE CITY ORDINANCE. CITY
COUNCIL, I THINK YOU ARE THE
LAST RESORT IN ENSURING THAT
THE ASK IN ACCORDANCE WITH
THEIR MORAL, SOCIAL, AND LEGAL
OBLIGATION.
>> THANK YOU. OUR NEXT AND LAST
SPEAKER IS DR. HOWARD GAIL.
>> GOOD MORNING. HOWARD GAIL.
SINCE THE START OF THIS YEAR,
THE COMMUNITY POLICE COMMISSION
-- WHICH THIS COMMITTEE OVERSEE
-- HAS DEVOLVED FROM AN ENTITY
THAT HAS FAILED TO REPRESENT
COMMUNITY VOICES, INTO AN ENTIT
THAT ACTUALLY NOW ATTACKS AND
SLANDERS COMMUNITY VOICES. THIS
HAPPENED JUST TWO WEEKS AGO WIT
THE CPC ATTACKS ON MYSELF AND O
CASTILLE HIGHTOWER, WHOSE
BROTHER, HERBERT HIGHTOWER
JUNIOR, WAS MURDERED BY THE SPD
IN 2004. THIS COMMITTEE HAS
ALLOWED MANY MILLIONS OF
TAXPAYER DOLLARS TO BE SPENT ON
THE CITY ACCOUNTABILITY ENTITY
THAT HAS, ITSELF, ESCAPED
ACCOUNTABILITY. LIKE ANY PERSO
OR AGENCY THAT AVOIDS
ACCOUNTABILITY, THIS RESULTS IN
BEHAVIOR THAT ONLY GETS MORE
FLAGRANT, MORE EXTREME, MORE
ABUSIVE, MORE UNETHICAL, AND
RECENTLY, CLEARLY ILLEGAL. CPC
HAS FIRED STAFF AND SHUT DOWN
ITS OWN COMMISSIONERS WHO FAILE
TO TOW THE LINE OF POLITICAL
EXPEDIENCY. IN MAY, IT WILL BE
SIX FULL YEARS THAT THE CPC HAS
FAILED TO FULFILL THE
LEGISLATIVE REQUIREMENTS
MANDATED BY THIS COUNSEL IN
RESOLUTION 31753, MOST NOTABLY
THE CPC HAS FAILED TO
INVESTIGATE MECHANISMS EXTERNA
TO THE SPD FOR INVESTIGATING
SERIOUS AND THAT THE USE OF
FORCE AND HAS ALSO FAILED TO
INVESTIGATE AND COMPOSE A
COMPLAINT INTO THE APPEALS
PROCESS. THE CPC HAS COMPLETELY
FAILED TO HOLD LEGALLY MANDATE
AND COMMUNITY MEETINGS, TO
GATHER INPUT FROM THE COMMUNITY
AND HAS FAILED TO PROVIDE
LEGALLY MANDATED DISTRICT
REPRESENTATION. THIS COMMITTEE
AND THE COUNCIL HAS FAILED TO
ABIDE BY THE STRONG
RECOMMENDATIONS OF THE CITY
AUDITOR, 5 1/2 YEARS AGO, TO
HAVE A FULL, INDEPENDENT AUDIT
OF OUR ACCOUNTABILITY SYSTEM
WITH CERTAIN COUNCILMEMBERS
ACTUALLY REJECTING AN ATTEMPT I
2021 TO INITIATE SUCH PROCESS.
WHAT ALL THIS MEANS IS THAT TEN
OF MILLIONS OF DOLLARS OF
TAXPAYER MONEY IS SPENT ON A
SYSTEM WHICH NOW PERPETRATES
ACTUAL HARM AGAINST THOSE
ALREADY HARMED BY THE SPD. A
VARIETY OF CITY COMMISSIONS ARE
NOW JOINING TOGETHER TO PROVIDE
SOME FORM OF OVERSIGHT IF THIS
COUNSEL APPEARS EITHER UNWILLIN
TO OR TERRIFIED OF PROVIDING.
BUT, THAT OVERSIGHT WILL BE
PROVIDED BY THE PEOPLE. THANK
YOU.
>> THAT CONCLUDES PUBLIC
COMMENT. WE WILL MOVE INTO THE
ITEMS ON OUR AGENDA FOR THIS
MORNING. WILL YOU PLEASE READ
IN AGENDA ITEM NUMBER ONE?
>> AGENDA ITEM ONE, IS HUMAN
SERVICES DEPARTMENT 2023 NOTICE
OF FUNDING AVAILABILITY.
>> THANK YOU SO MUCH. AND THAN
YOU TO OUR TEAM FROM HUMAN
SERVICES DEPARTMENT FOR BEING
WITH US AGAIN THIS MORNING, I
RECOGNIZE THAT WE DEFINITELY
RAN OUT OF TIME IN OUR LAST
COMMITTEE MEETING AND I REALLY
APPRECIATE YOUR FLEXIBILITY. I
WE COULD BEGIN WITH A QUICK
ROUND OF INTRODUCTIONS, THAT
WOULD BE FANTASTIC.
>> GREAT, THANK YOU. GOOD
MORNING. FOR THE RECORD, I AM
TANYA KIM, ACTING DIRECTOR OF
THE HUMAN SERVICES DEPARTMENT.
>> AND GOOD MORNING. MICHAEL
BAILEY, DEPUTY DIRECTOR HERE AT
THE HUMAN SERVICES DEPARTMENT.
>> GOOD MORNING, EVERYBODY. I
AM ANNE LEE, I IN THE INTERIM
DIRECTOR HERE AT THE HUMAN
SERVICES DEPARTMENT.
>> THANK YOU, ALL. I REALLY
APPRECIATE YOU ALL BEING HERE
WITH US TODAY. SO, DIRECTOR TO
KIM, I ASSUME YOU ARE GOING TO
KICK US OFF.
>> I WILL KICK US OFF. AND THAN
YOU, TREY LISA HERBOLD AND
COMMITTEE MEMBERS FOR ALLOWING
US TO PREVENT. THE HUMAN
SERVICES DEPARTMENT 123 NOTICE
OF FUNDING AVAILABILITY AND SO,
I WOULD LOVE TO COME AND SHARE
OPPORTUNITIES WITH YOU AND THE
PUBLIC. SO, THIS IS A DELIGHT.
ALSO WANT TO THANK KEVIN FOR
RUNNING THE DECK. NEXT SLIDE,
PLEASE. ON THE AGENDA THIS
MORNING, WE DO HAVE AN OVERVIEW
OF THE HUMAN SERVICES DEPARTMEN
IN OUR AREAS FOR THE VIEWING
PUBLIC. THE MICHAEL BAILEY WHO
MANY OF YOU HAVE SEEN AT
COMMITTEES IS OUR DIRECTOR
OVERSEEING HOMELESSNESS AND
OPERATIONS, WILL GO OVER AN
IMPORTANT OPERATIONAL FUNCTION
TO DISCUSS THE NOTICE OF FUNDIN
AVAILABILITY. AND THEN ANNE, I
THINK THIS MIGHT BE HER DEBUT A
COMMITTEE. ANNE IS OUR INTERIM
DEPUTY DIRECTOR OVERSEEING OUR
THREE MAJOR DIVISIONS, INCLUDIN
DISABILITY SERVICES, DRIVING
COMMUNITIES, AND FAMILY
EMPOWERMENT. AND SHE WILL BE
HIGHLIGHTING THE INDIVIDUAL
FUNDING OPPORTUNITIES PLANNED
FOR THIS YEAR, AS OUTLINED IN
THE KNOW FUND. NEXT SLIDE,
PLEASE. SO, FOR THE VIEWING
PUBLIC, I JUST WANTED TO GROUN
FOLKS IN OUR MISSION AND OUR
IMPACT AREAS. SO, HSD'S MISSIO
IS TO CORRECT PEOPLE WITH
RESOURCES AND SOLUTIONS IN THE
TIME OF NEED. ALL RESIDENTS AND
SEATTLE CAN LIVE, WORK, AND
TAKE PART IN STRONG AND HEALTH
COMMUNITIES. WE HAVE SIX
IMPACTED AREAS THAT WE INVEST I
THROUGH OUR DIRECT SERVICES AND
THROUGH OUR FUNDING, THROUGH
CONTRACTS. THOSE ARE OUTLINED
HERE. THOSE ARE FOCUSING ON
AFFORDABILITY AND LIVABILITY,
HOMELESSNESS, PUBLIC HEALTH,
SAFE COMMUNITIES, AND HEALTHY
AGING. SO, AS I NOTED, HSD AS
FUNDER, CONVENER, AND DIRECT
SERVICE PROVIDER, HAS A BUDGET
OF $319 MILLION AT THIS YEAR.
AS A FUNDER, 79% OF THE BUDGET
IS CONTRACTED WITH
COMMUNITY-BASED ORGANIZATIONS,
AND MOST CONTRACTS ARE AWARDED
THROUGH A COMPETITIVE FUNDING
PROCESS THROUGH WAY OF A
FUNDING FOR REQUESTS FOR A
PUZZLE, OR FOR QUALIFICATIONS.
MICHAEL WILL GO INTO THAT
MOMENTARILY. WE ANNOUNCED THE
VARIOUS OPPORTUNITIES THROUGH
THE NOTEBOOK. NEXT SLIDE,
PLEASE. AND NOW, I AM GOING TO
HAND IT OVER TO MICHAEL BAILEY,
WHO WILL PROVIDE AN OVERVIEW O
WHAT THIS IS, AND HE WILL SHAR
THE BELATED INFORMATION. THANK
YOU.
>> ALL RIGHT. THANK YOU,
DIRECTOR CAN. HERE AGAIN FOR TH
RECORD, MY NAME IS MICHAEL
BAILEY. I'M HAPPY TO HAVE THE
PRIVILEGE OF SUPPORTING DIRECTO
KIM OF DEPUTY DIRECTOR OF
OPERATIONS IN HOMELESSNESS. I A
VERY EXCITED TO SPEND TODAY
TALKING ABOUT THE WAY THAT WE
ARE WORKING WITH COMMUNITY
ORGANIZATIONS TO IMPLEMENT
COMMUNITY SOLUTIONS TO HELP
HOPEFULLY SUPPORT AND ADVANCE
THE COMMUNITY FORWARD. ONE OF
THE WAYS FOR DOING THAT HERE AT
THE SEATTLE HUMAN SERVICES
DEPARTMENT IS THROUGH OUR NOTIC
OF FUNDING AVAILABILITY,
OTHERWISE KNOWN AS A NO FUND.
THE NOTICE OF FUNDING
AVAILABILITY, WHICH OUR
DEPARTMENT RELEASES ON AN
ANNUAL BASIS IS REALLY MEANT TO
BRIEF THE GENERAL PUBLIC
UNCONVENTIONAL OPPORTUNITIES TO
RECEIVE FUNDS FROM THE SEATTLE
HUMAN SERVICES DEPARTMENT.
THESE FUNDS ARE TIED TO THE
IMPACTED AREAS THAT DIRECTOR KI
JUST SPOKE TO, AND SEEK TO MOV
THE NEEDLE ON VARIOUS THAT GAPS
WITHIN THE COMMITTEE. THE NO
FUND INCLUDES A BRIEF
DESCRIPTION OF EACH AREA FOR TH
FUNDING OPPORTUNITY, THE
ANTICIPATED FUNDING AMOUNTS, TH
RELEASE DATE FOR EACH FUNDING
OPPORTUNITY, AND THE PROJECTED
CONTRACT TO START DATES. AND I
WANT TO HIGHLIGHT THAT WE
ENCOURAGE COMMUNITY
COLLABORATION THROUGHOUT THE
PROCESS. EVEN THEN, WE ARE
EXCITED TO ENGAGE THE COMMUNIT
ON HOW TO FURTHER IMPROVE OUR
APPROACH AND OUR COLLABORATION.
NEXT SLIDE, PLEASE. ALL RIGHT.
SO, ON DECEMBER 16th OF LAST
YEAR, 2022, HSD ISSUED ITS 202
NO FUND. THROUGH THIS NO FUND,
WE PROVIDED EIGHT OTHER FUNDIN
OPPORTUNITIES. THOSE FUNDING
OPPORTUNITIES REPRESENT ABOUT
$14.5 MILLION WORTH OF
INVESTMENTS. AND THE FIRST
FUNDING OPPORTUNITY OF 2023 WAS
ACTUALLY RELEASED LAST MONTH ON
JANUARY 30th. THAT OPPORTUNITY
WILL FUND THE 2023 SEATTLE FAR
TO PRESCHOOL COORDINATION
PROGRAM AND FOOD PROCUREMENT
OPPORTUNITY. AND ANNE, OUR
DEPUTY DIRECTOR WILL GO INTO A
LITTLE BIT MORE DETAIL ON THIS
OPPORTUNITY AND OTHERS FROM
THIS PORTION OF THE
PRESENTATION. SLIDE, PLEASE.
>> JUST A REALLY QUICK QUESTION
IF YOU COULD TALK A LITTLE BIT
ABOUT EACH OF THE DIFFERENT NO
FUND'S, INCLUDE INFORMATION,
BOTH IF YOU HAVE IT, ABOUT THE
FUNDING SOURCE, AND THE TIME
PERIOD FOR THIS PARTICULAR
NOFA. I HAVE NOTICED OVER THE
YEARS THAT DIFFERENT NOFA'S AR
COVERING DIFFERENT PERIODS OF
TIME. SOMETIMES, YOU DO A NOFA
EVERY TWO YEARS, SOMETIMES YOU
DO IT EVERY THREE YEARS,
SOMETIMES YOU DO IT EVERY FIVE
YEARS. COULD YOU TALK A LITTLE
BIT ABOUT WHAT THE TIMELINE IS,
IF YOU KNOW IT AT THIS STAGE?
OR, JUST AN OVERVIEW OF WHAT I
PART OF THE DECISION-MAKING FO
THOSE TIME FRAMES?
>> YEAH, AND I CAN TAKE THE
TIMEFRAME QUESTION REALLY QUICK
AND THEN, ANNE HOSE HAVE
INFORMATION ABOUT THE SOURCES.
SO, GENERALLY SPEAKING, WITH
THE SCHEDULED NOFA COMPETITIVE
PROCESSES, WE RUN THAT, FOR
EXAMPLE, IN 2023, WITH THE
CONTRACT STARTING THE FOLLOWING
YEAR, IN 2024. SO, THEN, THEY
ARE TYPICALLY IN PLACE -- AND
MICHAEL WILL TALK A LITTLE BIT
MORE ABOUT GENERAL STRUCTURE AN
THE CADENCE -- BUT THOSE
CONTRACTS ARE TYPICALLY IN PLAC
FOR ABOUT FOUR YEARS. THEY HAV
THAT FUN SOURCE FOR FOUR YEARS,
AND IT IS CONTINGENT ON
FOREMAN'S, AND FUNDING
AVAILABILITY FOR THE YEAR. SO I
JUST WANTED TO OFFER THAT
PREVIEW, IMMEDIATELY.
>> ALL RIGHT. AND TO DIRECTOR
KIM'S POINT, AND HE WILL TALK
LITTLE BIT MORE ABOUT THE
INDIVIDUAL OPPORTUNITIES, AND
THAT WILL PROVIDE AN OPPORTUNIT
TO JUST LEARN A LITTLE BIT MORE
ABOUT THE FUNDING AND THE
TIMELINES, AS WELL. ALL RIGHT.
SO, NEXT SLIDE, PLEASE. ALL
RIGHT. SO, ONCE THE NOFA IS
PREPARED, HSD ROUTINELY SHARES
ANNOUNCEMENTS WITH THE GENERAL
PUBLIC COUPLE POTENTIALLY
INTERESTED PROVIDERS, IMPACTIN
COMMUNITY MEMBERS. WE ARE DOING
THIS IN A VARIETY OF WAYS. WHEN
WORKING WITH OUR EXTERNAL
AFFAIRS TEAM, WE ARE USING OUR
ONLINE CHANNEL, LIKE OUR
WEBSITE, THE DEPARTMENT
NEWSLETTER -- WHICH I HOPE
EVERYBODY HERE HAS SUBSCRIBED
TO. INFORMATION IS ALSO BEING
SENT OUT THROUGH OUR BLOGS AND
OUR SOCIAL MEDIA ACCOUNTS, AS
WELL. AS WE ARE MEETING NEW
PARTNERS, WE ARE INVITING FOLKS
TO SUBSCRIBE TO OUR FUNDING
OPPORTUNITIES EMAIL LIST, AND
THAT IS REALLY JUST TO HELP GET
THE MESSAGE OUT A LITTLE BIT
FURTHER AND TIMELIER, AS WELL.
NOTICES ARE POSTED IN THE DAILY
JOURNAL OF COMMERCE, AND IN
COMMUNITY-BASED AND CULTURALLY
APPROPRIATE MEDIA CHANNELS, SOM
OF WHICH INCLUDE SEATTLE MEDIA
INTERNATIONAL EXAMINER, AND THE
SOUTH SEATTLE ROLE. AS PART OF
OUR COMMITMENT TO EXPANDING
ACCESS AND OPPORTUNITY, WE ARE
ALSO WORKING WITH OTHER CITY
DEPARTMENTS IN SEVERAL
CULTURALLY SPECIFIC AT THE
STATE LEVEL TO EXPAND OUR REACH
OF CULTURALLY APPROPRIATE
CHANNELS. HSD STAFF ARE
ENCOURAGED TO FURTHER AMPLIFY
FUNDING OPPORTUNITIES BY
SENDING THE OPPORTUNITY TO THEI
COMPETING NETWORKS. AND FOR
CONTACTS, MANY OF OUR DIVISIONS
REMAIN IN CONSTANT COMMUNICATIO
WITH VARIOUS COMMUNITY
PARTNERS, CONTRACTED PARTNERS,
NONPROFIT PARTNERS, FUNDING
PARTNERS, AND OTHER CITY AND
COUNTY DEPARTMENTS TO HELP BUIL
THAT ECOSYSTEM AND TO KEEP THA
RECORD STRONG. AND SINCE ONE
SEATTLE IS A CONCEPT WE HOLD
NEAR AND DEAR TO OUR HEART, WE
ARE ALSO HERE TODAY TO REQUEST
COUNSEL SUPPORT AND
COLLABORATION WITH FURTHER
AMPLIFYING THE OPPORTUNITIES
LISTED IN THE NOFA. WE
RECOGNIZE AND APPRECIATE THE
EVER-GROWING RELATIONSHIP THAT
MANY OF THE COUNCILMEMBERS HERE
HAVE, AND THAT IS FOR THE
INDIVIDUALS LIVING AND DOING
BUSINESS WITHIN YOUR DISTRICTS.
WE ALSO RECOGNIZE THAT MANY OF
YOU HERE ARE ALREADY SHARING
THESE OPPORTUNITIES WITH YOUR
CONSTITUENTS, VIA YOUR
NEWSLETTERS OR YOUR SOCIAL MEDI
CHANNELS. AND FOR THAT, WE THAN
YOU. ALL RIGHT. NEXT SLIDE,
PLEASE. NOW, IN ADDITION TO
PROVIDING INFORMATIN ON FUNDING
OPPORTUNITIES, OUR WEBSITE ALS
PROVIDES A WEALTH OF INFORMATIO
INTO POTENTIALLY INTERESTED
FUNDING APPLICANTS, INCLUDING
CLARITY AROUND ELIGIBILITY
REQUIREMENTS, THE PROPOSAL
PROCESS, AND OUR COMMITMENT TO
FUNDING CULTURALLY RESPONSIVE
SERVICES. AND I AM EXCITED TO
ANNOUNCE THAT IN THE YEAR AHEAD
WE WILL CONTINUE TO ADD
INFORMATION AND PROGRAMMING THA
MAY PROVE HELPFUL IN SUPPORTING
INDIVIDUALS WHO ARE
UNDERSTANDINGWHAT IT REALLY
TAKES TO DO BUSINESS WITH THE
HUMAN SERVICES DEPARTMENT. AND
IT IS OUR HOPE THAT THIS WORK
WILL FURTHER REDUCE BARRIERS.
NEXT SLIDE, PLEASE. ALL RIGHT.
SO, THIS SLIDE PROVIDES A
VISUALIZATION OF OUR
DEVELOPMENT PROCESS FOR THE
RFP, RFQ. FOR CLARITY, RFP OUR
REQUESTS FOR PROPOSALS, AND THA
ALLOWS ORGANIZATIONS TO REALLY
PROPOSE PROGRAMMING TO SOLVE A
PROBLEM THAT MAY BE IDENTIFIED
BY THE DEPARTMENT IN
COLLABORATION WITH THE
COMMUNITY. WHERE IS THE RFQ, OR
REQUEST FOR QUALIFICATIONS, IS
LITTLE BIT MORE PRESCRIPT, AND
ALLOWS ORGANIZATIONS TO
DEMONSTRATE THEIR ABILITY TO
EXECUTE A NUMBER OF ALREADY
DEFINED MECHANISMS OR
APPROACHES. SO, I JUST WANTED
TO PROVIDE THAT CLARITY SINCE W
HAVE THE TITLE THERE.
TRANSITIONING BACK TO THE
GRAPHIC ITSELF, WE HAVE A
VISUAL OF THE PROCESS, AND IT
IS REALLY DISPLAYED IN THREE
STAGES. WE HAVE THE PRERELEASE
STAGE. WE HAVE THE ACTUAL
RELEASE STAGE, AND WE HAVE THE
POST RELEASE STAGE. SO, I WILL
GO THROUGH THESE BRIEFLY, AND
THEN I WILL HAND THINGS OVER TO
ANNE TO PROVIDE A LITTLE BIT
MORE INFORMATION. WITHIN THE
PRE-STAGE HERE, OUR TEAMS ARE
CONDUCTING LITERATURE REVIEWS,
THEY ARE REVIEWING COMMUNITY
DATA, THEY ARE IDENTIFYING BEST
PRACTICES THAT WILL WORK TO
SUPPORT THE ACHIEVEMENT OF OUR
DESIRED OUTCOMES. WE ARE ALSO
ENGAGING THE COMMUNITY TO MAKE
SURE THAT WE ARE IDENTIFYING AN
PERSISTENT GAPS. THIS INCLUDES
INCREASING SERVICE DELIVERY TO
POTENTIALLY UNDERREPRESENTED
POPULATIONS. IN THE RELEASE
PHASE, ARE FUNDING
ANNOUNCEMENTS POSTED ON OUR
WEBSITE. THEY ARE SENT TO OUR
FUNDING OPPORTUNITY
SUBSCRIBERS. AND IT IS ALSO
PUBLICIZED VIA OTHER MEDIA
CHANNELS, WHICH WE TALKED ABOUT
A LITTLE BIT EARLIER. HSD IS
ALSO HOSTING INFORMATION
SESSIONS, TO MAKE SURE QUESTION
ARE BEING ANSWERED AND SHARED I
AN EQUITABLE MANNER. AND AGAIN
THIS IS DONE TO FURTHER PROMOTE
A SUCCESSFUL AND INCLUSIVE
PROCESS. THE RATING PROCESS
ALSO TAKES PLACE AT THIS STAGE.
HERE, A LEAD FOR A PARTICULAR
FUNDING PROCESS IS WORKING TO
BRING THROUGH A RATING PANEL
THAT REFLECTS THE DIVERSE GROUP
OF SUBJECT MATTER EXPERTS, CITY
PARTNERS, FUNDERS, AND IMPACTED
COMMUNITY MEMBERS. ONCE THAT
COMMITTEE IS DEVELOPED, THE
COMMITTEE MEMBERS RECEIVE
TRAINING AND ARE THEN GRANTED A
OPPORTUNITY TO READ AND RATE
APPLICATIONS. DURING THIS
PROCESS, THE RATING COMMITTEE
ALSO HAS THE OPPORTUNITY TO
CONDUCT INTERVIEWS, AND THAT IS
REALLY JUST A SAFE MECHANISM FO
GAINING ADDITIONAL INFORMATION
ON THE PROPOSAL. AND WHILE WE
HAVE RECEIVED POSITIVE FEEDBACK
ON THE ABILITY TO CONDUCT THI
INTERVIEW PROCESS, WE REMAIN
COMMITTED TO FINDING OTHER WAYS
TO IMPROVE THE FUNDING PROCESS
AND TO REDUCING BARRIERS, AS
WELL. ONCE ALL RANKINGS HAVE
TAKEN PLACE, THE COMMITTEE WILL
MEET TO DISCUSS AND FINALIZE
APPLICATION SCORES, AND ONCE
THOSE SCORES ARE FINALIZED, A
RECOMMENDATION IS PREPARED,
REVIEWED, BY HSD LEADERSHIP.
TO BRIEFLY WRAP THINGS UP, IN
THE POSTAGE, AWARDS ARE
RELEASED, CONTRACTS ARE
NEGOTIATED, AND WE ARE ALSO
REVIEWING OUR PROCESS. AND WHIL
THIS IS TYPICALLY DONE THROUGH
SURVEYS OR TEAM BRIEF SESSIONS,
WE ARE PREPARING TO USE 2023 A
AN OPPORTUNITY TO HEAR FROM THE
COMMUNITY ON HOW WE CAN BETTER
IMPROVE THIS PROCESS. SO, HERE
AGAIN, THANK YOU FOR YOUR TIME
TODAY AND I WILL HAND THINGS
OVER TO DEPUTY DIRECTOR BE TO
TALK A LITTLE BIT MORE ABOUT TH
SPECIFICS OF THIS.
>> THANK YOU SO MUCH, DEPUTY
DIRECTOR BAILEY. AS YOU CAN SE
FROM THIS SLIDE, WE ARE EXCITE
TO OFFER MANY OPPORTUNITIES FOR
APPLYING FOR FUNDING THIS YEAR
TO PROVIDE ESSENTIAL SERVICES T
OUR COMMUNITY. AS DEPUTY
DIRECTOR BAILEY NOTED EARLIER,
THESE EIGHT OPPORTUNITIES WILL
DISTRIBUTE A TOTAL OF 14 1/2
MILLION DOLLARS OF INVESTMENTS.
APPROXIMATELY $8.7 MILLION OF
THAT TOTAL ARE COMING FROM
GENERAL FUND, THOSE TAX
DOLLARS. ANOTHER $5.8 MILLION
ARE COMING FROM FEDERAL FUNDS.
AND I WILL WALK THROUGH EACH OF
THE INVESTMENTS, TO HIGHLIGHT
WHICH FUNDS SOURCE THOSE
INVESTMENTS WILL BE DRAWN FROM.
SO, ON THE NEXT INCOMING
SLIDES, I WILL GO OVER IN MORE
DETAIL, THESE FUNDING
OPPORTUNITIES, IN THE ORDER OF
THEIR UPCOMING RELEASE, AS WELL
AS POINTING OUT THE FUND
SOURCES. SO, NEXT SLIDE, PLEASE
>> I HAVE A QUESTION.
>> COUNCILMEMBER NELSON, YES,
PLEASE.
>> THANK YOU VERY MUCH. COULD
YOU EXPLAIN HOW THE CATEGORIES
ON THIS SLIDE WERE CHOSEN? I
LISTENED TO THE OUTREACH
PROCESS, BUT I NOTICED THAT
THERE IS A FOCUS ON FOOD, WHIC
IS ABSOLUTELY NECESSARY. AND I
WAS INTERESTED -- DURING
BUDGETING -- ON INCREASING
FUNDING FOR USE GUN VIOLENCE
PREVENTION. AND THAT ALSO FITS
INTO THE SERVICE AREAS OF HSD.
SO, CAN YOU JUST EXPLAIN HOW
THESE PRECISE CATEGORIES, THE
THEME OF THESE CATEGORIES WAS
CHOSEN?
>> ANNE, I AM HAPPY TO TAKE
THAT, IF THAT IS OKAY. OKAY.
SO, WE TALK ABOUT OUR
INVESTMENT AREAS BROADLY. BUT,
YOU ARE RIGHT. THESE CATEGORIE
KIND OF NARROW THE SCOPE A
LITTLE BIT. AND SO, PARTLY,
HONESTLY, IT IS BECAUSE THAT IS
THE WAY IT OPERATES. SO, FOR
EXAMPLE, I WOULD JUST TAKE ONE
OF THE CONGREGATE MEALS, FOR
OLDER ADULTS. THERE IS A
SPECIFIC FUND SOURCE, THERE IS
A PARTICULAR PRACTICE, AND THER
ARE SPECIFIC ORGANIZATIONS THA
TYPICALLY DOES THIS BODY OF WOR
WELL. SO, IN ORDER TO HAVE A
FUNDING PROCESS THAT IS REALLY
CLEAR, THAT IS ACCESSIBLE FOR
THOSE SERVICE PROVIDERS TO GAIN
SPECIFIC OUTCOMES, WE ORGANIZE
IT IN THIS WAY. AS OPPOSED TO,
FOR EXAMPLE, HAVING ONE MASSIVE
FOOD RSP WITH AN URGENCY
SYSTEM, DISTRIBUTION FOCUSING
ON GETTING OUR SENIORS
TOGETHER, WE HAVE THEM
INDIVIDUALIZE. AND ALSO, WE
STAGGER THE TIMELINES SO THEN
THAT WAY, THE ORGANIZATIONS WH
WOULD TYPICALLY APPLY ARE NOT
OVERBURDENED, AS WELL. SO, THA
IS HOW THESE HAVE COME TO BE,
IF THAT MAKES SENSE.
>> AND JUST TO ADD A LITTLE BI
TO THAT, THE SAFE AND THRIVING
COMMUNITY NOFA'S WERE DONE IN
PREVIOUS YEARS. SO, AS DIRECTOR
KIM MENTIONED, THE NOFA'S ARE
STAGGERED. SO, WE AREN'T SEEING
THE NOFA'S AROUND THAT
PARTICULAR SUBJECT AREA, BECAUS
THEY WERE DONE IN A PREVIOUS
YEAR. IS THAT MORE OR LESS
CORRECT, DIRECTOR KIM?
>> THAT IS CORRECT. SO, EACH
YEAR, IT IS ON A CYCLE. SO, IN
2024, WE WILL GIVE YOU A PREVIE
OF WHAT IS TO COME. AND IT IS O
THAT FOUR YEAR CYCLE. AND ALSO,
SOMETIMES, WE GET ADDITIONAL
DOLLARS. SO, WE WILL MAKE AN
AMENDMENT TO THE NOFA, AND THI
GOES TO YOUR EARLIER QUESTION,
NOT TO COMPLICATE THINGS. BUT,
IT GOES TO YOUR EARLIER
QUESTION. SOMETIMES, WE WILL
EXPEDITE A PROCESS, WE WILL MAK
AN AMENDMENT. WE CAN MAKE A
FUNDING PROCUREMENT PROCESS IN
ONE YEAR, AND A CONTRACT THAT
YEAR. SO, WHAT WILL YOUR
HIGHLIGHTING FOR YOU IS YOUR
TYPICAL ORDER OF BUSINESS WHICH
IS, THIS IS WHAT WILL SCHEDULE,
THE RESULTS AND CONTRACTS. AN
THESE INVESTMENT AREAS ARE ON A
FOUR YEAR CYCLE. SO, DEPENDING
ON WHEN THE LAST ONE WAS, IT
SETS THE FOUR YEAR. SO, EACH
YEAR, DIFFERENT PROCUREMENT
PROCESSES. AND WHEN THERE IS A
NEW OPPORTUNITY OR EMERGING
ISSUE, WE CAN EVEN EXPEDITE AND
DO SOMETHING IN BETWEEN.
>> OKAY. THAT IS COUNTER TO
WHAT I HAD UNDERSTOOD GOING IN,
BECAUSE THERE WAS COMMUNICATION
BETWEEN OUR OFFICES SAYING THA
THE CONTRACT FOR PREFILED
INVERSION SUSPENSION MAY BE
AWARDED IN THE FIRST HALF OF
2023 POINT
>> THAT IS TRUE.
>> AND IS FUNDED.
>> SO, IS THERE GOING TO BE
ANOTHER ONE LATER ON? PARDON ME
>> THAT IS TRUE. IT IS JUST NOT
GOING TO BE DONE THROUGH A NOFA
THAT IS SORT OF THE EXPEDITED
CONTRACTING PROCESS THAT WE
MENTIONED.
>> SO, IF YOU WERE TO LOOK AT -
FOR INSTANCE, WE HAVE DONE ONE
OF THESE IN PREVIOUS YEARS, IN
FEBRUARY AT THE BEGINNING OF TH
YEAR, IF YOU HAD LOOKED AT THE
2022 NOFA OPPORTUNITIES, IT
WOULD BE A DIFFERENT LIST OF
LINES OF BUSINESS FOR HSD. SO,
THE NOFA FOR THE SAFE AND
THRIVING COMMUNITIES AREA OF
BUSINESS HAS BEEN DONE IN A
PREVIOUS YEAR. IN ORDER TO ADD
FUNDS TO CONTRACTS THAT RECEIV
AWARDS UNDER THAT NOFA, RATHER
THAN DOING A WHOLE NEW NOFA ON
AN OFF CYCLE YEAR, THE
DEPARTMENT IS LOOKING AT
CONTRACTING WITH AN AGENCY
OUTSIDE OF THE NOFA PROCESS.
>> THANK YOU FOR EXPLAINING. I
HAD NOT RECEIVED A RESPONSE TO
MY QUESTION.
>> AND COUNCILMEMBER HER BOLD,
IF I MAY ADD WHILE WE ARE ON
THE TOPIC OF DILUTION DOLLARS,
WHICH WE KIND OF DISCUSSED IN
DETAIL, BUT THERE ARE TIMES
WHEN WE DO NOT RUN A PROCUREMEN
PROCESS. SO, IT IS -- AS
COUNSEL IS AWARE -- THAT WE DO
HAVE THE ABILITY TO DIRECT
CONTRACT FOR DIFFERENT REASONS.
I CAN WAIVE A PROCUREMENT
PROCESS. AND SO, YOU KNOW, WE
DO KNOW THAT WE OWE
COUNCILMEMBER NELSON A RESPONSE
TO HER QUESTION, AND WE ARE
WORKING VERY CLOSELY WITH LOFT
AND THE CITY ATTORNEY'S OFFICE
IN FINALIZING THE DIVERGENT
INVESTMENTS, THE EXPANSIONS.
SO, WE ARE COMMITTED TO
FOLLOWING UP WITH YOU IN DETAIL
WE JUST DIDN'T WANT TO GET
AHEAD OF OUR PARTNERSHIP AS WE
WERE FINALIZING WHAT THIS PILO
LOOKS LIKE, WHAT THE EXPANSION
LOOKS LIKE. WE WILL HAVE SOME
MORE INFORMATION TO SHARE. SO,
I JUST WANTED TO LET YOU KNOW
THAT WE HAVE THAT ON OUR RADAR.
THANK YOU.
>> THANK YOU.
>> AND I AM GOING TO TOSS IT
BACK OVER TO ANNE. THANKS.
>> THANK YOU VERY MUCH. GREAT
QUESTIONS. SO, AS DEPUTY
DIRECTOR BAILEY PREVIEWED
EARLIER, THE PREVIEW PROGRAM,
RFQ, WAS THE FIRST FUNDING
OPPORTUNITY RELEASED AS PART OF
THIS NOFA. IT PROVIDES ALMOST
$300,000 IN FUNDING AND THE
SOURCE OF THESE FUNDS ARE FROM
THE SWEETENED BEVERAGE TAX.
THIS LINKS PRESCHOOL AND EARLY
CHILDHOOD EDUCATION ASSISTANCE
PROGRAMS WITH BIPOC, REFUGEE,
AND IMMIGRANT OWNED FARMS. WE
ARE ESPECIALLY EXCITED TO
HIGHLIGHT THIS PROGRAM, WHICH
IS PART OF THE DEPARTMENT OF
EDUCATION AND EARLY LEARNING. I
RECENTLY RECEIVED NATIONAL
ATTENTION, BEING SELECTED AS TH
HARKINS INSTITUTE 2023 DESIGNEE
FOR REIMAGINING PUBLIC HEALTH
AND FOOD SYSTEMS. NEXT SLIDE,
PLEASE. THE FOOD SYSTEMS RFQ
-- AND JUST TO POINT OUT, IT WA
MISTAKENLY LISTED AS AN RFP ON
THE LAST SLIDE DECK -- THIS RFQ
WAS ACTUALLY RELEASED TODAY,
FEBRUARY 28th. IT IS AN
INVESTMENT OF OVER $1.7 MILLION
IN CITYWIDE FOOD SECURING WORK,
INCLUDING BULK FOOD PURCHASING
TRANSPORTATION, AND SUPPORT FOR
THE SEATTLE FOOD COMMITTEE AND
PARTNERSHIP COALITION NETWORKS.
THE FOOD SYSTEMS RFQ COMES
FROM GENERAL FUNDS, WITH A SMAL
AMOUNT COMING FROM THE SWEETENE
BEVERAGE TAX FUNDS. NEXT SLIDE,
PLEASE. IN EARLY MARCH, WE PLA
TO RELEASE SEVERAL RFPS FOR TH
FEDERAL OLDER AMERICANS ACT
NUTRITION FUNDING, THE TOTAL I
APPROXIMATELY $5.8 MILLION.
THESE FUNDS SUPPORT CONGREGATE
AND HOME DELIVERED MEALS IN
MULTICULTURAL REGISTERED
DIETITIANS FOR ADULTS OVER 60
YEARS OF AGE. THE FIRST ONE HER
IS THE CONGREGATE MEALS FOR
OLDER ADULTS RFQ. IT IS A $3.3
MILLION INVESTMENT TO PROVIDE
CULTURALLY RELEVANT,
NUTRITIONALLY BALANCED MEALS IN
GROUP SETTINGS, CREATING
OPPORTUNITIES FOR OLDER ADULTS
TO SOCIALIZE. AND THESE ARE ALL
CENTERED AROUND. NEXT SLIDE,
PLEASE. ANOTHER FEDERALLY
FUNDED, OLDER AMERICANS ACT
OPPORTUNITY IS THE HOME
DELIVERED MEALS RFQ. THIS IS A
INVESTMENT OF $2.4 MILLION TO
PROVIDE NUTRITIOUS MEALS TO OUR
OLDER FRIENDS AND NEIGHBORS WHO
DON'T HAVE SOCIAL SUPPORTS, ARE
UNABLE TO LEAVE THEIR HOMES, OR
ARE UNABLE TO PREPARE MEALS FOR
THEMSELVES. NEXT SLIDE, PLEASE.
THE LAST OF OUR FEDERAL OLDER
AMERICANS ACT INVESTMENT
PROVIDES $160,000 TO SUPPORT HS
FUNDED, MULTICULTURAL CONGREGAT
NUTRITION SITES. THIS RFP
PROVIDES FUNDS FOR
MULTICULTURAL, REGISTERED
DIETITIAN NUTRITIONIST SERVICES
TO HELP WITH CULTURALLY
INCLUSIVE MENU DEVELOPMENT,
NUTRITION EDUCATION, AND SAFE
FOOD HANDLING TRAINING. NEXT
SLIDE, PLEASE. ANOTHER RFP
RELEASING IN EARLY MARCH IS TO
SUPPORT CULTURALLY NOURISHING
FOODS FOR OLDER ADULTS. THERE
IS MORE THAN $600,000 IN FUNDIN
AVAILABLE FOR PROGRAMS THAT
PROVIDE CULTURALLY NOURISHING
FOOD AND MEALS, TRANSPORTATION,
AND OPPORTUNITIES FOR SOCIAL
ENGAGEMENT CENTERING AROUND
FOOD. THIS PARTICULAR RFP IS
FUNDED WITH GENERAL FUNDS, AND
SWEETENED BEVERAGE TAX FUNDS.
NEXT SLIDE, PLEASE. IN MID
APRIL, WE ANTICIPATE RELEASING
BOTH AN RFP AND RFQ FOR FAMILY
SUPPORT SERVICES. THE INVESTMEN
OF OVER $4.3 MILLION IN GENERAL
FUND IS FOCUSED ON
STRENGTHENING AND SUPPORTING
SEATTLE FAMILIES WITH CHILDREN
UP TO 24 YEARS OF AGE. WE WILL
BE BUILDING ON WHAT WE HEARD
FROM FAMILIES, AND WHAT THEY
NEEDED AS WE MOVE PAST THE
PANDEMIC. SO, THIS IS GOING TO
BE A LARGE RFP WITH MORE
DETAIL, COMING UP IN MID APRIL
>> DR. LEE, CAN YOU JUST SPEAK
A LITTLE BIT ABOUT HOW THE RFP
AND RFQ ARE GOING TO WORK
TOGETHER IN THIS EXAMPLE?
>> I DON'T -- YES. THEY WILL BE
RELEASED AND THEY WILL HAVE
THEIR OWN PROCESSES THAT ARE
ASSOCIATED WITH EACH TYPE OF
FUNDING REQUEST. SO, THEY WILL
BE COMING OUT AND THE
INSTRUCTIONS WILL BE PROVIDED
TO THE APPLICANT'S PROBABLY IN
TWO DIFFERENT FUNDING NOTICES.
>> SO, MY QUESTION IS, THOSE ON
PROCESS INFORMED THE OTHER? OR
ARE YOU SPLITTING UP THE $4.3
MILLION IN TWO DIFFERENT
BUCKETS, WHERE ONE IS GOING TO
BE USING AN RFP AND ONE IS USIN
AN RFQ?
>> YES, THE LATTER. YOU
DESCRIBED IT VERY CLEARLY, THAN
YOU.
>> AND CAN YOU JUST SORT OF
HIGH-LEVEL WHAT IS DETERMINING
WHAT FUNDING IS GOING TO BE
SUBJECT TO THE RFP, AND WHAT
FUNDING IS GOING TO BE SUBJECT
TO THE RFQ? NOT THE NUMBER OF
DOLLARS, THE SERVICES.
>> RIGHT, YEAH. THE TEAM HAS
BEEN WORKING WITH THE FUNDING
WORKER, AND THAT IS BEING
INFORMED BY COMMUNITY AND OTHE
PARTNERS WHO ARE DESIGNING AND
DEDICATING THE APPROACHES IN
THE DIFFERENT FUNDING TRACKS.
SO, I THINK DIRECTOR KIM HAS
ANOTHER COMMENT TO MAKE ABOUT
THIS. THANK YOU.
>> OH, YEAH, NO PROBLEM. I THIN
WE DON'T HAVE COMPLEMENTARY
INFORMATION TO SHARE. BUT AS WE
LEARNED FROM THE PANDEMIC, IT
SOUNDS TO ME LIKE THE WORKGROUP
HAS SOMETHING A LITTLE BIT MORE
PRESCRIPTIVE IN ONE SPACE, AND
THEN MORE OPEN ENDED FOR THE
FAMILIES IN THE OTHER SPACE. SO
JUST SIGNALING TO THE GENERAL
PUBLIC THAT WITH THE TOTAL POO
-- AND CERTAINLY FOLKS CAN APPL
IF THEY QUALIFY -- BUT MORE TO
COME. SORRY, WE DON'T HAVE THE
SPECIFIC SERVICE LEVEL DETAIL A
THIS TIME. AND WE WILL
CERTAINLY FOLLOW UP WITH YOU.
>> THANK YOU.
>> THANK YOU. SO, THE LAST
FUNDING OPPORTUNITY IN THIS
NOFA IS AN RFQ FOR OLDER ADULT
LEGAL SERVICES. THIS IS
ANTICIPATED TO BE RELEASED IN
JUNE, AND IT PROVIDES $236,000
FOR LEGAL SERVICES TO PROTECT
THE ESSENTIAL RIGHTS AND
BENEFITS FOR OLDER ADULTS. AND
THE LAST SLIDE, PLEASE. SO,
JUST TO PREVIEW, AND IN
CLOSING, SOME OF THE FUNDING
OPPORTUNITIES WE ANTICIPATE AND
LOOK FORWARD TO NEXT YEAR
INCLUDE SUPPORT FOR SENIOR
CENTERS, PREVENTION OF
GENDER-BASED VIOLENCE AND SEXUA
ASSAULT, AND MORE NIELSEN
PROGRAMMING. AS DISCUSSED, WITH
FUNDING PROCESSES, THE GRAPHIC
THAT DEPUTY DIRECTOR BAILEY
SHARED EARLIER, HST STAFF WILL
BE WORKING THROUGHOUT THE YEAR
ON DEVELOPING THESE FUNDING
OPPORTUNITIES, IN PARTNERSHIP
WITH COMMUNITY PRIOR TO NEXT
YEAR'S NOFA. WITH THAT, I WILL
PASS IT BACK TO ACTING DIRECTOR
KIM.
>> GREAT, THANK YOU. SO, THAT
ESSENTIALLY CONCLUDES OUR
PRESENTATION. I KNOW THAT WAS
FAST, DENSE, AND YET, HIGH-LEVE
AT THE SAME TIME. SO, IT REALL
IS MEANT TO GIVE YOU AND THE
GENERAL PUBLIC -- PARTICULARLY
THE AGENCIES WHO HAVE EXISTING
CONTRACTS WITH US --
NOTIFICATION OF WHAT IS TO COME
AND WHAT TO PREPARE FOR. AND SO
BEFORE WE TAKE QUESTIONS, I DI
WANT TO THANK OUR STAFF. THEY
DID A TREMENDOUS AMOUNT OF WORK
AS YOU CAN IMAGINE, BEHIND THE
EIGHT INDIVIDUAL ONES, AS WELL
AS THE ONES BEING PREPARED FOR
NEXT YEAR. ALSO OUR PARTNERS,
AND COMMUNITY MEMBERS FOR THEI
ROLE IN DEVELOPING NOT ONLY TH
RFPS AND RFQ'S, BUT THE FOLKS
WHO SPEND TIME WITH US TO RATE
THE APPLICATIONS, IT IS A
TREMENDOUS AMOUNT OF DEDICATION
AND SOMETIMES, DECISION-MAKING
IS HARD. SO, WE REALLY DO
THANK ALL OF OUR PARTNERS. BUT,
WE ALSO MUST THANK OUR
COUNCILMEMBERS, PARTICULARLY
COUNCIL MEMBER HERBOLD, BUT ALS
OTHERS HERE, TOO, FOR FEEDBACK
AS YOU HEAR FROM YOUR
CONSTITUENTS. BECAUSE AGAIN, AS
MICHAEL BAILEY HAS DISCUSSED, W
ARE GOING TO HAVE A FORMAL
PROCESS ON HOW TO IMPROVE.
BUT, WE ALSO DO HERE AND LISTEN
WHEN WE GET FEEDBACK THROUGHOUT
THE YEAR, AS WELL. SO, WE
REALLY APPRECIATE YOUR
PARTNERSHIP IN SHARING THAT
INFORMATION WITH US. SO, WITH
THAT, TIME PERMITTING, WE ARE
HAPPY TO ANSWER ANY ADDITIONAL
QUESTIONS.
>> THANK YOU. I WOULD LIKE TO
SEE IF ANY OF MY COLLEAGUES HAV
QUESTIONS. I DO HAVE A COUPLE.
BUT, COUNCILMEMBER NELSON?
>> SO, IS IT POSSIBLE TO GET A
CONTRACT IF YOU ARE NOT ALREADY
A PRE-EXISTING ORGANIZATION
THAT YOU HAVE WORKED WITH
BEFORE?
>> YES.
>> THANKS.
>> SO, I HAVE A COUPLE
DIFFERENT QUESTIONS, BUT I AM
GOING TO RIFF OFF OF
COUNCILMEMBER NELSON'S. CAN YO
TALK A LITTLE BIT ABOUT HOW AN
ORGANIZATION WHO IS INTERESTED
IN SEEKING FUNDING FOR THE FIRS
TIME, HOW THEY COULD EXPLORE
WHETHER OR NOT THERE IS A FIT
FOR THEM WITHIN THESE AREAS,
THESE BUCKETS?
>> YEAH, MICHAEL BAILEY, DO YOU
WANT TO TRY THAT?
>> YEAH, CERTAINLY. SO, FOR
EACH OF THE FUNDING
OPPORTUNITIES, THERE IS A LIST
OF ELIGIBILITY REQUIREMENTS.
AND WE SEEK THAT FOLKS TAKE A
FIRST PEEK AT THAT. WE ALSO HAV
AN INDIVIDUAL REFERENCE ON EACH
OF OUR FUNDING OPPORTUNITIES.
THIS IS ESSENTIALLY YOUR POINT
OF CONTACT. IF YOU HAVE
QUESTIONS, IF YOU ARE UNCLEAR,
WE ALWAYS ENCOURAGE PEOPLE TO
REACH OUT. OUR BIGGEST FEAR IS
THAT SOMEONE WILL THINK THEY AR
NOT ELIGIBLE, AND THEY WILL JUS
MAKE THE DECISION NOT TO APPLY
AND THAT MAY NOT BE THE CASE.
ALTHOUGH, OUR ELIGIBILITY
REQUIREMENTS ARE PRETTY CLEAR.
WE DO PROVIDE TECHNICAL
ASSISTANCE. SO AGAIN, TO KIND O
RECAP WITHIN EACH INDIVIDUAL
OPPORTUNITY, THERE IS A LIST O
ELIGIBILITY REQUIREMENTS, AND
ALSO A POINT OF CONTACT THEY CA
REACH OUT TO FOR ADDITIONAL
INFORMATION.
>> YES, WE TYPICALLY HAVE SOME
PREPAID CONFERENCES, AS WELL. I
THAT --
>> YEAH, YOU KNOW, WITH EACH O
THOSE, IS THE INFORMATION
SESSIONS, OR, YOU KNOW,
EVERYONE USES DIFFERENTLY THE
CONFERENCES TO SHARE THE
INFORMATION AND FORMALLY ASK
QUESTIONS. WE THEN POSE THE
QUESTIONS AND ANSWERS ON OUR
WEBSITE SO THAT ALL APPLICANTS
HAVE ACCESS TO THE SAME
INFORMATION. BUT, I WANT TO
UNDERSCORE A COUPLE THINGS. OU
DEPARTMENT IS MORE THAN WILLING
TO MEET WITH ANYBODY WHO IS
INTERESTED IN ACCESSING CITY
FUNDS. SO, OUTSIDE OF A PROCESS
IF FOLKS JUST WANT TO MEET AN
LEARN ABOUT WHAT IT TAKES TO B
ELIGIBLE AND PREPLANNED, LIKE
I'M THINKING ABOUT THIS A YEAR
DOWN THE ROAD, THERE ARE
SEVERAL OF US WHO ARE MORE THAN
HAPPY TO -- AND I THINK AS WE
THINK ABOUT OUR OWN CAPACITY AN
HOW TO PROVIDE TECHNICAL
ASSISTANCE, I CAN IMAGINE IN
THE FUTURE, THERE MAY BE, YOU
KNOW, MAYBE SOME WEBINARS OR
VIDEOS, OR JUST RESOURCES THA
ALSO CAN BE HELPFUL TOOLS
WITHOUT THE INDIVIDUAL MEETINGS
SO THAT WAY, WE CAN ASSURE THAT
FOLKS HAVE RATHER BE READILY
AVAILABLE THIS INFORMATION.
WHICH, WE ARE ALSO HAPPY TO
PROVIDE. I WILL STRESS, THOUGH
-- AND THIS IS SOMETIMES WHERE
PEOPLE GET CONFUSED -- THAT ONC
THERE IS A PROCESS THAT IS
POSTED, THEN WE ARE VERY MINDFU
OF -- LIKE I SAID -- THE TYPE
OF COMMUNICATION THAT WE DO HAV
WITH INDIVIDUAL ORGANIZATIONS
WHO ARE INTERESTED. BECAUSE AT
THAT POINT, ONCE THE
APPLICATION IS POSTED, WE NEED
TO BE CAREFUL OF NOT CREATING
BIAS, OR SHARING INFORMATION
THAT IS FOR SOME ORGANIZATIONS,
AND NOT READILYAVAILABLE TO
OTHERS. SO, EVEN WHAT I JUST
DESCRIBED WITH THE INFORMATION
SESSION, WE WILL GATHER THE
QUESTIONS, WE WILL HAVE A
RESPONSE, AND WE WILL POST THOS
SO WE ARE REALLY TRANSPARENT IN
ENSURING THAT FOLKS HAVE ALL OF
THE SAME INFORMATION. SO, AT
THAT POINT, WE REALLY DO TRY TO
STOP THOSE ONE-OFF
CONVERSATIONS. ALTHOUGH, MORE
AND MORE, WE ARE FORMALLY
OFFERING TECHNICAL ASSISTANCE.
SO, THERE ARE SOME NEW ONES
THERE. BUT REALLY, IF ANYONE HA
ANY QUESTIONS, THEY CAN JUST
ASK. THEY SAY, PLEASE ASK. AND
WE CAN CONTINUE TO BUILD OUR
TOOLKIT, AS WELL.
>> THANK YOU. I HAVE TWO
QUESTIONS. OF THE EIGHT AREAS
THAT YOU ARE DOING NOFA'S IN
2008, DO ANY REPRESENT A
COMPLETELY NEW AREA? OR, A
SUBSTANTIAL REIMAGINING OF A
EXISTING AREA? I KNOW THE FOCU
IN 2023, PER THESE NOFA'S, ARE
BOTH FOOD SECURITY AND
INCREASING FUNDING FOR SERVICE
THAT BENEFIT SENIORS, WHICH HA
BEEN AN INTEREST OF THIS
COUNSEL. AND WITH THE FOOD
FUNDING CLIP THAT WE OFTEN HEAR
ABOUT, THE FOOD SECURITY ISSUE
IS VERY, VERY IMPORTANT. BUT I
AM JUST WONDERING, IS THERE
ANYTHING NEW WITHIN THESE FOUR
PROPOSED CONTRACTING AREAS?
ANYTHING THAT REPRESENTS A
DIFFERENT THINKING OF THE
DEPARTMENT?
>> I WILL TAKE THAT. I -- I
DON'T THINK THERE IS ANYTHING
BRAND-NEW HERE. I DO THINK,
THOUGH, THAT AS YOU ALLUDED TO,
WE HAVE LEARNED A LOT THROUGHOU
COVID AND THE IMPORTANCE OF
DOUBLING DOWN ON CERTAIN AREAS,
TOO. FOR EXAMPLE, IN ENSURING
THAT OLDER ADULTS HAVE BOTH TH
MEALS THAT ARE CULTURALLY
RESPONSIVE, BUT ALSO HAS A
SOCIAL ELEMENT. AND SO, I DO
KNOW THAT FROM THAT THINKING,
WE HAVE BEEN ABLE TO APPLY, FOR
EXAMPLE, SOME OF THE TAX FUNDS
TO SOME OF THE SERVICE AREAS
BECAUSE WE HAVE LEARNED SO MUCH
AND, YOU KNOW, THOSE ARE REALL
IMPORTANT TO MAINTAIN.
>> THANK YOU. I AM NOT SEEING
ANY ADDITIONAL -- OH,
COUNCILMEMBER NELSON.
>> SORRY, JUST ONE LAST ONE. I
AM ALWAYS IN TOURISTED AND
MAKING SURE OUR INVESTMENTS MEE
THE INTENDED OUTCOMES. IF SO, I
THERE ANY SORT OF EVALUATION
PROCESS AFTER THE CONTRACT IS
FINISHED, TO MAKE SURE THAT THE
MET THE INTENDED RESULT AS
LISTED IN THIS PROCESS? IN THE
NOFA ANNOUNCEMENT, FOR EXAMPLE
>> AND JUST TO CLARIFY, YOU AR
ASKING FOR JUST ENSURING THAT
FOLKS ARE DELIVERING WHAT WE AR
FUNDING, CORRECT?
>> RIGHT.
>> YES. SO, ON A MONTHLY BASIS
FOLKS ARE SUBMITTING REPORT
INVOICES AND OUTCOME REPORTS.
AND FOR EACH CONTRACT THAT IS
AWARDED, THEY HAVE THEIR GO TO
PERSON WITHIN THE DEPARTMENT.
SO, IT IS A STEP FURTHER THAN
JUST MONITORING. THAT PERSON I
THERE TO PROVIDE TECHNICAL
ASSISTANCE, AND OUR DESIRE IS T
SEE EVERYBODY BE SUCCESSFUL. SO
IN ANY EVENT THAT SOMEBODY IS
NOT BEATING THE MARKET, SO TO
SPEAK, WE ARE THERE AS A
PARTNER, WE ARE THERE AS A
COLLABORATOR. WE ARE HOLDING TH
ACCOUNTABILITY LINE AND
PROTECTING OUR INVESTMENT, BUT
WE ARE ALSO WORKING WITH THOSE
INDIVIDUALS TO MAXIMIZE THAT
OPPORTUNITY.
>> THANK YOU. THAT IS -- I
DIDN'T KNOW THAT WAS HAPPENING
THROUGHOUT THE CONTRACT. SO,
THAT IS GOOD. THANK YOU.
>> AND I WILL JUST ADD, TOO,
THAT WE DON'T WAIT UNTIL THE EN
OF A CONTRACT IS COMPLETED. SO
WITH THAT MONTH THREE
MONITORING, OR QUARTERLY
MONITORING IN A LOT OF CASES,
MANY OF OUR CONTRACTS ARE
OUTCOME-BASED. MEANING, THERE I
A BASE PAYMENT THAT IS PROVIDED
TO FUNCTION AND DO THE
BUSINESS. BUT, THERE IS A
PERCENTAGE THAT IS TIED TO
OUTCOMES. SO, WE DON'T PAY OUT
ON A PERCENTAGE OF THE AWARD,
UNLESS THE OUTCOMES ARE MET.
SO, YOU KNOW, JUST TO REASSURE
YOU THAT THERE IS THAT MEASURE,
AS WELL, SOME OF OUR CONTRACTS
ARE LINED -- I KNOW THERE IS A
UNIT, WHICH MEANS THAT WE ARE
QUANTIFYING, FOR EXAMPLE, POUND
OF FOOD. AND THOSE ARE ALL
DOCUMENTED, AS WELL. SO, THERE
ARE OTHER WAYS IN WHICH WE
TRACK.
>> THE DEPARTMENT IS A
RESULTS-BASED ACCOUNTABILITY
FRAMEWORK DEPARTMENT. ALL
RIGHT. WELL, THANK YOU SO MUCH
EVERYBODY, FOR BEING HERE.
THANK YOU, TO YOURSELVES, AND
YOUR TEAMS FOR ALL OF THE WORK
THAT YOU'RE DOING TO HELP OUR
RESIDENTS BE SAFE, AND HEALTHY
AND SECURE, AND THRIVING,
REALLY. I APPRECIATE YOUR TIME
WITH US HERE TODAY. THANK YOU.
CLERK, CAN YOU PLEASE READ
AGENDA ITEM NUMER TWO INTO THE
RECORD?
>> AGENDA ITEM TWO IS UPDATE O
DUAL DISPATCH PILOT/DISPATCH
PROTOCOLS.
>> THANK YOU SO MUCH. PLEASE,
COME ON UP. COME TO THE TABLE.
YES. THANK YOU.
>> GREETINGS. THANK YOU SO MUC
FOR BEING WITH US. IF YOU COUL
START OFF WITH A QUICK
INTRODUCTION, AND I THINK WE
HAVE YOU AT THE TABLE, AND WE
HAVE A PRESENTER WITH US,
VIRTUALLY. SO, LET'S JUST DO A
QUICK INTRODUCTION OF BOTH OF
YOU. I WILL START WITH A COUPL
OPENING REMARKS, AND THEN WE
WILL HAND IT BACK TO YOU.
>> SOUNDS GOOD. THANK YOU,
COUNCILMEMBER, AND CHAIR
HERBOLD, COUNCILMEMBER NELSON.
SEE THAT WE HAVE COUNCILMEMBERS
LEWIS AND PETERSON. IS THAT
RIGHT, ON THE VIRTUAL?
>> THAT IS RIGHT.
>> MY NAME IS BILL SCHIER, I AM
AN INTERIM BUSINESS STRATEGIC
ADVISER WITH THE COMMUNITY AND
SAFETY DEPARTMENT. SOME OF YOU
MAY REMEMBER ME FROM PREVIOUS
ITERATIONS HERE AT THE CITY,
WHERE I WAS THE CHIEF TECHNOLOG
OFFICER AND DIRECTOR OF THE
DEPARTMENT OF INFORMATION
TECHNOLOGY. AND SO, TODAY, WE
ARE GOING TO TALK ABOUT 911
PROTOCOL SOFTWARE. ALSO KNOWN A
CRITERIA BASED DISPATCH.
>> THANK YOU. AND WITH US
VIRTUALLY?
>> HANNAH GORMAN, CENTRAL
COUNCIL STUFF. GOOD MORNING.
>> WONDERFUL, THANK YOU SO MUCH
>> SO, A LITTLE BIT OF
BACKGROUND, IN THE ADOPTED
BUDGET FOR 2023, COUNCIL
APPROVES A FUNDING TO PILOT A
DUAL DISPATCH PROGRAM, WHICH
WOULD DEPLOY BEHAVIORAL HEALTH
EXPERTS WITH POLICE OFFICERS
STANDING NEARBY THE SCENE IN
RESPONSE TO CALLS WITH A
BEHAVIORAL HEALTH NEXUS. THIS I
INTENDED TO BE BOTH INNOVATIVE
AND IS ALSO A VERY NECESSARY
STEP TOWARD BUILDING OUT THE
PUBLIC SAFETY NETWORK FOR
SEATTLE'S FUTURE. THE
INNOVATION IS COMPLEX, AND VERY
OFTEN, TECHNICAL. I APPRECIATE
BILL FRYER, THE INTERIM
STRATEGIC ADVISER OF THE
COMMUNITY AND SAFETY CENTER,
SHARING WITH US ONE OF THOSE
VERY TECHNICAL STEPS TOWARD
THIS WORKS, BY UPDATING US ON
THE COUNCIL SUPPORTED 911
PROTOCOL SOFTWARE. ACQUIRED AN
PUT INTO IMPLEMENTATION BY THE
CSCC. COUNSEL PROVIDED THOSE
FUNDS IN -- I THINK IT WAS THE
2021 BIANNUAL BUDGET
ADJUSTMENTS, WE SORT OF SEATED
THE PROTOCOLS WITH A $400,000
SEED FUND. AND CSCC BEGAN THE
PROCESS OF DEVELOPING THE RFP
AND SELECTING A CONSULTANT IN
2022. AS MENTIONED, WE ARE ALS
JOINED BY ANN GORMAN OF COUNSE
CENTRAL STAFF. BEFORE I TURN IT
OVER TO MR. BILL SCHIER, I WOUL
LIKE TO ASK THAT ANN REMIND US
OF THE TERM SHEET ON THIS, FOR
ALTERNATIVE 911 RESPONSE. IN
PARTICULAR, IF YOU COULD GO
OVER SOME OF THE DELIVERABLES
WITH THE COMMITTEE AND THE
PROGRESS WE HAVE MADE, THANK
YOU.
>> YES, THANK YOU CHAIR HERBOLD
THIS WAS SIGNED LATE LAST YEAR
BY RESIDE REPRESENTATIVES OF
STAFF AND THE MAYOR'S OFFICE.
THE PARTY IS COMMITTED TO
DEVELOPING FOUR WORK PRODUCTS.
I WILL GO THROUGH EACH ONE, AND
PROVIDE A SHORT UPDATE. NUMBER
ONE, AN EXECUTIVE DRAFTED
POLICY DOCUMENT OUTLINING THE
FRAMEWORK FOR PERMANENT
ALTERNATIVE RESPONSE MODELS. W
DO NOT SPECIFICALLY HAVE THIS,
YET. I UNDERSTAN THAT THE
EXECUTIVE IS IN THE FINAL
STAGES OF COMPLETING A PAPER
THAT WILL SUPPORT THE CONCEPT
FOR THE NEW C.A.R.E.
DEPARTMENT. I'M NOT SURE THE
EXTENT TO WHICH THAT PAPER WIL
BE SPECIFICALLY RESPONSIVE TO
THE DESCRIPTION IN THE TERM
SHEET. NUMBER TWO, A POLICY
PROPOSAL FOR AN ALTERNATIVE
RESPONSE IN THE NEAR-TERM THAT
CAN BE DESIGNED IN 2022 AND
BECOME OPERATIONAL DURING 2023.
THIS IS REALLY THE SUBSTANCE OF
THE ONGOING CENTRAL STAFF WORK
GROUP THAT WILL MEET
REGULARLY, THAT WILL MEET
REGULAR TODAY. WE HAVE
REPEATEDLY GOT THE COMMITMENT O
THE EXECUTIVE THAT THIS PROGRA
WILL BE IMPLEMENTED IN 2023. I
TERMS OF DESIGN, THAT HAS BEEN
ON PAUSE FOR THE LAST LITTLE
WHILE WHILE DIRECTOR GONZALEZ
COMES UP TO SPEED AND DEVELOPS
HER VISION FOR WHAT THE
DEPARTMENT WILL BE PROVIDING.
BUT, WE HAVE EVERY FAITH THAT
THIS WILL BECOME OPERATIONAL
DURING 23 PER THE TERM SHEET.
A POLICY PROPOSAL FOR SPECIAL
EVENT STAFFING THAT UTILIZES
COMMISSIONED OFFICERS ONLY WHER
NECESSARY. THIS IS NOT,
STRICTLY SPEAKING, AN
ALTERNATIVE RESPONSE
DELIVERABLE. BUT, IT IS
CONSISTENT WITH THE LARGER GOAL
OF PRESERVING SPD FIRST
RESPONDER CAPACITY FOR
APPROPRIATE EMERGENCY RESPONSES
SO, SOMETIMES, WE THINK ABOUT
IT IN THE SAME CONCEPTUAL
FRAMEWORK. THE CENTRAL STAFF
AND THE EXECUTIVE ARE CONTINUIN
TO WORK ON THIS POLICY PROPOSAL
WORKING THROUGH SOME LABOR
ISSUES, AS NOTED IN THE TERM
SHEET, AND WE EXPECT TO BE ABL
TO TELL YOU MORE DURING THE
SPRING OF THIS YEAR. ITEM FOUR,
A COMMUNICATIONS STRATEGY THAT
INFORMS THE PUBLIC ON THE
GENERAL OPERATIONS OF THE CITY'
EMERGENCY RESPONSE SYSTEM,
ANSWERS FREQUENTLY ASKED
QUESTIONS, AND PROVIDES CLARITY
ON HOW EMERGENCY RESPONSES ARE
TRIAGED AND/OR RESPONDED TO. W
DO NOT HAVE THAT YET. I THINK
THAT IS SOMETHING THAT WILL COM
AFTER SOME OF THE OTHER
DELIVERABLES IN THE LIST. THANK
YOU.
>> THANK YOU SO MUCH. I
APPRECIATE THE OVERVIEW. THERE
ARE -- SINCE WE ARE HERE TALKIN
ABOUT THE S.E.C. PROTOCOLS
THAT ARE NECESSARY TO THE
STANDING UP OF THE 911 RESPONSE
PILOT, I DO WANT TO NARROW IN
ON THAT PARTICULAR TOPIC, ON
PAGE FOUR OF THE SHEET. THERE
ARE FIVE MILESTONES. THE FIRST,
BEING INVENTORY COMPILATION OF
CURRENT CITY RESPONSE OPTIONS,
AND OTHER JURISDICTIONS, AN
ALTERNATIVE RESPONSE PILOT. CA
YOU LET US KNOW, WHETHER OR NOT
THAT IS COMPLETE?
THERE ARE A NUMBER OF THESE
PILOTS OPERATIONAL ALL OVER THE
COUNTRY. SOME OF THEM ARE NO
LONGER PILOTS. SOME OF THEM ARE
JURISDICTIONS OF A 911 RESPONSE
GENERALLY, THEY'RE WELL
RECEIVED. THE PUBLIC APPRECIATE
WHAT THEY DO, AND IT IS
ACKNOWLEDGED THAT THEY SERVE TH
GOAL OF PRESERVING LAW
ENFORCEMENT RESPONSE WHERE THAT
IS APPROPRIATE AND NECESSARY.
>> THANK YOU. MILESTONE TWO IS
UNDER THE CATEGORY OF BRAINSTOR
AND DEVELOPMENT. POTENTIAL
PILOTS TO ADDRESS NEEDS,
INCLUDED, BUT NOT LIMITED TO
MENTAL HEALTH CRISIS, FOR
WELLNESS CHECKS AND PERSON DOWN
CALLS. ALTERNATIVE CALLS FOR
ADMINISTRATIVE CALLS AND OTHER
PROGRAMS THAT COULD ACHIEVE
PROGRAM GOALS. AND THEN NEXT
AFTER THAT, TENTATIVELY COMMIT
TO A SPECIFIC RESPONSE GAP AND
RECOMMEND PROGRAM. THAT WAS
INTENDED TO BE A WORK PRODUCT
DUE IN ON OCTOBER 3rd. INTENDED
TO INFORM OUR BUDGET PROCESS. W
DID, OF COURSE, INCLUDE
SIGNIFICANT FUNDS IN OUR
2023-2024 BUDGET FOR THIS PILOT
CAN YOU SPEAK TO WHETHER OR NOT
THE WORK GROUP HAS TENTATIVELY
COMMITTED TO A SPECIFIC RESPONS
GAP?
>> NO, THE SPECIFIC COMMITMENT
IS OUTSTANDING FROM THE
EXECUTIVE. THE COUNCIL BUDGET
ACTION THAT PROVIDED FUNDING FO
THE PROGRAM IN 2023, AND 2024
WAS VERY SPECIFIC THAT THE
INTENT OF THE PROGRAM WAS TO
MEET A MENTAL AND BEHAVIORAL
HEALTH NEED, RATHER THAN SENDIN
SPD OFFICER SOLO TO SUCH CALLS.
I THINK THAT THE EXECUTIVE IS
EVALUATING ALL OPTIONS FOR WHAT
SPECIFIC CALL TYPES WILL BE
RESPONDED TO BY THE DUAL
DISPATCH PILOT, AND WE ARE EAGE
TO HEAR MORE INFORMATION FROM
DIRECTOR GONZALEZ AND HER TEAM
WHEN THAT'S READY.
>> THANK YOU. JUST A LITTLE BIT
OF A FINER POINT ON THAT ONE. S
THE DESCRIPTION OF THE PILOT
THAT WAS APPROVED BY THE
COUNCIL, IT DESCRIBED THE
CATEGORIES OF INDIVIDUALS WHO,
OR CATEGORIES OF INDIVIDUALS,
TYPES OF CALLS THAT THE PROGRAM
WOULD SERVE. SO ARE WE -- WE'RE
NOT -- I LIKE TO LOOK AT THE
GLASS BEING HALF FULL. SO I SEE
THIS MILESTONE SPECIFIC
RESPONSE. BUT I THINK I HEAR YO
SAYING THAT THE AGREEMENT, THE
FUNDING, AND THE USE OF THE
FUNDING IS NOT DOES NOT
CONSTITUTE TENTATIVE COMMITMENT
TO A SPECIFIC RESPONSE GAP.
>> WELL THE COUNCIL BUDGET
ACTION ITSELF, I'M READING FROM
THIS, SUPPORT THE IMPLEMENTATIO
OF DUAL DISPATCH OF SWORN
OFFICERS AND CIVILIAN STAFF TO
AUGMENT CURRENT RESPONSE TO
CALLS WITH A MENTAL BEHAVIORAL
HEALTH NEXUS. THAT COVERS A LOT
OF GROUND. THERE ARE A HUGE
NUMBER OF CALL TYPES THAT I
THINK WE CAN ALL AGREE HAVE A
MENTAL AND BEHAVIORAL HEALTH
NEXUS. SO AND I BELIEVE THE
EXECUTIVE SHARES COUNCIL'S
INTEREST IN MEETING THAT NEED.
THE QUESTION IS JUST, WHAT
SPECIFIC CALL TYPES WILL THE
DUAL DISPATCH RESPOND TO?
THERE'S NO QUESTION THAT THOSE
CALLS WILL HAVE A MENTAL AND
BEHAVIORAL HEALTH NEXUS. AM I
ANSWERING YOUR QUESTION?
>> YOU ARE. THANK YOU. AND EVEN
THOUGH I WAS TRYING TO ANGLE FO
A YES, WE HAVE A TENTATIVE
AGREEMENT. YOU'RE RIGHT, IT'S
BROAD. THIS NEEDS TO FOCUS ON A
FEW CALL TYPES THAT WE THEN PEG
THOSE CALL TYPES TO A SPECIFIC
TYPE OF STAFF AND IT APPEARS
THAT WORK HAS NOT YET BEEN DONE
SO I'M NOT GOING TO GO THROUGH
THE BENCHMARKS IN ITEMS THREE
AND FOUR, BUT I ECHO THE HOPE
AND OPTIMISM MA WE'RE GOING TO
GET CRACKING ON THIS. IT'S
ALMOST LEWIS.
>> THANK YOU, COUNCILMEMBER
HERBOLD. JUST TO CLARIFY A
QUESTION FROM ANN, AND I'M EAGE
TO GET TO THE SUBSTANCE HERE. I
SOUNDS LIKE ANN THAT THE
EXECUTIVE IS BEHIND ON ALMOST
EVERY DELIVERABLE FROM THE TERM
SHEET THAT WE PUT TOGETHER. IS
THAT A FAIR CHARACTERIZATION? I
SEEMS LIKE A LOT OF THE ANSWERS
WERE NO, OR DON'T KNOW TO
QUESTIONS ABOUT WORK PRODUCT WE
WERE EXPECTING IN LATE 2022, OR
AT LEAST BY NOW. AND I JUST WAN
TO CONFIRM THAT'S THE CASE.
>> I THINK THAT I WOULD HESITAT
TO CHARACTERIZE BEHINDNESS FROM
MY PERSPECTIVE. WE HAVE FOUND
OUR PARTNERS ON THE EXECUTIVE
SIDE TO BE VERY COLLABORATIVE,
TO WANT TO MOVE FORWARD AS
COUNCILMEMBERS DO. AND PART OF
THE DELAY HAS BEEN THE HIRING
AND THE ONBOARDING OF DIRECTOR
GONZALEZ, BECAUSE SHE'S REALLY
GOING TO LEAD THIS EFFORT. SHE'
GOING TO DEVELOP THE NEW
DEPARTMENT IN LINE WITH THE
CONCEPT FOR IT, AND TO SAY WHER
ALTERNATIVE RESPONSE GENERALLY,
AND THIS DUAL DISPATCH PILOT
SPECIFICALLY FITS INTO IT, AND
WE UNDERSTAND THAT THAT'S GOING
TO TAKE SOME TIME. BUT WE ON
CENTRAL STAFF, WE WOULD LIKE TO
MOVE AS QUICKLY AS POSSIBLE,
UNDERSTAND THAT BOTH THE PILOT
PROGRAM AND ALTERNATIVE RESPONS
ARE OF PARAMOUNT PRIORITY TO
MANY COUNCILMEMBERS.
>> COUNCILMEMBER LEWIS, ANN IS
WORKING VERY HARD TO PRESERVE
RELATIONSHIPS, SO WE CONTINUE
THIS DISCUSSION, BUT I'M GOING
TO BE A LITTLE MORE DIRECT. THE
TERM SHEET THAT WAS COMMITTED T
THE ATTORNEY IN SEPTEMBER HAS
DATES FOR DELIVERABLES, AND FRO
THE FIRST DELIVERABLE DUE IN
SEPTEMBER, THE COMMITMENT TO
TENTATIVE COMMITMENT TO
ADDRESSING SPECIFIC RESPONSE GA
WAS DUE OCTOBER 3rd. FOUR
DIFFERENT OPERATIONAL BENCHMARK
WERE DUE OCTOBER THROUGH
NOVEMBER. AND WE WERE SUPPOSED
TO GET A PROPOSAL TO REVIEW IN
DECEMBER, SOMETIME IN DECEMBER,
AND JANUARY. SO REGARDLESS OF
WHAT THE REASON IS, WE ARE
DEFINITELY BEHIND. AND I JUST
WANT, I THINK IT'S VERY
IMPORTANT THAT WE NOT CONFLATE
THE STANDING UP OF A THIRD
PUBLIC SAFETY DEPARTMENT WITH
THE DEVELOPMENT OF A PILOT,
TOTALLY APPRECIATE THAT WE HAVE
A NEW DIRECTOR OF CSCC THAT I'M
LOOKING FORWARD TO THE
CONFIRMATION PROCESS FOR
DIRECTOR GONZALEZ, DIRECTOR
LOMBARD HAS BEEN VERY ENGAGED I
THE BODY OF WORK THAT WE'RE
GOING TO HEAR FROM BILL ON. BUT
THERE IS ABSOLUTELY NO REASON,
BELIEVE, THAT WE NEED TO DELAY
THESE CONVERSATIONS ABOUT A
PILOT ANY LONGER REGARDLESS OF
THE STATUS OF THE NEW DIRECTOR
COMING ON. WE'VE GOT A LOT OF
GOOD PEOPLE WHO HAVE BEEN
WORKING ON THIS FOR SEVERAL
YEARS NOW. AND WE NEED TO MAKE
SURE THAT WE'RE DRIVING THIS
FORWARD IN CREATING SOME
MOMENTUM WHERE THERE CURRENTLY
APPEARS TO BE VERY LITTLE.
>> THANK THE CHAIR ANN FOR THOS
CONTEXTUAL COMMENTS. I'M JUST
GOING TO STATE, I DON'T NEED A
RESPONSE TO THIS, AND WE CAN
JUST MOVE ON WITH THE AGENDA,
BUT IF IT WE HAVE ANOTHER
HEARING LIKE THIS, WHERE THE
TIMELINES ARE SO OFF, AND THE
PROGRESS IS SO ON THE SURFACE
UNCLEAR AT THE NEXT HEARING ON
THIS TOPIC, I WOULD BE
SUPPORTIVE OF REEVALUATING THE
PROCESS ENTIRELY TO FIND A
DIFFERENT PATH TOWARDS ACHIEVIN
THESE GOAL CANS. I'M JUST
FLAGGING THAT CONCERN AS A
COMMITTEE MEMBER. THIS IS AN
EXTREMELY HIGH PRIORITY FOR ALL
THE CONSTITUENTS WHO I MEET WIT
ON A REGULAR BASIS WHO ARE
DEALING WITH PEOPLE IN THE
COMMUNITY IN CRISIS, AND DON'T
REALLY HAVE A VIABLE RESPONSE O
SERVICE FROM THE CITY TO DEAL
WITH, OR MITIGATE THAT HAZARD,
AND THE WELLNESS OF THOSE
COMMUNITY MEMBERS EXPERIENCING
THAT CRISIS. AND I JUST THINK
THIS SENSE OF URGENCY, THIS
NEEDS TO BE MUCH, MUCH HIGHER
FROM ALL OF THE PARTIES
INVOLVED. AND I'M VERY GRATEFUL
TO CENTRAL STAFF FOR THEIR
DILIGENCE IN THIS PROCESS AND I
HOPE FOR SUBSTANTIVE UPDATES
FROM ALL THE PARTIES TO THE TER
SHEET AT FUTURE HEARINGS, AND I
MORE PROGRESS ISN'T FOURTH
COMING, THE COUNCIL MAY NEED TO
TAKE A MORE ASSERTIVE ROLE IN
THIS WORK. I'M JUST GOING TO SA
THAT, AND LOOK FORWARD TO THE
PRESENTATION NOW, MORE BROADLY
FOR OUR PARTNERS AT THE CSCC.
>> THANK YOU COUNCILMEMBER
LEWIS. ANN, YOUR HAND'S UP. YOU
HAD SOMETHING TO ADD. THANK YOU
>> I JUST WANTED TO CLARIFY.
SECTION THREE ON THE TABLE THAT
WE'RE LOOKING AT ON PAGE FOUR O
THE TERM SHEET, THERE'S A
REFERENCE TO STAFFING AND LABOR
CONSIDERATIONS, RESOURCE NEEDS
AND PLANS. INITIAL PROJECTED
COST MODEL. WE DID A LOT OF THA
WORK WITH THE MAYOR'S OFFICE AN
EXECUTIVE STAFF DURING THE
BUDGET PROCESS. I MEAN, THERE
ARE ASSUMPTIONS THAT UNDERLIE
THE FUNDING THAT IS INCLUDED IN
THE COUNCIL BUDGET ACTION THAT
JUST MENTIONED. WE SPENT A WHIL
EMAILING SPREADSHEETS BACK AND
FORTH. SO I JUST WANT TO
EMPHASIZE THAT OUR PARTNERS IN
THE EXECUTIVE BRANCH HAVE BEEN
MORE THAN WILLING TO ENGAGE.
THEY UNDERSTAND THE QUESTIONS
THAT NEED TO BE ANSWER AND I
THINK THAT WE ARE GOING TO BE
ABLE TO SHOW COUNCILMEMBERS WHA
THEY HOPE TO SEE VERY SOON.
>> THANK YOU, ANN. APPRECIATE
IT. ALL RIGHT. SO WITH THAT, AS
MENTIONED, THE WORK THAT CSCC
IS DOING IS SO INTEGRAL TO THE
IMPLEMENTATION OF THIS PILOT
AND WITH THAT, IT SERVES AS THE
SORT OF THE FOUNDATION CREATIN
THE ABILITY TO SEND CALLS TO
SOMEONE ELSE OTHER THAN SEATTLE
POLICE DEPARTMENT AND SEATTLE
FIRE DEPARTMENT AND FOLKS WHO
ARE LOOKING AT REIMAGINING
PUBLIC SAFETY REALLY LOOK TO
NATIONALLY, REALLY LOOK TO
CITIES 911 CENTERS AS THE
STARTING POINT FOR THAT WORK. S
WITH THAT, I'LL HAND IT OVER TO
BILL BILL SCHIER.
>> THANK YOU. HERE'S THE AGENDA
FOR TODAY. I'M GOING TO TALK A
LITTLE ABOUT WITH THE CSCC
DEPARTMENT AND HOW WE HANDLE 91
CALLS TODAY, AND WHY WE USE
PROTOCOL SOFTWARE, A UNDERSTAND
HOW 911 CALL HANDLING WILL
CHANGE. I'LL ALSO GIVE A
PRACTICAL EXAMPLE OF HOW THIS
WORKS, AND TALK ABOUT TIMELINES
FOR THE PROTOCOL SYSTEM AS WE
MENTIONED IN THE PREAMBLE, DUAL
DISPATCH, OR ALTERNATIVE
DISPATCH, I'M NOT PREPARED TO
TALK ABOUT THAT TODAY. BUT THIS
IS A PRECURSOR TO THAT.
>> WE'RE GOING TO NEED TO PAUSE
BECAUSE I THINK YOU HAVE A
PRESENTATION THAT WE NEED TO
WORK OUT HOW TO SHOW .
>> AH YES, THE TECHNOLOGY
ISSUES.
>> THERE WE GO CAN. EXCELLENT.
WE'LL GET THAT IN PRESENTATION
MODE, AND WE'LL BE ALL SET.
PERFECT. THANK YOU SO MUCH FOR
THE ASSIST, MR. CLERK.
>> VERY GOOD AND I WOULD
ENCOURAGE COUNCILMEMBERS TO
INTERRUPT, OR I'LL STOP AFTER
EACH SLIDE TO ASK QUESTIONS OR
MAKE COMMENTS. SO HERE'S A
LITTLE BACKGROUND ON CSCC. THE
COUNCIL CREATED THIS JUNE 1,
2021. AS YOU MENTIONED CHAIR
HERBOLD, CHRIS LOMBARD WAS THE
INTERIM DIRECTOR FROM THEN UNTI
JANUARY OF 2023. THE MAYOR HAS
NOMINATED INTERIM DIRECTOR REBA
GONZALEZ FOR CHAIRING THIS
DEPARTMENT, OR DIRECTING THIS
DEPARTMENT. AND OF COURSE THAT'
SUBJECT TO CITY COUNCIL
CONFIRMATION. YOU'LL SEE SOME O
THE PERFORMANCE INDICATERS ON
THE RIGHT, INCLUDING THE ANNUAL
STATISTICS FROM 2022. I WILL
JUST MENTION A COUPLE OF THOSE
911 CALLS RECEIVED. THERE WERE
614,000 911 CALLS RECEIVED. OF
THAT, WE DISPATCHED, OR THE
SEATTLE POLICE DEPARTMENT
HANDLED ABOUT 339,000 OF THOSE
CALLS. ANOTHER THING I'LL
MENTION HERE. THE VERY LAST
ITEM. LANGUAGE IS HANDLED. WE D
HAVE A LANGUAGE LINE, A
CAPABILITY TO ACTUALLY
CONFERENCE IN SOMEONE WHO CAN D
TRANSLATIONS AND 911 CALLS.
ABOUT 4,000 CALLS WERE HANDLED
LAST YEAR IN 45 LANGUAGES? ANY
COMMENTS? OKAY. SO HERE'S HOW
911 CALLS ARE HANDLED TODAY AT
THE CITY OF SEATTLE. IN THE
UPPER LEFT, YOU'LL SEE THE 911
CALL COMES IN, AND WE ACTUALLY
HAVE A CALL TAKER, THE ORDINANC
TITLE IS DISPATCHER ONE, WHO
ANSWERS THE CALL. IF IT'S A CAL
FROM MEDICAL EMERGENCY, OR A
FIRE, IT'S HOT TRANSFERRED TO
THE SEATTLE FIRE DEPARTMENT.
THERE'S A FIRE ALARM CENTER,
WHERE TRAINED FIREFIGHTERS AND
EMERGENCY MEDICAL TECHNICIANS
CAN ACTUALLY FURTHER INTERROGAT
THE CALLER, AND THEN DISPATCH
THE APPROPRIATE RESOURCE. A
MEDIC UNIT, OR FIRE APPARATUS,
FOR EXAMPLE. IF IT'S NOT A
MEDICAL CALL TAKER, THEY WILL
QUESTION THE CALLER ABOUT WHAT
THE NATURE OF THE EMERGENCY IS.
THE CALL TAKER USES CSCC AND
SEATTLE POLICE POLICIES AND
PROCEDURES. PLUS A LOT OF
TRAINING AND EXPERIENCE TO
ACTUALLY FORMULATE THOSE
QUESTIONS AND ENTER THAT
INFORMATION INTO A COMPUTER
AIDED DISPATCH SOFTWARE. THAT
COMPUTER DISPATCH SOFTWARE
RECORDS A LOT OF THE
INTERACTIONS IN THE CALL THAT
ARE TYPED IN. IT ALSO RECORDS
THE SEATTLE POLICE OFFICER'S
RESPONSE WHEN THAT OFFICER
RESPONDS TO THE CALL. THE
SOFTWARE, THE CAD, THE CALL IS
ACTUALLY THEN TRANSFERRED TO A
DISPATCHER. THE DISPATCHER'S
ORDINANCE HITLE DISPATCHER TWO.
SO IT'S A LITTLE HIGHER LEVEL.
THAT PERSON DOES NOTHING BUT
DISPATCH RESOURCES. IN THIS
CASE, SEATTLE POLICE. TYPICALLY
THE DISPATCHER TWO DOESN'T TALK
TO THE ACTUAL CALLER. THEY WILL
IN A REALLY URGENT SITUATION, O
A DEVELOPING SITUATION, SUCH AS
AN INTRUDER INTO A BUILDING. BU
FOR THE MOST PART, THEY DISPATC
THE OFFICER BASED ON WHAT'S IN
THE CAD SOFTWARE. ON THE LOWER
END LINE THERE, EVERY 911 CALL,
AND EVERY RADIO TRANSMISSION,
THE DISPATCH FREQUENCIES IS
RECORDED. IT'S AN AUDIO, AND
DATA RECORDER. WHEN I SAY DATA
RECORDER, THING LIKE AUTOMATIC
NUMBER IDENTIFICATION, THE
NUMBER OF THE CALLER, THE
LOCATION, IF THAT'S AVAILABLE
FROM THE CALLER ARE ALSO
RECORDED IN THIS SYSTEM. THE
RECORDING INFORMATION IS USED
FOR EVIDENCE, DETECTIVES USE IT
TO INVESTIGATE CRIMES. IT'S
PRESENTED IN COURT TO PROSECUTE
CRIMES. IT'S ALSO USED FOR
PUBLIC DISCLOSURE. FINALLY, WE
HAVE TWO QUALITY ASSURANCE
ANALYSTS, TWO HUMAN BUILDINGS,
WHO ACTUALLY LISTEN TO ALL OF
THE IMPORTANT CALLS AND THEY
MAKE SURE THAT POLICIES,
PROCEDURES ARE FOLLOWED WHEN TH
CALL TAKER IS HANDLING THOSE
CALLS.
>> VERY QUICKLY, REALLY
APPRECIATE THAT THIS RESOURCE I
AVAILABLE. I'M SURE IT'S
SOMETHING WE HAVE TO HAVE, BUT
NEVERTHELESS, WHEN IT COMES TO
DEALING WITH CONSTITUENT
INQUIRIES, IT CAN BE VERY, VERY
HELPFUL, AND CSCC NOW AND
PREVIOUSLY SPD, WOULD ALSO WOUL
BE VERY WILLING TO OFFER
ASSISTANCE WHENEVER WE WOULD GE
A COMPLAINT ABOUT HOW A
PARTICULAR CALL WAS HANDLED,
THEY CAN ACTUALLY, IF YOU KNOW
THE TIME AND DATE, AND THE
LOCATION, THEY CAN GO BACK AND
RESEARCH THE CALL, AND SEE WHAT
HAPPENED. SOMETIMES WE FIND OUT
THAT THERE WAS A REASON FOR
DISSATISFACTION AND SOMETIMES I
TURNS OUT THAT THERE WAS A
MIS-NUMBERING OF WHAT HAPPENED
ON THE CALL, OR WHAT TRANSPIRED
AND SOMETIMES WE CAN LET THE
COMPLAINTENT HEAR THE CONTENT O
THE CALL AS WELL. SO I THINK
THAT'S A REALLY GOOD CUSTOMER
SATISFACTION TOOL, THAT I'M GLA
WE DON'T HAVE TO AVAIL OURSELVE
OF VERY OFTEN. I REMEMBER SEEIN
A RESPONSE GOVERNOR GONZALEZ
JUST THIS WEEK.
>> THERE'S SEVERAL WAYS
CONSTITUENTS CAN ACTUALLY
REGISTER COMPLAINTS. THEY CAN
CALL 911 AND SPEAK TO A
SUPERVISOR. THE SUPERVISOR WILL
LISTEN TO THE CALL AND RESPOND.
THERE'S AN EMAIL ADDRESS, CSC
UNDER SCORE INQUIRY. WE ALWAYS
APPRECIATE HEARING FROM
COUNCILMEMBERS.
>> THANK YOU. ON THAT NOTE, I
JUST WANT TO PUT A PLUG IN FOR
THE FACT I RECEIVED WEEK WILL H
REPORTS ON A NUMBER OF DIFFEREN
METRICS FOR THE CSC, AND I JUST
WANT TO SAY HOW HAPPY I AM THAT
THE AVERAGE TIME TO ANSWER 911
CALLS IS WELL WITHIN THE
EMERGENCY ASSOCIATION STANDARDS
OF 90% OF CALLS BEING ANSWERED
WITHIN 15 SECONDS, AND 95%
ANSWERED WITHIN 20 SECONDS. I
KNOW PREVIOUSLY THE DEPARTMENT
HAD SOME COMPLIANCE ISSUES WITH
THE STANDARD BECAUSE OF STAFFIN
CHALLENGES. I WONDER IF YOU CAN
JUST SPEAK TO WHAT YOU'VE DONE
TO REALLY TURN AROUND THE CALL
STATISTICS IN THIS AREA.
>> WHERE THANK YOU. THE
STANDARDS THAT YOU REFERRED TO
ARE THE NATIONAL EMERGENCY
ASSOCIATION. THEY'RE ACTUALLY
HAVING A CONFERENCE IN
WASHINGTON, D.C. AS I SPEAK.
THEY SET A STANDARD THAT 90% OF
ALL 911 CALLS SHOULD BE ANSWERE
WITHIN 15 SECONDS, AND 95%
SHOULD BE ANSWERED WITHIN 20
SECONDS. AND WE REPORT THOSE
STATISTICS EVERY WEEK. WE WERE
NOT MEETING THOSE STANDARDS
EARLY IN 2022 OR LATE 2021. AND
IN THE LAST TWO MONTHS, IT'S
TURNED AROUND, PRIMARILY BECAUS
OF STAFFING. SO WE HIRED CSCC
HIRED 50 PEOPLE. 50 CALL TAKERS
IN 2022. FOR CONTEXT, THERE ARE
125 CALL TAKERS DISPATCHERS AND
SUPERVISORS IN THE COMMUNICATIO
CENTER. SO WHATEVER THAT
PERCENTAGE IS. THE A LEAST 40%
OF OUR PEOPLE HAVE BEEN HIRED I
THE LAST YEAR. THEY GO THROUGH
SIX WEEK TRAINING COURSE, AND
ACTUAL TRAINING IN A CLASSROOM,
AND THEN FIVE TO SEVEN WEEKS
ACTUALLY ON THE FLOOR. SO IT'S
PRIMARILY BEEN AN AGGRESSIVE
HIRING AND RECRUITING CAMPAIGN.
AND I WILL SAY, THIS IS NOT MY
RESPONSIBILITY. THIS WAS
ACTUALLY CHRIS LOMBARD AND HIS
DEPUTY DIRECTOR AND OUR
RECRUITING MANAGER. I WILL SAY
THAT VERY FEW 911 CENTERS
NATIONALLY, ALMOST EVERYBODY'S
CHRONICALLY SHORT STAFFED, THIS
IS AN AMAZING TURN AROUND AS A
RESULT OF THE EXECUTIVE'S
EMPHASIS ON THIS, A UNDERSTAND
CHRIS LOMBARD'S LEADERSHIP.
>> THANK YOU.
>> AND HERE'S SOME CALL HANDLIN
STATISTICS FOR 911. I DID NOT
INCLUDE THE STANDARDS THAT
COUNCILMEMBER HERBOLD MENTIONED
IN THIS, BUT THIS GIVES YOU A
FEELING FOR HOW MANY CALLS ARE
RECEIVED WEEKLY. HOW MANY ARE
TRANSFERRED TO THE FIRE
DEPARTMENT. HOW MANY ARE
ACTUALLY DISPATCHED, AND THE
NUMBER OF AUDIO TRACKS THAT ARE
PROCESSED FOR DETECTIVES,
COURTS, AND OTHERS. I WILL
MENTION ONE THING. YOU'LL NOTIC
THAT THE NUMBER THAT ARE
DISPATCHED TO POLICE IS ABOUT
4,000 A WEEK. AND THE TOTAL CAT
EVENTS IS 6,750. THERE ARE OTHE
ALTERNATIVES ACTUALLY
DISPATCHING A POLICE OFFICER
NOW. IF IT'S A, LIKE A REPORT O
A THEFT OR A BURGLARY, IT CAN B
TRANSPORTED TO THE SEATTLE
POLICE TELEPHONE RESPONSE UNIT.
THEY CAN HANDLE IT OVER THE
PHONE. THERE'S ALSO AN ONLINE
REPORTING SYSTEM THAT CAN BE
FOUND ON THE CITY'S WEBSITE.
AGAIN, THE TELEPHONE RESPONSE
UNIT ACTUALLY REVIEWS THE CALLS
ASLE WITH. THERE'S ACTUALLY
MULTIPLE WAYS PEOPLE CAN REPORT
CALLS OR EVENTS TODAY.
>> IT'S NOT A QUESTION, BUT JUS
SOMETHING I'D LIKE TO HIGHLIGHT
I REALLY APPRECIATE THE SLIDE
AND THIS PART OF THE
PRESENTATION. IT REALLY
UNDERSCORES THE VALUE OF HAVING
THE INDEPENDENT CSCC AND REALLY
LIFTING UP THE CORE CIVILIAN
ROLE OF THE DEPARTMENT, AND THE
MULTITUDES OF RESPONSES, EVEN
CURRENT CAN I THAT THE
DEPARTMENT RESPONDS TO. AND
RECOGNIZING THAT BY MAKING IT A
FULLY CIVILIAN INDEPENDENT
SERVICE. I THINK THIS CHART
REALLY SPEAKS TO THAT, AND I
JUST WANTED TO LIFT UP HOW THE
LEADERSHIP HAS EMBRACED THAT
ROLE, AND HOW IT APPEARS TO BE
OUR BEST PRACTICE MOVING
FORWARD. SO THANK YOU.
>> THANK YOU, COUNCILMEMBER
LEWIS.
>> CAN THANK YOU, COUNCILMEMBER
LEWIS. THERE'S ONE THING THAT'
NOT MENTIONED. 511. LAST WEEK I
JANUARY, WE WERE NOT ABLE TO
STAFF IT AT ALL TIMES. WE COULD
ONLY ANSWER IT 50% OF THE TIME.
TODAY, IT'S ACTUALLY STAFFED 98
OF THE TIME. THE WAIT TIMES ARE
STILL SOMEWHAT LONG, BECAUSE WE
DON'T HAVE ADEQUATE STAFFING,
BUT THAT'S BEEN A RADICAL
CHANGE, AGAIN, THANKS TO THE
RECRUITING.
>> THAT'S THE NONEMERGENCY LINE
BIG IMPROVEMENTS THERE.
>> MADAM CHAIR, ONE FOLLOW UP,
IF IT'S NOT TOO MUCH.
>> ABSOLUTELY. GO FOR IT.
>> I'M KIND OF CURIOUS, HAS THE
DEPARTMENT SEEN IMPROVED
RECRUITMENT, AND RETENSION AS
THE CULTURE OF CIVILIANIZATION
GELLED? IF SO, THAT'S A VERY
POSITIVE DEVELOPMENT. I KNOW
THAT THIS HAS BEEN A HURDLE
DURING COVID TO ATTRACT AND
RETAIN DISPATCHERS. IF YOU WANT
AN OPPORTUNITY TO EXPAND JUST
REALLY QUICKLY ON THAT.
>> THANK YOU, COUNCILMEMBER
LEWIS. I THINK SO. I THINK THAT
THE VISIBILITY OF THE
DEPARTMENT, THE VISIBILITY OF
THE JOB OF THE DISPATCHER, OF
THE CALL TAKER HAS RISEN SINCE
THE INDEPENDENCE. I'LL POINT TO
A COUPLE OF THINGS. OUR
WONDERFUL SOCIAL MEDIA. WE
ACTUALLY HAVE SOMEBODY IN OUR
TRAINING UNIT WHO DOES TWEETING
AND MAINTAINS A FACEBOOK PAGE,
AND SHE'S BEEN HIGHLIGHTING SOM
OF THE PEOPLE THAT WE HIRED AND
THEIR SORIES. SO I THINK THAT
SORT OF VISIBILITY HAS CERTAINL
HELPED WITH THE RECRUITING,
BECAUSE PEOPLE, WE'RE MORE
VISIBILITY, IF YOU WILL.
>> I REALLY APPRECIATE THAT AND
WOULD LOVE TO OFFLINE DRILL INT
THAT MORE. I REALLY HAVE COME T
BELIEVE THAT 911 DISPATCHERS AR
OUR MOST UNDERAPPRECIATED FIRST
RESPONDER IN THE WORK THAT THEY
DO, AND HAVE REALLY COME TO
VALUE AND LIFT IT UP, THROUGH
THIS PROCESS OF GETTING TO KNOW
THE DISPATCHERS, GETTING TO KNO
THE RELATIONSHIP, RESPECT THEIR
DESIRE TO AN AN AUTONOMOUS
CIVILIAN DEPARTMENT, TO REALLY
LEAN INTO THIS WORK
COMPREHENSIVELY, HAS BEEN REALL
REWARDING, AND IT'S REALLY GREA
TO HEAR THAT THAT CULTURE IS
GELLING, AND REALLY HELPING GIV
A CULTURE OF ITS OWN TO THIS
WORK. THANK YOU SO MUCH FOR
ANSWERING THAT QUESTION.
>> I THANK YOU. WE REALLY
APPRECIATE COUNCILMEMBER LEWIS,
AND COUNCILMEMBER HERBOLD, BOTH
COMING TO THE CENTER, AND
LISTENING TO CALLS AS THEY COME
IN. LISTENING TO DISPATCHING. W
OBVIOUSLY WOULD WELCOME ANY
COUNCILMEMBER TO COME FOR A
VISIT. SO GIVEN THE WAY THAT WE
HANDLE 911 CALLS TODAY. WHY DO
WE USE PROTOCOL SOFTWARE? WHY
ARE WE GOING AFTER PROTOCOL
SOFTWARE? TODAY 911 CALL TAKERS
RELY ON THEIR EXPERIENCE. THEY
RELY ON A OVERWHELM SET OF
POLICIES AND PROCEDURES. NOT
JUST CSCC POLICIES AND
PROCEDURES. BUT THEY'RE ALSO
SEATTLE POLICE POLICIES AND
PROCEDURES AS TO HOW CERTAIN
CALLS SHOULD BE HAND HANDLED.
WE'VE HIRED 34 CALL TAKERS OUT
OF 60 IN THE LAST 12 MONTHS, AN
WE'VE ALSO HIRED OTHERS. WE HAV
A LOT OF NEW PEOPLE. IT TAKES A
WHILE FOR THEM TO GRAIN THE
EXPERIENCE NECESSARY TO ACTUALL
BE ABLE TO TRIAGE. ESPECIALLY
THE MOST DIFFICULT CALLS. MANY
911 CALLS ARE THERE'S AN
INTRUDER IN MY HOUSE. YOU DON'T
HAVE TO ASK A LOT OF QUESTIONS
IF THERE'S AN INTRUDER IN YOUR
HOUSE, OR I'VE JUST BEEN INJURE
IN AN AUTO ACCIDENT. BUT THE
ONES WE'VE BEEN TALKING ABOUT
HERE, THE BEHAVIORAL HEALTH
CRISIS, THE MENTAL HEALTH
CRISES. THE PERSON DOWN. THAT'S
AN EXAMPLE OF WHAT WE'LL TALK
ABOUT LATER. THAT REQUIRES A LO
MORE QUESTIONS TO ACTUALLY DELV
IN THE NATURE OF THE INCIDENT T
DETERMINE WHO TO SEND. WHAT A
PROTOCOL SOFTWARE WILL DO IS
HELP US STANDARDIZE THE TYPES O
QUESTIONS WE ASK. IT WILL HELP
WORKFLOW. BASED ON ONE ONE
QUESTION, WHICH OTHER ACCOUNTS
WOULD RESPOND? ESPECIALLY WHEN
THE EXECUTIVE ENABLES A DISPATC
PROGRAM. THE SOFTWARE WILL BE
ABLE TO, TO SOME EXTENT LISTEN
TO EVERY CALL TO MAKE SURE THAT
THE PROTOCOLS, THE PROCEDURES
ARE BEING FOLLOWED. THIS NEXT
SLIDE SHOWS HOW THE 911 CALL
TAKING PROCESS WILL CHANGE WITH
THE PROTOCOL SOFTWARE. THE TWO
ITEMS THAT ARE CIRCLED IN RED,
WE'VE ACTUALLY IMPLEMENTED A
CALL CALLED CORDY. THE TWO AREA
ARE QUALITY ASSURANCE AND
ACTUALLY STANDARDIZING THE
QUESTIONS THAT ARE ASKED FOR
CERTAIN TYPES OF CALLS. SO PHAS
ONE IS QUALITY INSURANCE. WE
INTEND TO TAKE EVERY 911 CALL
AND RUN IT THROUGH CORDY
SOFTWARE. THE CORDY SOFTWARE
WILL ACTUALLY DO A TRANSITION,
TRANSCRIPTION AND A LITTLE
ANALYSIS ON THAT AS TO WHAT KEY
WORDS WERE USED. SUICIDE, FOR
EXAMPLE, A WEAPON. IT WILL ALLO
US TO HAVE THOSE KEY WORDS, AND
THEN HELP DESIGN THE QUESTIONS
THAT A CALL TAKER CAN ASK. IT
WILL ALSO ASK ABOUT LOCATIONS,
WEAPONS, OR MEETING OUR OTHER
POLICIES. AND HERE'S THE
SPECIFICS ON THE CORDY SOFTWARE
IMPLEMENTATION. AS YOU MENTIONE
COUNCILMEMBER HERBOLD, THIS WAS
AUTHORIZED BY THE CITY COUNCIL
IN LATE 2021, $321,000 TO MAKE
IT HAPPEN. WE SIGNED A CONTRACT
WITH CORDY IN LATE 2022. CORDY
IS THE SAME SOFTWARE THAT USED
BY THE SEATTLE FIRE DEPARTMENT
TO TREE AN MEDICAL CALLS. TODAY
THEY'LL ASK, I'M HAVING A HEART
PAIN, THEY'LL ASK A WHOLE SERIE
OF QUESTIONS TO TRY TO DETERMIN
WHAT THE NATURE OF THAT INCIDEN
IS WHILE THE MEDICS ARE SPEEDIN
TO THE CALL. PHASE ONE IS
ANALYSIS OF THE 911 CALL AUDIO,
AS I MENTIONED THAT WILL HELP
INFORM THE QUESTIONS TO BE
ASKED, AND PHASE TWO IS THE
IMPLEMENTATION OF PROTOCOLS OR
QUESTIONS. AND WORKFLOWS FOR
CALLS SUITABLE. DEVELOPMENT OF
THOSE PROTOCOLS, THOSE DON'T
REALLY EXIST ANYWHERE IN THE
UNITED STATES. THERE ARE GOOD
STANDARDS FOR MEDICAL PROTOCOLS
TODAY. FOR THAT, I'VE GOT A PAI
IN MY CHEST QUESTION. THERE'S
NOT GOOD STANDARDS FOR
DETERMINING WHETHER A CALL IS
MENTAL, OR BEHAVIORAL. IT WILL
TAKE EXPERIENCE, EMERGENCY
MEDICAL TECHS AND EXPERIENCED
CALL TAKERS TO ACTUALLY DESIGN
THOSE QUESTIONS AND IMPLEMENT
THEM IN THE SOFTWARE. HERE'S A
HYPOTHETICAL EXAMPLE. IT'S
ACTUALLY NOT TOO HYPOTHETICAL.
IN THIS CASE, THE HYPOTHETICAL
CALL I'VE GOT, THERE'S A PERSON
DOWN UNDER THE SEATTLE IN THE
BUS SHELTER AT CALIFORNIA AVENU
SOUTHWEST AND SOUTHWEST HILL
STREET, MUTTERING TO THEMSELVES
WELL THE VERY FIRST THING THAT
WE'LL WANT TO ASK IS IS THE
PERSON INJURED. IS THERE
IMMINENT DANGER? ARE THERE
WEAPONS INVOLVED? IS IT POSSIBL
THERE ARE NARCOTICS
PARAPHERNALIA AROUND THE PERSON
IF THERE'S AN INJURY, OR ANOTHE
MEDICAL ISSUE, WE'LL WANT TO
IMMEDIATELY HOT TRANSFER THIS T
THE FIRE DEPARTMENT, AND ASK IF
A MEDIC RESPONSE IS APPROPRIATE
ALSO, IF THERE'S DANGER,
WEAPONS, OR POTENTIAL CRIME
INVOLVED. THE PERSON LOOKS
INJURED OR MUTTERS ABOUT BEING
HIT OR ASSAULTED, THAT WILL BE
DUAL DISPATCH AT BOTH THE FIRE
DEPARTMENT AND THE POLICE
DEPARTMENT BECAUSE A CRIME MAY
HAVE BEEN COMMITTED. ALSO, AS
YOU KNOW, SOME FIREFIGHTERS HAV
BEEN ASSAULTED. SO WE WANT TO
MAKE SURE FIREFIGHTERS AND EMT'
ARE PROTECTED WHEN THEY GO OUT
TO A CALL LIKE THAT. BUT IF
THERE'S NO IMMINENT MEDICAL
EMERGENCY, THERE'S NO WEAPONS,
WANT TO ASK ADDITIONAL
QUESTIONS. IS THE PERSON JUST
CAMPED OUT THERE? WAS THAT THEI
BED FOR THE NIGHT? OR ARE THEY
REALLY IN NEED, OR ARE THEY
MOSTLY UNCLOTHED IN WINTER
WEATHER? AND THAT WOULD BE A
CALL SUITABLE FOR THE DUAL
DISPATCH. WHERE WE ACTUALLY SEN
AN ALTERNATIVE RESPONSE AS WELL
AS SEATTLE POLICE, AND I
MENTIONED THAT, BECAUSE THAT WA
WHAT WAS SPECIFIED IN THE BUDGE
THIS YEAR. AND INTO THIS
PARTICULAR CALL, AND HAVE THEM
ACTUALLY WORK WITH THE PERSON
WHO IS INVOLVED. AND AGAIN, I
MENTIONED CSCC PLUS CORDY.
YOU'LL CORTI, THAT MEANS
THEY'RE USING THE PROTOCOL
SOFTWARE TO ACTUALLY ASK THESE
QUESTIONS AND RUN DOWN THE
WORKFLOW. QUESTIONS OR COMMENTS
>> JUST SWITCHING OVER.
COUNCILMEMBER LEWIS.
>> THANK YOU SO MUCH, MADAM
CHAIR. REALLY APPRECIATE THIS
DIAGRAM AND ALSO THE DESCRIPTIO
OF THE DIFFERENT SCENARIOS, AND
HOW THERE MIGHT BE A WORK
THROUGH OF THE TRIAGE. I THINK
IT REALLY DEMONSTRATES AT ITS
CORE SOME OF THE WORK THAT'S IN
FRONT OF US BECAUSE THERE ARE
SITUATIONS THAT COULD BE
FLAGGED. AS SOMEONE WHO USED TO
BE A PROSECUTOR, I CAN SAY WITH
ENOUGH CREATIVITY, BASICALLY
ANYTHING THAT HAPPENS IN PUBLIC
CAN BE CHARACTERIZED AS A CRIME
OR IT CAN BE CHARACTERIZED AS A
CALL FOR PUBLIC HEALTH SERVICE.
TO USE A SCENARIO AND HOW THIS
MAY WORK GOING FORWARD, TO MAKE
SURE WE'RE TRIAGING MORE THINGS
IN THE PUBLIC HEALTH AND
WELLNESS AND NOT INTO THE
CRIMINAL SYSTEM, A SCENARIO I
COULD CONJURE UP, A PERSON IN
CRISIS, MUTTERING TO THEMSELVES
THEY'RE IN THE MIDDLE OF THE
STREET, AND THEIR SHIRT IS OFF.
THAT COULD BE A PEDESTRIAN
INTERFERENCE MISDEMEANOR, SEND
THE POLICE, OR IT COULD BE SEND
SOMEONE FOR COMMUNITY
ESCALATION, THERE'S A COMMUNITY
MEMBER IN CRISIS WITH THEIR
SHIRT OFF. IT KIND OF DEPENDS
HOW WE FLAG IT AT THE FRONT END
DO WE FLAG IT AS A PUBLIC HEALT
CALL FOR SERVICE, OR DO WE FLAG
IT AS A MISDEMEANOR THAT WE'D
WANT THE PERSON REMANDED TO THE
CRIMINAL LEGAL SYSTEM. AND I
THINK THAT THERE'S A LOT OF
SCOPE AND FINALLY ENGAGING IN
THIS PROCESS, BECAUSE RIGHT NOW
WE MOSTLY LEAN ON FLAGGING THAT
FOR SOME KIND OF CRIMINAL
RESPONSE, IN A WAY THAT IS
EXPENSIVE, UNHELPFUL, DOESN'T
SOLVE THE UNDERLYING ISSUE, AND
THE PERSON'S OUT OF THE JAIL IN
24 HOURS ANYWAY, AND BACK ON TH
STREET, AND PROBABLY BACK IN
CRISIS AGAIN. SO I GUESS MY
QUESTION WOULD BE, AS WE GIVE
KIND OF MORE TOOLS TO THIS
TRIAGE PROCESS, DOES THE
DEPARTMENT SEE THE POTENTIAL FO
HAVING TRIAGES OF DETERMINING
HOW TO GATE KEEP WHAT SERVICE
COMES TO DEAL WITH THAT ISSUE
THAT I'M FLAGGING HERE ABOUT HO
WE CURRENTLY CUE THINGS UP,
EITHER TO ENTRY, ESSENTIALLY FO
THE KING COUNTY JAIL, OR TO
SOCIAL SERVICE OR MEDICAL
SYSTEMS, AND DO WE ENVISION THI
MAKING THAT A MORE EFFICIENT
SYSTEM TO GET MORE PEOPLE INTO
WELLNESS AND NOT NECESSARILY FO
CHIPPY REFERRALS THAT ARE NEVER
GOING TO HOLD UP IN COURT
ANYWAY, AND ARE JUST GOING TO
CREATE MORE ISSUES IN A LOT OF
CASES.
>> THANK YOU, COUNCILMEMBER
LEWIS. I'M GOING TO BACK UP ON
SLIDES HERE TO THE WHY A
PROTOCOL SYSTEM SLIDE. AND I'M
GOING DOWN TO THE THIRD BULLET
UNDER PROTOCOL SOFTWARE, WE'LL
HELP STANDARDIZE QUESTIONS AND
INDUCE IMPLICIT BIAS. THAT'S AN
EXCELLENT EXAMPLE OF SOMEONE WH
IS INTERFERING IN TRAFFIC, BUT
CLEARLY HAVING A BEHAVIORAL
HEALTH CRISIS. OUR IMPLICIT BIA
IN THE PAST MY HAVE BEEN JUST
WHAT YOU SAID, THAT IT'S
IMPORTANT THAT TRAFFIC FLOW,
THIS PERSON'S IMPEDING THE
MOVEMENT OF CARS, WE'RE GOING
CAN TO SEND A COP. WE'RE GOING
TO ARREST THEM, OR WE'RE GOING
TO CITE THEM AT LEAST. WITH A
PROTOCOL SYSTEM AND WITH A
CHANGE IN THE DIRECTION OF HOW
WE AS THE CITY OF SEATTLE
RESPOND TO CALLS, WE MIGHT VERY
WELL SEND A DUAL DISPATCH, A
POLICE OFFICER TO MAKE SURE THE
PERSON'S NOT IN DANGER, BUT A
MENTAL HEALTH PROFESSIONAL, OR
SOCIAL WORKER, OR CASE MANAGER
TO ACTUALLY WORK WITH THAT
PERSON, AND GET THEM THE HELP
THAT THEY NEED.
>> IS THAT SUFFICIENT
COUNCILMEMBER LEWIS?
>> YES, THANK YOU.
>> FANTASTIC. JUST A COUPLE
QUESTIONS, AS WELL, AS IT
RELATES SPECIFICALLY TO THE
PHASE ONE AND PHASE TWO. I SEE
THE SLIDES SAY THAT YOU'RE DOIN
THIS ANALYSIS OF THE 911 AUDIO
THROUGH JUNE? CAN YOU SAY
AGAIN, YOU ARE LISTENING TO THA
AUDIO FOR WHAT PURPOSE?
>> SO THE WAY IT WILL WORK WITH
PHASE ONE, AND WE'RE ACTUALLY
WORKING RIGHT NOW WITH THE I.T.
DEPARTMENT TO GET AUDIO SENT TO
CORTI.
>> THAT HAS NOT BEGUN YET. I'M
JUST TRYING TO GET REALLY DOWN
IN THE WEEDS. THAT ELEMENT HAS
NOT BEEN DONE YET.
>> IT'S NOT BEEN DONE YET. 911
AUDIO CONTAINS PERSONALLY
IDENTIFIABLE INFORMATION.
OBVIOUSLY THE NAME OF THE
CALLER. WE WANT TO MAKE SURE
THAT'S SECURE WHEN IT'S SENT TO
CORTI. CORTI'S INFORMATION WILL
BE HELD IN A GOVERNMENT CLOUD.
SO WE'LL SEND IT TO THE CORTI
INTO THE CLOUD. IT WILL TAKE TH
AUDIO SPEECH, AND REDUCE IT TO
TRANSCRIPT OF WORDS, AND CORTI
WILL LOOK FOR SPECIFIC PHRASES
OR SPECIFIC WORDS IN THAT THE
911 TRANSCRIPT TO HELP US
IDENTIFY THE REAL NATURE OF THE
CALL. AND THIS IS GOING TO TAKE
SOME -- IT'S NOT GOING TO BE
EASY, BECAUSE AS YOU RECOGNIZE,
ONE OF THE THINGS THAT A CALL
TAKER KNOWS ABOUT IS THE TONE O
A PERSON. DOES THE PERSON REALL
SOUND SCARED? I DON'T KNOW THAT
CORTI SOFTWARE CAN PICK UP ON
THE TONE, FOR EXAMPLE.
>> BUT WHAT PURPOSE DOES THIS
STEP SERVE IN THE OVERALL --
>> THE PURPOSE IS TO HELP DESIG
THE QUESTIONS THAT WILL GO INTO
THE PROTOCOLS.
>> AND WE KNOW THAT THERE ARE
OTHER CITIES THAT ARE ALREADY
DOING ALTERNATE 911 RESPONSES,
ALTERNATE TO POLICE AND FIRE AN
YOU MENTIONED BEFORE THAT THIS
SYSTEM, OR THE APPROACH THAT
WE'RE USING IS THE FIRST OF ITS
KIND. I AM HOPING THAT GIVEN
THAT THE PROTOCOLS AND WORKFLOW
WON'T BE COMPLETED UNTIL LATE
2023, I'M HOPING THAT A PILOT
THAT IS FOCUSED ON A PERSON
DOWN, AND WELLNESS CHECKS IS NO
DEPENDENT ON THIS WORK. I
SUPPORT THIS WORK GOING FORWARD
BECAUSE IT WILL HELP US MOVE
FROM WHAT IS CURRENTLY CONCEIVE
AS A PILOT, TO A BROADER SYSTEM
OF ALTERNATE 911 RESPONSE, BUT
FILE LIKE WE KEEP GETTING TOLD
THERE'S SOME ELEMENT, WHETHER
IT'S THE RND ANALYSIS, I'VE BEE
FOLLOWING THE PROTOCOL
CONTRACTING. THIS ELEMENT OF TH
PROTOCOL IMPLEMENTATION IS NEW
TO ME, AND I'M REALLY HOPING
YOU'RE GOING TO TELL ME THAT TH
IMPLEMENTATION OF A PILOT FOR A
SMALL SUBSET OF CALLS IS NOT
DEPENDENT ON THIS PHASE ONE, AN
PHASE TWO.
>> NO. THE IMPLEMENTATION OF TH
PILOT WOULD NOT BE DEPENDENT ON
THIS PARTICULAR SOFTWARE. WE
HAVE BEENK LOOKING AT
ALBUQUERQUE, HOUSTON, DENVER,
OTHER PLACES WITH RESPONSE,
BECAUSE THEY HAVE A WAY OF
ACTUALLY FERRETING OUT THESE
CALLS. THAT WILL INFORM THIS.
BUT ALSO, WE REALLY DO NEED TO
KNOW WHAT THE NATURE OF THE DUA
DISPATCH OR ALTERNATIVE RESPONS
IS, SO WHOEVER THOSE PEOPLE ARE
HELP DESIGN THE QUESTIONS. FOR
EXAMPLE, IF IT TURNS OUT THAT
WE'RE HIRING MENTAL HEALTH
RESPONDERS, PROFESSIONALS, AS
OPPOSED TO CASE WORKERS, THOSE
PEOPLE NEED TO HELP DESIGN THE
QUESTIONS SO THEY RECEIVE THE
RIGHT CALLS.
>> PERFECT. COUNCILMEMBER LEWIS
>> I WAS JUST GOING TO ADD TO
THAT POINT THAT THOSE TRIAGE
SYSTEMS IN THOSE OTHER CITIES
ARE DESIGNED FOR A CALL RESPONS
BEYOND DUAL DISPATCH. THEY'RE
FULL CIVILIAN ALTERNATIVE POLIC
INVOLVED CALLS, THAT THE SYSTEM
ARE ABLE TO DEVELOP AND
EFFECTIVELY TRIAGE THROUGH A
CONSULTATION WITH THE SERVICES
THAT WAS JUST INDICATED TO
DETERMINE THE CALL CRITERIA. I
ONLY FLAGGED THAT, AND I'M GLAD
WE HAVE THIS PRESENTATION, SO I
CAN SHARE WITH CONSTITUENTS WHO
RAISE SKEPTICISM ABOUT OUR
ABILITY TO TRIAGE, TO SEND
APPROPRIATE RESPONDERS TO
APPROPRIATE CALLS BECAUSE THIS
REALLY DOES BREAK DOWN THE
METHODOLOGY OF HOW YOU DO THAT,
HOW YOU DO THAT AFFECTIVELY, AN
HOW THESE OTHER CITIES HAVE BEE
ABLE TO DO THIS WORK. YOU KNOW,
IT'S HARD WORK, BUT IT'S
ACHIEVABLE WORK. JUST TO
APPRECIATE THIS DISCUSSION,
BECAUSE THIS ENTIRE HEARING
TODAY WILL BE A GREAT RESOURCE
FOR EXPLAINING THIS TO COMMUNIT
MEMBERS. SO THANK YOU.
>> THANK YOU.
>> YOU'RE WELCOME. AND I PUT
DUAL DISPATCH ON THIS PARTICULA
SLIDE, BECAUSE THAT WAS WHAT WA
CONTINUED, I'M SORRY, SPECIFIED
IN THE 2023 CSCC BUDGET.
>> AND JUST TO BE CLEAR, WE'RE
USING THE TERM DUAL DISPATCH,
BUT THAT DOES NOT MEAN SPD HAS
SHARED WITH US THEIR
UNDERSTANDING. DUAL DISPATCH
DOES NOT MEAN A POLICE OFFICER
IN EVERY INSTANCE WILL BE ON TH
SCENE. SOMETIMES, THEY'LL JUST
BE, THEY WOULD BE JUST SORT OF
SITUATIONALLY AWARE OF THE
DISPATCH OF THE CIVILIAN
RESPONDER, NOT ON SCENE AT ALL.
BUT JUST AWARE, SHOULD A BACKUP
CALL FOR HELP BE NEEDED, SIMILA
TO HOW DENVER IS DESIGNED, THEY
HAVE THAT CAPACITY, WE KNOW THA
I THINK IN LAST CHECK THERE
HADN'T BEEN A SINGLE NEED FOR A
POLICE OFFICER TO BE CALLED, BU
THEY ARE STILL SITUATIONALLY
AWARE, AND SOMETIMES AN OFFICER
MAY BE STATIONED NEARBY. BUT WE
ARE USING THE TERM DUAL
DISPATCH. I JUST DON'T WANT THE
PUBLIC TO BELIEVE THAT MEANS
WE'RE SENDING AN OFFICER TO THE
SCENE IN THIS MODEL. THAT IS NO
INTENDED.
>> YOU ARE CORRECT. THE ACTUAL
NATURE OF THAT DUAL DISPATCH IS
YET TO BE DETERMINED.
>> ALL RIGHT. WELL THIS HAS BEE
GREAT. THANK YOU SO MUCH.
>> THAT'S IT.
>> ARE THERE ANY OTHER COMMENTS
OR QUESTIONS FROM COLLEAGUES OR
COUNCIL CENTRAL STAFF?
COUNCILMEMBER PEDERSEN.
>> THANK YOU, CHAIR HERBOLD. I
JUST WANTED TO ECHO MY SUPPORT
FOR THE COMMENTS THAT YOU CHAIR
HERBOLD, AND COUNCILMEMBER LEWI
MADE ABOUT NEEDING TO STAND UP
FOR THE ALTERNATIVE RESPONSES
THAT WE'VE BEEN ASKING FOR, FOR
MANY MONTHS, AND I WAS JUST
WAITING TO SEE IF THIS
PRESENTATION WOULD ADD ANYTHING
TO IT. I REALLY APPRECIATE THE
DETAIL OF THIS, AND I THINK IT
GOES BACK TO THAT TERM SHEET AN
THE DUE DATES THAT WERE ON
THERE, AND THE NEED TO EXPEDITE
IMPLEMENTATION OF THAT. SO I'LL
CONTINUE TO SUPPORT YOU ALL IN
YOUR REFERENCE TO GET THAT DONE
>> THANK YOU, COUNCILMEMBER
PEDERSEN. JUST MY ONLY CLOSING
REMARKS ARE TO RECOGNIZE THAT
WHEN WE FIRST STARTED HAVING
THESE CONVERSATIONS IN 2020, TH
CONVERSATION ABOUT DEVELOPING A
911 COMMUNITY SAFETY ALTERNATIV
WAS VERY FOCUSED ON THE SAFETY
OF THOSE BEING POLICED. NOW WHA
IS STILL, FROM MY PERSPECTIVE,
AN UNMET URGENCY TO STAND UP,
911 ALTERNATIVES IS NOT JUST
ABOUT THE SAFETY OF THOSE BEING
POLICED, BUT IT'S ALSO
RECOGNITION WITH 500 OFFICERS
HAVING LEFT THE DEPARTMENT, WE
NEED TO DEVELOP THOSE
ALTERNATIVES TO SUPPORT
REMAINING OFFICERS ABILITY TO
RESPOND TO THE CALLS THAT ONLY
THEY CAN ANSWER. WE'VE GONE FRO
A SITUATION WHERE WE, WHAT WAS
PRIMARILY POLICE REFORM
ADVOCATES, MENTAL HEALTH
ADVOCATES WHO ARE CALLING FOR A
ALTERNATIVE RESPONSE, BUT NOW W
KNOW THAT THERE ARE OTHER
SEGMENTS OF OUR CITY THAT ARE
ALSO CALLING FOR THE DEVELOPMEN
OF THIS ALTERNATE RESPONSE, AND
ASKING WHY IT IS TAKING SO LONG
I WAS AT A PUBLIC SAFETY ROUND
TABLE AT THE WEST SEATTLE
CHAMBER. IT WAS A QUESTION THAT
I WAS ASKED AND THEN ASKED
AGAIN. WE SAW THAT IN A RECENT
RESPONSE TO THE MAYOR'S STATE O
THE CITY, THE SEATTLE TIMES ED
BOARD EMPHASIZED THAT THE
EXECUTION AROUND PUBLIC SAFETY
PRIORITIES INCLUDING CREATING
ALTERNATIVES TO TRADITIONAL
POLICE WAS HIGHLIGHTED AS WELL
AS THE GREATER SEATTLE CHAMBER
OF COMMERCE. THEY ALSO CALLED U
THE NEED FOR CONCRETE ACTIONS T
BE LAID OUT AND IMPLEMENTED ON
PUBLIC SAFETY ELEMENTS INCLUDIN
STAFFING ALTERNATIVES. SO WE
HAVE A BROAD SPECTRUM OF
COMMUNITY SAFETY STAKEHOLDERS I
THE CITY GOING FROM ADVOCATES
AND ACTIVISTS TO OUR BUSINESS
COMMUNITY THAT ARE ASKING THAT
THIS WORK BE PRIORITIZED, AND
REALLY APPRECIATE YOUR
LEADERSHIP, BILL, AS WELL AS
EVERYBODY AT CSCC, AND LOOK
FORWARD TO WORKING WITH
EVERYBODY IN THE MAYOR'S OFFICE
MORE ON THIS, AND THIS YEAR.
THANK YOU. ALL RIGHT. SO THAT'S
THE LAST ITEM ON THE AGENDA. I
DID WANT TO HAVE, JUST A QUICK
CLOSING NOTE ON THE FACT THAT
ACTING DIRECTOR TANYA KIM OF TH
HUMAN SERVICES DEPARTMENT WAS
RECENTLY ANNOUNCED AS THE
MAYOR'S NOMINEE FOR THE
PERMANENT POSITION OF DIRECTOR,
AND SHE WILL BE JOINING THE
COMMITTEE AGAIN ON APRIL 11th
PER THE COUNCIL'S USUAL
PRACTICE, I'LL BE DEVELOPING A
LIST OF QUESTIONS FOR DIRECTOR
KIM'S WRITTEN RESPONSE AND WILL
INVITE COMMUNITY MEMBERS TO
CONTRIBUTE YOUR OWN QUESTIONS T
THAT LIST. ACTING DIRECTOR KIM,
IF YOU'RE STILL LISTENING IN,
CONGRATULATIONS ON YOUR
NOMINATION, AND I REALLY LOOK
FORWARD TO WORKING WITH YOU ON
THE NOMINATION PROCESS. THE NEX
PUBLIC SAFETY AND HUMAN SERVICE
COMMITTEE IS SCHEDULED FOR
TUESDAY, MARCH 14, 2023. IT IS
11:20 A.M., AND IF THERE ARE NO
ADDITIONAL COMMENTS OR QUESTION
FROM MY COLLEAGUES? SEEING NONE
WE ARE ADJOURNED. THANK YOU.
>> THANK YOU.