Low Income Toilet Offer

Seattle Public Utilities is offering free water-saving toilets for income-qualified homeowners and multifamily housing providers. Toilets are the biggest water-user in most homes and multifamily buildings. Replacing old toilets with new, water-efficient fixtures will save money on your utility bills and conserve water for the Puget Sound region.

For homeowners

What's included?

  • A free toilet, installation, and recycling of your old toilet. (One toilet per household.)

Eligibility requirements

  • You must receive a Seattle Public Utilities bill.
  • You must live in the home you own.
  • Your existing toilet must have been installed before 2004.
  • You must meet the 2020 income guidelines below:
Household SizeGross Monthly Household IncomeGross Annual Household Income
1 $3,390 $40,680
2 $4,433 $53,196
3 $5,476 $65,712
4 $6,519 $78,228
5 $7,562 $90,744
6 $8,605 $103,260
7 $8,801 $105,612
8 $8,996 $107,952
9 $9,192 $110,304
10 $9,387 $112,644
Each Additional $196 $2,352

Note: Gross household income is the combined income of all the people residing in the household who are 18 years or older, before taxes are taken out. Gross income is based on 80% of the state's median income. 

Homeowner contact

Call Sound Generations at (206) 448-5751.

If you qualify, our partner, Sound Generations’ Minor Home Repair program, will schedule an appointment to check your toilets, showerheads, and faucet aerators and install water saving replacements as needed.

For multifamily low-income housing providers

What's included?

  • Free toilets, plus up to $100 installation per toilet.
  • Free replacement of old top-load clothes washers in common areas.

Eligibility requirements

  • Building must receive a Seattle Public Utilities bill.
  • Building is owned by a non-profit housing provider or is subject to rent and/or income restrictions 
  • Building has four units or more.
  • Tenant income must meet current income guidelines (see list above).
  • Existing toilets must be pre-2004 and have not previously received a Saving Water Partnership rebate.
  • Replacement toilets must be Premium toilets that flush at 1.1 gpf or less and be on the Premium Toilet List (pdf).

Take these steps

  • Mail or fax a completed application packet including the following:
    • Application (pdf)
    • Copy of your regulatory agreement that details rent and/or income restrictions and occupancy requirements.
    • Copy of your organization’s IRS determination letter confirming non-profit status.
    • Copy of IRS W9 form.
    • List of common area bathrooms and housing units in order, including unit number, household size, and number of toilets in each unit.
      • SPU – Multifamily Low Income Water Conservation Program
        PO Box 34018
        Seattle, WA 98124-4018
        Fax: (206) 684-0206
  • Wait for authorization. You should receive an authorization letter or phone call within two weeks. If you do not, please contact Melissa Levo at melissa.levo@seattle.gov or (206) 615-1282.
  • Buy and install toilets. (Reminder: Replacement toilets must be Premium 1.1 gpf (or less) models.) You can purchase toilets from a variety of retailers, including your vendor or distributor.
  • Submit project completion information which will be included in the authorization letter.

Multifamily housing contact

For more information, contact Melissa Levo at melissa.levo@seattle.gov or (206) 615-1282.

Benefits of participating

Buildings typically reduce water use by 15-30 percent. Here is a testimonial from a customer who has completed multiple projects:

Kingway Apartments

Kingway apartments

This was our sixth toilet replacement project, partnered with SPU, and we plan to do more. SPU has worked with us every step of the way, making the process as simple as possible. The cost to our organization is minimal, and the savings are immediate, significant, and long term.

Marty Gleaves, Senior Facilities Manager, Bellwether Housing