Annual Report Card

Our Annual Report Card demonstrates how we're helping keep Seattle the best place to live and work for everyone by providing essential services like:

  • Clean, safe, mountain-fresh drinking water delivered straight to your faucet
  • Safe sewage transport to water treatment facilities
  • Drainage systems that protect our streets, homes, and businesses from flooding
  • Reliable garbage pickup and nation-leading recycling and composting services

The Annual Report Card is based on our Strategic Business Plan, which we update every three years to meet changing needs and requirements. The 2018-2023 update includes important investments that protect public health and enhance the City's natural and built environments. In the table below, you'll find a list of our services and our 2019 performance.  

Read the full report card (pdf).

 

ServicesMeasure2019 Performance
Effective customer service Respond to 90% of priority drinking water, drainage, and wastewater problems within one hour. Responded to 84% of priority reports within one hour.
Mountain fresh drinking water Maintain 100% compliance with Department of Health regulations; maintain regulatory compliance and provide sufficient supply to meet customers’ water needs. Met goal.
(100% compliance)
Safe sewage transport to King County Treatment plants No more than four sewer overflows per 100 miles of pipe in the current biennium. Exceeded goal.
(1.3 sewer backups per 100 miles of pipe)
Dependable garbage, food and yard waste, and recycling pickup Provide reliable solid waste pickup with only one missed pickup for each 1,000 stops. 1.1 missed pickups per 1,000 stops
Effective recycling and composting Recycle 70% of all solid waste citywide by 2022. In progress.
(56.5% recycling rate)
Drainage that reduces flooding and pollution Remove 140 tons of pollutants from roads in 2019. Exceeded goal.
(removed 173 tons of pollutants)
Planning for the future Manage 270 million gallons of stormwater runoff using Green Stormwater Infrastructure. Managed 263 million gallons of stormwater.
Efficient illegal dumping pickup Complete requests for illegal dumping cleanup within 10 business days at least 95% of the time. Exceeded goal.
(cleanup within 10 business days 99.78% of the time)
Efficient graffiti removal Clean up graffiti on SPU property and SDOT structures within targeted times at least 90% of the time (10 business days for SDOT structures; six business days for SPU property). Exceeded goal.
(met target cleanup times 99% of the time)