Seattle Public Utilities Mami Hara, General Manager/CEO

Annual Report Card

Our Annual Report Card demonstrates how we’re helping keep Seattle the best place to live. Seattle Public Utilities provides customers with services that support your life and work including:

  • Clear, safe, good tasting, mountain-fresh drinking water available every time you turn on your faucet.
  • Safe sewage transport to water treatment centers.
  • Drainage systems that protect our streets, homes and businesses from flooding.
  • Efficient and safe garbage pickup.
  • Effective recycling and composting.

This and future report cards will take their lead from our Strategic Business Plan. The proposed plan creates a vision for the utility through 2020. Its creation was a collaborative process that included a nine-member Customer Review Panel, representative of our customer base.

In the table below you’ll find a comprehensive list of our services and our 2015 performance.

Read the full report (pdf)

Value and Accountability

Services Measure 2015 Performance
Effective customer service Respond to 90% of priority drinking water, drainage, and wastewater problems within one hour. (85% of customer issues resolved on first call.) Exceeded goal.
Responded 94% of the time in one hour.
Mountain fresh drinking water Maintain 100% compliance with Department of Health regulations. (Maintain regulatory compliance and provide sufficient supply to meet customers’ water needs.) Met goal.
Safe sewage transport to King County Treatment plants No more than four sewer back-ups per 100 miles of pipe per year.

No more than one combined sewer overflow per outfall per year.*
Met 2014 - 2015 goal.
3.8 overflows per 100 miles per year.

On track to meet goal by 2030.
Dependable solid waste pickup One missed pickup per customer in 10 years. (One per 1,000 stops.) Exceeded goal.
.3 misses per 1,000 stops.
Effective recycling and composting Increase solid waste recycling to 60% by 2015 and 70% by 2022. This data is not yet available.**
Drainage that reduces flooding and pollution No critical services (such as hospitals) are inaccessible due to flooding except during extreme storm events. Met goal.
Planning for the future Achieve water conservation, drainage, system resiliency and carbon neutrality goals. Met goal.
Efficient graffiti removal 90% removed from Utility public spaces in 6 days and roadway structures in 10 days. Exceeded goal.
96% of graffiti removed.

*Regulatory compliance is assessed over a 20-year period.

**We're striving to meet our recycling and composting goal for 2015. Metrics were not available to be included in this report but will be provided in the 2015 Recycling rate Report in late summer. That report will be posted at here.