Seattle Public Utilities Mami Hara, General Manager/CEO

Third-Tier Water Rate Appeal Process

How to appeal a third-tier water rate charge

Circumstances eligible for appeal:

  • One or more household members who require water-intensive medical treatments or convalescent care
  • More than one single-family residence served by a single water meter
  • Boarding house or multi-family living arrangements
  • Hardship circumstances that merit special consideration

Note: For any of these circumstances, you may be eligible for exemption from third-tier water rates or a recalculation of your third-tier consumption threshold.

Appeal process

  • First, a customer must receive a bill containing third-tier water charges that they wish to appeal.
  • Submit a written request explaining why the charges are being appealed, and how the request fits within the circumstances listed above as eligible for appeal.
  • Enclose a copy of the bill showing the third-tier charges being appealed, or be sure to provide complete identifying information including name, address, account number, bill date and amount of third-tier charges being appealed. Please include a daytime phone number.
  • Bill payment should be made in the usual way and not sent with the appeal. Be sure to pay all charges on the bill other than third-tier water charges.
  • The appeal information should be sent by one of the following methods:

    Mail:
    Seattle Public Utilities
    Attn: Utility Hearing Officer
    700 Fifth Avenue, Suite 2777
    PO Box 34027
    Seattle, WA 98124-4027
    Fax: (206) 684-3811
     

Customers can expect a response within 30 days. Pending a response, unpaid third-tier charges are not subject to credit action or late payment charges.

Related links

Reduce Water Use

Links to other sites

Saving Water Partnership