Seattle Public Utilities Mami Hara, General Manager/CEO

Free Toilet Programs for Income-Qualified Customers

Seattle Public Utilities is offering free water-saving toilets for income-qualified homeowners and multifamily housing providers. Toilets are the biggest water-user in most homes and multifamily buildings. Replacing old toilets with new, water-efficient fixtures will save money on your utility bills and conserve water for the Puget Sound region.

For homeowners

What's included?

  • Free toilets, installation, and recycling of your old toilets. (Up to 2 toilets per household.)

Eligibility requirements

  • You must receive a Seattle Public Utilities bill.
  • You must live in the home you own.
  • Your existing toilets must have been installed before 2004.
  • You must meet the 2017 income guidelines below:
Household size Gross monthly income Gross yearly income
1 $2,658 $31,896
2 $3,476 $41,712
3 $4,293 $51,516
4 $5,111 $61,332
5 $5,929 $71,148
6 $6,747 $80,964
7 $6,900 $82,800
8 $7,053 $84,636
9 $7,207 $86,484
10 $7,360 $88,320
Each additional $153 $1,836

Note: Gross income is based on 70% of the state’s median income.

Homeowner contact

Call Sound Generations at (206) 448-5751.

If you qualify, our partner, Sound Generations’ Minor Home Repair program, will schedule an appointment to check your toilets, showerheads, and faucet aerators and install water savings replacements as needed.

For multifamily low-income housing providers

What's included?

  • Free toilets, plus up to $100 installation per toilet.
  • Free replacement of top-load clothes washers in common areas.

Eligibility requirements

  • Building must receive a Seattle Public Utilities bill.
  • Building is owned by a non-profit or governmental housing provider and has four units or more.
  • Tenant income must meet 2016 income guidelines (see list above).
  • Existing toilets must be pre-2004 and have not previously received a Saving Water Partnership rebate.
  • Replacement toilets must be Premium toilets that flush at 1.1 gpf or less and be on the Premium Toilet List (pdf).

Take these steps

  • Mail or fax a completed application packet including the following:
    • Application (pdf)
    • Copy of your regulatory agreement that details rent and/or income restrictions and occupancy requirements.
    • Copy of your organization’s IRS determination letter confirming non-profit status.
    • Copy of IRS W9 form.
    • List of units showing tenant name, household size, annual income, and number of toilets per unit. Include any common area toilets.
      • SPU – Multifamily Low Income Water Conservation Program
        PO Box 34018
        Seattle, WA 98124-4018
        Fax: (206) 684-852
  • Wait for authorization. You should receive an authorization letter or phone call within two weeks. If you do not, please call Billie Fisher at (206) 615-1282.
  • Buy and install toilets. (Reminder: Replacement toilets must be Premium 1.1 gpf (or less) models.) You can purchase toilets from a variety of retailers, including your vendor or distributor.
  • Submit project completion information which will be included in the authorization letter.

Multifamily housing contact

For more information, contact Billie Fisher at or (206) 615-1282.

Benefits of participating

Buildings typically reduce water use by 15-30 percent. Here are two examples:

The Oleta


Capitol Hill Housing property
34 units - built in 1910
Reduced water use by 26%

“All the residents love their toilets. The program was easy from the application process to the final inspection after the toilets were installed. The outlay of funds was minimal, thanks to the free fixtures and substantial reimbursement for installation by SPU.”
Brian S., Property Manager

Wisteria View Manor


International District - Income-qualified Housing
86 units - built in 1981
Reduced water use by 34%

“The toilet replacement has been a huge success for us. Not only in water conservation, but a majority of the tenants find the taller toilet to be helpful. The City did an excellent job working with us to find the right toilet. The rear discharge is a hard one to match because the location of the flange restricted us. The impact was immediate according to our bills.”
Sam U., Maintenance & Facilities Director