For life-threatening emergencies:
For emergencies that only affect your service or neighborhood:
Call the Emergency Line:
(206) 386-1800 (24 hours, 7 days per week)
- Call for uncontrolled flooding.
- If a pipe is broken and your house is flooding inside, first shut off the water, then call:
- Turn your water off at your in-home shut-off valve.
- Can’t locate or operate your valve? Check for a water shut-off valve at the water meter box located near the street.
- Call if there isn’t a valve at the water meter or you can’t operate the valve.
- Call if a water pipe appears broken in the street or sidewalk area.
- Call if you notice a problem with your water quality, i.e., discoloration, taste, or odor issues.
- Plan ahead if you think you may need sandbags. During fall and winter, SPU notifies customers where we have sandbags for residents in flood-prone areas to pick up.
- Call if you see sewage surfacing in the street, from maintenance holes, or from any other sources.
- If you are experiencing a sewer backup:
- Stop using water.
- If the backup stops, it is likely there is an issue with the private side sewer pipe, which is the responsibility of the resident/homeowner. Investigate further or contact a private plumber for assistance.
Pollution and Spills
- Call if you notice ponding in the public right of way or are experiencing surface water flooding.
- Call to report spills. Spill response program.
- Call to report landslides and keep your distance from the slide area.
Garbage, Recycling, Food and Yard
- (206) 684-3000 (Mon – Fri, 7:30 AM – 6 PM)
- Report a missed collection