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Seattle City Light and Seattle Public Utilities updated our billing system. If you make one-time payments online, pay through your bank, or use our pay-by-phone option, check your next bill to use your new account number. Learn about the new billing system.
Your stored payment information is connected to a specific account number. Your new account number can be found on your next paper bill. You will need to re-enter your payment details the first time you make a payment using your new account number. If you would like save your payment information for your new account number, check the box next to ‘Remember my payment information' and complete your transaction.
After two billing cycles, old account numbers and any stored payment information associated with them will be removed from our payment system.
eBilling allows you to view your Seattle City Light and Seattle Public Utilities bills online and make payments using a credit / debit card, or ACH electronic debit.
Once you’ve subscribed to eBilling, you’ll no longer receive a paper bill in the mail. You’ll be notified by email each time a new bill is ready to view. You can log in with a user name and password and view your current bills and up to two years of bills and payment history.
This system is completely paperless and provides you with the convenience of electronic payments. There is no additional charge associated with using the eBill service to view and pay your bills.
Simply go to the Seattle Utilities eBilling login page and click on the ‘Sign Up’ button. You’ll need your SPU or SCL account number and corresponding mailing address ZIP code to sign up.
Create a unique user name, or use your email address; create a password; and set the answers to a few security questions.
Once you’ve signed up, you’ll be able to login, add additional utility accounts, and a payment method to your profile.
You can enroll your utility account as early as one business day after your account is activated in our billing system. If you’ve called on the phone to open your account, confirm with the customer service rep that the account is active. If you submitted your request to open your account online, by fax, or mail please allow up to two weeks for your account to be active.
Login with your user name and password, and select Enrolled Accounts from the ‘Profile’ section and click the ‘Add Utility Account’ button. You can associate an unlimited number of Seattle City Light and Seattle Public Utilities to your eBill profile.
You will need your SPU or SCL account number and corresponding mailing address ZIP code to add an account.
Yes, they can. Your spouse, partner, roommate, or tenant can create their own user name and password and view the bills for the property, make payments, and view payment history. Each Seattle City Light or Seattle Public Utilities account can be associated with three different user profiles.
When you enroll your account in eBilling, your paper bills will be stopped. If you ever want a paper bill, it's easy to print a copy from your computer. All late notices and shut-off notices will continue to be sent through the mail.
If you’re currently enrolled in eBilling and are transferring service to a new location:
If you’re moving and haven’t previously enrolled in eBilling:
If you’re not enrolled in eBilling, but want to open or close your utility account:
Login with your user name and password, and select ‘Enrolled Accounts’ from the ‘Profile’ section and click the ‘Delete’ link on the right-side of the page, for the account you want to cancel from eBilling. Everyone who has associated this account in their online profile (your roommate, spouse, partner or tenant) must delete it in order to return to paper billing.
Once eBilling is canceled, you will receive a paper bill in the mail with the next bill cycle.
Budget Billing customers can enroll in eBilling like any other customers.
If your account is on Budget Billing and you choose to pay half of your bill by the due date and the other half the next month, you can continue to do so. If you’re making your payments online, just login to your eBill account on the day you’d like to make the payment, select the account you’d like to pay and click the pay selected button. In the payment amount section, select ‘Other’ and enter the amount you want to pay.
For accounts on the Budget Billing plan enrolled in eBilling, a paper interim bill will still be mailed to you if you choose to make two payments.
There are several ways your information is kept safe. Including:
If you can’t remember your user name and/or password to login, click on the ‘Forgot your user name or password’ link on the Seattle Utilities eBilling login page. You’ll be taken to the page to recover your password. If you’ve forgotten your user name, click on the ‘Forgot your User Name’ link to the right of the ‘User Name’ field.
You can view, print or save any bill in your bill history. You can also export the individual bill details to Excel.
At this time you cannot directly download to Quicken and other money management software, but you can download in Excel and import into your money management software and download to print.
Our system has been improved to allow you to see payments made outside of the eBilling system, for example, at a walk-in payment center. These payments are now coded “OTH” (other) in our system. If your payment was made prior to 4/1/2014, details will be limited and your payment history may not include these payments.
Seattle Utilities eBilling does not have a mobile app to download. But if you navigate to our eBilling homepage from your mobile device, you should automatically be redirected to our eBilling mobile site. From there you can add a shortcut to the site on your device’s homepage.
You can pay your account online using VISA or MasterCard credit / debit card, and ACH electronic debit payments using your checking account information. There is never a charge for making a payment. There are several options for paying your bill in eBilling:
If you’re having trouble viewing your bills, making payments, or accessing or managing your eBill account, you can contact Customer Service: