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Paper Billing

Residential customers are billed every other month (bi-monthly). Paper bills can be mailed to the service address or an alternate mailing address.

If your account is in danger of being shut off

Please call a customer service agent and make your payment at (206) 684-3000, Monday - Friday  7:30 a.m. - 6:00 p.m. (no fee).

Paper bill customers can:

    • There are no additional fees for payments.
    • Use Visa and Master Card or your personal checking account and bank routing number.
    • Payments made after 5:30 p.m. on business days are usually posted to the utility account within 3 business days. Business days exclude weekends and City of Seattle holidays.
    • Secure Socket Layers (SSL) and encryption ensure your connection and information is secure.
  • Pay by phone (no fee).
    • 24 hour automated access- Enter your payment information privately (credit card only) over the phone by calling 1 (866) 350-7637.
    • Speak to a customer service agent and make your payment by calling (206) 684-3000. Monday - Friday 7:30 a.m. - 6:00 p.m.
  • Mail your payment to:
    City of Seattle
    Department of Finance
    PO Box 34016
    Seattle, WA 98124-1906

What’s the difference between paperless billing and paper billing?

Paper Billing

  • Residential customers are billed every other month (bi-monthly).
  • Paper bills can be mailed to the service address or an alternate mailing address.
  • Receive paper newsletters from the Utilities.
  • You can pay by mail, in person, make a one-time payment online or use the automated payment line: 1 (866) 350-7637.

Paperless Billing

Reduce your paper consumption - sign up for paperless billing. You’ll need your utility account and zip code.

Paperless customers have the most options!

  • Residential customers are billed every other month (bi-monthly).
  • Enroll in both Seattle Public Utilities and Seattle City Light on the same page.
  • Pay with your Visa, Master Card or checking account.
  • Schedule a single payment or create automatic recurring payments.
  • Store your payment method securely and save time.
  • Continue using the City’s recurring payment plan (ACH) if you are already enrolled. (Be careful not to add a payment rule within Paperless Billing unless you cancel the City program first!)
  • Receive email notifications and confirmations for bills and payments.
  • Receive paperless newsletters from the Utilities.
  • Store and view bills.
  • View payment history.
  • View online payment status and method of payment.
  • Enroll up to two people per paperless billing account.
  • You can pay by mail, in person, make a one-time payment online or use the automated payment line: 1 (866) 350-7637.