New Customer Requirements
- Previously had utility service with the City and know that account number:
It will be easiest for you to login to establish new service with your previous account number.
- Never had utility service with the City:
Our online application allows you to verify your identity by answering a few questions based on consumer data. This verification IS NOT a request for credit and will not impact your credit score in any way. It simply allows us to confirm your identity.
Sometimes the online system cannot verify your identity. If online verification fails, we won’t be able to open a new account for you by phone either. You need to come to one of our walk-in payment locations to show approved, government-issued photo identification to open your account. These safeguards are put in place to reduce the risk of identity theft and comply with the Federal Fair and Accurate Credit Transactions Act (FACT Act).
Owners and tenants may establish electric accounts (Seattle City Light) in their names. If tenants cannot provide photo identification, a notarized application (pdf) or landlord affidavit is acceptable.
Owners, but not tenants, may establish residential water/sewer/garbage accounts (Seattle Public Utilities). If owners cannot provide photo identification, a notarized ID verification (pdf) is acceptable.
Please read the FAQs for more information about this restriction or call (206) 684-3000, Monday-Friday 7:30 a.m. to 6 p.m.