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Seattle Public Utilities has four levels in its dispute resolution process. Read more about our dispute policy (pdf).
When initiating a dispute, please ensure that you answer these three questions:
You can dispute a bill by contacting us by any of these methods:
If you are dissatisfied with the response to your initial inquiry, you may request to have your dispute escalated. Please ask for a Supervisor.
Exception: If you are disputing a bill reflecting exceptionally high water usage please review SPU’s Leak Adjustment Director’s Rule (pdf) and visit our website for tips on how to repair any onsite property leaks.
If you are contesting the findings from Step 2, a managerial review will be completed.
Exception: High water consumption disputes should be directed to an Account Management Officer by calling (206) 684-5800.
If Steps 1, 2, and 3 have been completed and you still remain dissatisfied, as the last step in the dispute resolution process, you may submit a written appeal to SPU’s Hearing Office. Appeal letters must include the following: