Seattle Public Utilities Mami Hara, General Manager/CEO

Help & FAQ

Customer Service - phone number 206-684-3000
Emergency

EMERGENCIES

For life-threatening emergencies,
call 911

For service emergencies and to report flooding, sewer backups, hydrant breaks, or chemical spills, call 24 hours 7 days per week: (206) 386-1800

Electrical outage hotline:
(206) 681-7400

Rates

RATES

SPU rate studies are sent to the Mayor for revisions. The Mayor's proposed rate study is then submitted to City Council which legislates the final rates.

CONTACT US

  • Residential Customer Service
    Monday - Friday
    7:30 a.m. – 6:00 p.m.
    (206) 684-3000
  • Business Customer Service
    Monday - Friday
    7:30 a.m. – 5:00 p.m.
    206) 684-5800 | Email

MAIL MY BILL

Both utility bills go to:

  • City of Seattle
    PO Box 35177
    Seattle, WA 98124-5177

Automated Calls
Information about Seattle Public Utilities’ use of automated phone calls.