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Help & FAQ

Emergency

EMERGENCIES

For life-threatening emergencies,
call 911

For service emergencies and to report flooding, sewer backups, hydrant breaks, or chemical spills, call 24 hours 7 days per week: (206) 386-1800

Electrical outage hotline:
(206) 681-7400

Rates

RATES

SPU rate studies are sent to the Mayor for revisions. The Mayor's proposed rate study is then submitted to City Council which legislates the final rates.

CONTACT US

City of Seattle Phone Directory

General Question

Billing/Account Question

Residential Customer Service
Monday - Friday
7:30 a.m. – 6:00 p.m.
(206) 684-3000

Business Customer Service
Monday - Friday
7:30 a.m. – 5:00 p.m.
(206) 684-5800 | Email

TTY Only (Hearing and Speech Impaired)(206) 233-7241

Out of Area – (800) 862-1181

Walk-in Payment Center Locations

City Light Information

MAIL MY BILL

Both utility bills go to:

  • City of Seattle Treasury
    PO Box 34016
    Seattle, WA 98124-1906

Automated Calls
Information about Seattle Public Utilities’ use of automated phone calls.