Help & FAQ

EMERGENCIES

For emergencies, call 911

Report flooding, sewer backups, hydrant breaks, or chemical spills, open 24/7:
(206) 386-1800

Electrical outage hotline:
(206) 681-7400

REPORT

• Plugged storm drain
• Pollution
• Illegal dumping
• Graffiti

BILLING QUESTIONS

• Final shut-off notice
• I need help paying my bill
• Paperless billing (eBilling)
• What are the parts of my bill?
• My bill seems too high
• Understanding your drainage bill

RATES

SPU rate studies are sent to the Mayor for revisions. The Mayor's proposed rate study is then submitted to City Council which legislates the final rates.

• Solid waste rates
• Sewer rates
• Drinking water rates
• Drainage rates

WATER

• Taste, odor and color problems
• Find and fix leaks
• New/upgrade water service checklist
• Locate, read and test my meter
• Access for meter readers
• Downsizing my meter
• Street restoration for new water installation

RECYCLING, GARBAGE, FOOD & YARD

• Look up how to get rid of items
• Solid waste information for developers
• What’s my collection day?
• Report a missed collection
• Change my cart size
• Replace a damaged or missing cart
• Print collection calendar

WHAT SHOULD I DO WITH:

• Extra garbage or bulky items
• Special or hazardous waste
• Building material salvage and recycling
• How do I choose a dumpster?

DUMP/TRANSFER STATION

• Dump info - hours, locations, rates, more

DRAINAGE & SEWER

• Pollution control
• My side sewer
• Drainage and sewer inspections

EDUCATIONAL MATERIALS

• Cedar River Watershed Education Center
• Cedar River Watershed School Programs
• Recycling and food/yard flyers
• Videos
• Fats, oils and grease
• Recycling, food/yard flyers for tenants

CONTACT US

City of Seattle Phone Directory

General Questions

Billing Question

Residential Customer Service
Monday - Friday
7:30 a.m. – 6:00 p.m.
(206) 684-3000

Business Customer Service
Monday - Friday
7:30 a.m. – 5:00 p.m.
(206) 684-5800 | Email

TTY Only (Hearing and Speech Impaired)(206) 233-7241

Out of Area – (800) 862-1181

Walk-in Payment Center Locations

City Light Information

MAIL MY BILL

Both utility bills go to:

• City of Seattle Treasury
  PO Box 34016
  Seattle, WA 98124-1906

Automated Calls
Information about Seattle Public Utilities’ use of automated phone calls.