Seattle Public Utilities Mami Hara, General Manager/CEO

Strategic Business Plan


Mami Hara,
General Manager/CEO

Strategic Business Plan Update—2018-2023

The SBP Update includes important investments that protect public health, support the dedicated staff who provide essential utility services, and enhance the city’s natural and built environments.


Community-Centered, Essential Utility Services

The Strategic Business Plan (SBP) was put in place in 2015 to help Seattle Public Utilities (SPU) better meet the needs of all customers and communities. It supports our core work of providing high-quality utility services and protecting public health and the environment.

It’s also designed to create predictable rates and help customers see how their utility dollars sustain and improve their quality of life. You can review the most recent SBP quarterly update.

We update the SBP every three years. The 2018-2023 Strategic Business Plan Update allows us to adjust our work to meet changing needs and requirements. It also allows us to identify efficiencies and make investments.

SPU created the Update with input from customers, employees, elected officials, and an independent Customer Review Panel.


Seattle Public Utilities (SPU) and the Seattle City Council are asking for more public input into the SBP update and proposed rates for 2018–2023. (Proposed average annual rate increase for drinking water, garbage and recycling, and drainage and wastewater services is 5.5%.)

Public comment is welcome during upcoming City Council’s Civil Rights, Utilities, Economic Development & Arts Committee (CRUEDA) hearings. These hearings will take place at Seattle City Hall on the following dates:
Tuesday, September 12, 9:30am

Can't make it to a hearing? We encourage you to share your thoughts with CRUEDA Committee Chair Lisa Herbold:
(206) 684-8803

Find more information about SPU’s business plan update, proposed rates, and upcoming hearings on the CRUEDA web page.