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What is Service Equity?
Service equity means that we provide inclusive and equitable service to all customers. We recognize our systems carry important and documented inequities based on race, income, and gender (among others).
We are intentional in how we work to create service equity. Our goal is to ensure all customers have equitable opportunities, access, and results.
To do this, SPU is aware that some individuals or communities may need different levels of support to gain equitable treatment.