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To better serve our customers, Seattle Public Utilities will periodically use automated phone calls to contact you. Customers can expect the calls to be infrequent and only during times where there is a need to communicate critical information that may impact the health and safety of your community. Examples of when you can expect to receive calls include:
Residential and commercial customers with late bills will also receive automated calls as courtesy reminders for the following reasons:
The most important point to remember about the calls is that they are automated and no personal account information is exchanged or requested. Never provide personal information to anyone calling your residence that you do not know.