Seattle Public Utilities Ray Hoffman, Director

Annual Report Card

Our Annual Report Card demonstrates how we’re helping keep Seattle the best place to live. Seattle Public Utilities provides customers with services that support your life and work including:

  • Clear, safe, good tasting, mountain-fresh drinking water available every time you turn on your faucet.
  • Safe sewage transport to water treatment centers.
  • Drainage systems that protect our streets, homes and businesses from flooding.
  • Efficient and safe garbage pickup.
  • Effective recycling and composting.

This and future report cards will take their lead from our Strategic Business Plan. The proposed plan creates a vision for the utility through 2020. Its creation was a collaborative process that included a nine-member Customer Review Panel, representative of our customer base.

In the table below you’ll find a comprehensive list of our services and our 2013 performance.

Read the full report (pdf)

Value and Accountability

ServicesMeasure2013 Performance
Effective customer serviceRespond to 90% of priority drinking water, drainage, and wastewater problems within one hour. (85% of customer issues resolved on first call.)Exceeded goal
Water: 95%
Drainage: 98%
Mountain fresh drinking waterMaintain 100% compliance with Department of Health regulations. (Maintain regulatory compliance and provide sufficient supply to meet customers’ water needs.)Met goal
Safe sewage transport to King County Treatment plantsNo more than four sewer back-ups per 100 miles of pipe and limit stormwater overflows to one per outfall.Exceeded goal
2.5 overflows per 100 miles
Dependable solid waste pickupOne missed pickup per customer in 10 years. (One per 1,000 stops.)Exceeded goal
.2 misses per 1,000 stops
Effective recycling and compostingIncrease solid waste recycling to 60% by 2015 and 70% by 2022.On track
Drainage that reduces flooding and pollutionNo critical services (such as hospitals) are inaccessible due to flooding except during extreme storm events.Met goal
Planning for the futureAchieve water conservation, drainage, system resiliency and carbon neutrality goals.Met goal
Efficient graffiti removal90% removed from Utility public spaces in 6 days and roadway structures in 10 days.Exceeded goal
96% of graffiti removed