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Free Internet Access for Organizations

Access for All: high-speed cable broadband program

The City of Seattle offers free high-speed internet connections and services to eligible non-profit organizations located in Seattle. We are able to do this through partnership and franchise agreements with Comcast, Astound (powered by Wave), and Lumen. These free internet connections are provided as part of our effort to ensure that residents have access to essential services and the information technology skills necessary for employment, lifelong learning, civic engagement and cultural participation.

To be eligible you must be:

  • a non-profit organization;
  • providing technology and/or digital literacy services to underserved, low income, or vulnerable populations;  
  • located in the city of Seattle; and
  • in a location that is serviceable by Comcast or Wave.

The following are not eligible for this service:

  • Individual businesses, religious organizations, political groups, and universities;
  • Hospitals (note: community health clinics are eligible); or
  • Private schools, unless
    • at least 75% of the student body are free or reduced school lunch eligible; or
    • the school is willing to provide at least 10 hours per week of advertised public access.

The City reserves the right of final eligibility determination based on our priorities for service delivery and the need to ration a limited number of free connections. We also reserve the right to modify these guidelines.

Here is how to apply for service if you meet the above requirement:

  • Complete and submit your applicationby email to cable_support@seattle.gov.
  • You'll be notified by the cable company when they'll be installing your internet connection.
  • Installation is normally within 60 days. However, sometimes the cable company needs to do a site survey before installation can be scheduled, or there can be construction-related problems that delay the installation timeline.
  • Click here for the application.

If you have questions about this program, please email cable_support@seattle.gov or contact us by phone at (206) 684-8498.

Information Technology

Jim Loter, Interim Chief Technology Officer
Address: 700 5th Ave, Suite 2700, Seattle, WA, 98104
Mailing Address: PO Box 94709, Seattle, WA, 98124-4709
Phone: (206) 684-0600
Phone Alt: Cable TV & Internet Discount Information: (206) 684-8498
SeattleIT@seattle.gov

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