Payment Centers
Click below for various locations where you can pay your cable bill or drop-off/ exchange equipment with your cable provider.
Payments Only (no equipment):
Bill Payments
In-person bill payments can be made at many locations across Seattle. This includes at many QFC, Safeway, Walgreens, and Fred Meyer stores.
To find a bill payment location near you call CenturyLink at (866) 449-1980 during normal business hours of 8:00 am - 6:00 pm Monday - Friday, and 9:00 am - 5:00 pm Saturdays.
You can also look-up locations at https://www.centurylink.com/home/help/account/pay-bill/pay-in-person.html
Equipment Returns
All customer equipment returns are handled by mail. CenturyLink will provide a prepaid return label for you to return cable television equipment by U.S. mail, or similar service, at no cost to you.
Call CenturyLink at (866) 449-1980 to request a return label.
Payments and Equipment Drop/Exchanges
Xfinity Store
401 NE Northgate Way, #400
Seattle WA 98125
(Inside Northgate Mall, on the Southeast side, Entrance F)
Hours: Mondays - Saturday 10:00 am - 9:00 pm
Sundays 11:00 am - 7:00 pm
Xfinity Store
2202 Westlake Ave, Suite 116
Seattle, WA 98121
(Above Whole Foods)
Hours: Mondays - Saturday 9:00 am - 7:00 pm
Sundays 11:00 am - 6:00 pm
Note: Effective Sept 17, 2018 Comcast has permanently closed the Seattle Customer Service Center on 2645 Stone Ave North. Customers can now use the Northgate Xfinity Store.
Payments and Equipment Drop/Exchanges
Wave Retail Store
4766 1st Ave S
Seattle, WA 98134
Monday - Saturday: 9:00 a.m. to 6:00 p.m.
* Please note that the old Rainier Ave S. location is closed.
If you have any issues with the customer service center relocation, please let the City's Office of Cable Communications know and submit your input here: Comment, Question or Complaint?
Mail Wave payments to:
Wave Broadband
P.O. Box 35164
Seattle, WA 98124-5164