Payment Centers

Payments Only (no equipment):

Bill Payments

In-person bill payments can be made at many locations across Seattle. This includes at many QFC, Safeway, Walgreens, and Fred Meyer stores.

To find a bill payment location near you call CenturyLink at (866) 449-1980 during normal business hours of 8:00 am - 6:00 pm Monday - Friday, and 9:00 am - 5:00 pm Saturdays.

You can also look-up locations at https://www.centurylink.com/home/help/account/pay-bill/pay-in-person.html

Equipment Returns

All customer equipment returns are handled by mail. CenturyLink will provide a prepaid return label for you to return cable television equipment by U.S. mail, or similar service, at no cost to you.

Call CenturyLink at (866) 449-1980 to request a return label.

Payments and Equipment Drop/Exchanges

Xfinity Store
401 NE Northgate Way, #400
Seattle WA 98125
(Inside Northgate Mall, on the Southeast side, Entrance F)

Hours: Mondays - Saturday 10:00 am - 9:00 pm
Sundays 11:00 am - 7:00 pm

Xfinity Store
2202 Westlake Ave, Suite 116
Seattle, WA 98121
(Above Whole Foods)

Hours: Mondays - Saturday 9:00 am - 7:00 pm
Sundays 11:00 am - 6:00 pm

Note: Effective Sept 17, 2018 Comcast has permanently closed the Seattle Customer Service Center on 2645 Stone Ave North. Customers can now use the Northgate Xfinity Store.

Payments and Equipment Drop/Exchanges

*Please Note: On November 20, 2019, Wave's Seattle customer service center location will be relocating to:

New Wave Retail Store
4766 1st Ave S
Seattle, WA 98134

*The Rainier Ave S. location below will close permanently on November 19th, 2019 at 7 pm.

Closing Wave Retail Store
502 Rainier Ave S #101
Seattle, WA 98144

If you have any issues with the customer service center relocation, please let the City's Office of Cable Communications know and submit your input here: Comment, Question or Complaint?

Mail payment to:
Wave Broadband
P.O. Box 35164
Seattle, WA 98124-5164