Cable Service

Seattle IT regulates cable television providers offering service in Seattle and responds to consumer questions and issues. The City has issued non-exclusive cable television franchises with Comcast, Wave, and CenturyLink.

Cable Franchises

To offer cable television service in Seattle, providers must obtain a cable television franchise from the City of Seattle in accordance with Seattle Municipal Code Chapter 21.60. Last revised in 2015, the Code requires cable providers to meet certain technical, customer service, and privacy standards. The City's franchises allow cable providers to offer service city-wide.

Comcast

Comcast is the City's largest cable operator serving approximately 130,000 Seattle subscribers with cable television, telephony and high-speed internet service. Comcast service is available in most of Seattle except for the Central District. To contact Comcast customer service call toll free (800) 266-2278 (800-COMCAST).

Wave Broadband

Wave serves approximately 7,000 Seattle cable subscribers with cable television and internet service and is the primary cable provider in the Central District. Wave also serves the Central Business District and parts of Beacon Hill, Capitol Hill, and Queen Anne. To contact Wave's customer service call toll free (866) 928-3123.

CenturyLink

CenturyLink serves approximately 9,000 Seattle cable subscribers with cable television. CenturyLink is the City's newest cable provider, and started offering service in August 2015. CenturyLink service is available to more than 160,000 households in 14 Seattle neighborhoods. Residents can check for service availability at www.centurylink.com. To contact CenturyLink customer service call toll free (800) 244-1111.

City of Seattle MDU Project

The Office of Cable Communications recently completed a review and analysis of the state of internet services provided to Seattle's Multi-dwelling Unit buildings (MDUs) - apartments and condominiums. Results of analyses conducted as part of the City's review are now available.