Past Indicators

2000, 2004 and 2009 - Seattle technology use has come a long way

Prior to this current 2013 update, the last residential survey was conducted in 2009. This research is conducted approximately every four years in addition to other digital inclusion/ broadband adoption research the City does.

Our last 2009 survey found in short that:

  1. Seattle is very connected and residents are calling for more speed;
  2. There are still significant gaps in access and use for some populations;
  3. Greater technology adoption would occur with increased training and awareness, low-cost options available for high speed Internet, help purchasing computers, and assistance in maintaining them safely and securely;
  4. There are opportunities for greater use of social networking, mobile applications and online city services.

Surveys were conducted in 2000, 2004 and 2009 and are based on our "Information Technology Indicators for a Healthy Community." For the 2009 survey, the city commissioned a random telephone survey of 1064 households and, for the first time, the survey was also conducted in Spanish and nine targeted focus groups were held to get input from immigrant/refugee groups and African Americans. Cell phone only households were not included in the telephone survey, but focus groups collected some data from cell only users. We believe this is the most comprehensive research of an urban community's use of information technology ever conducted.

To view or download 2009 Information Technology Access and Adoption in Seattle Report click here. (pdf - 990 KB - 25 pages)

Also available:


Past reports and background documents