About the Indicators Project

What does a technology healthy community look like?

Background on the Seattle Information Technology Indicators Project

In 2000, the City of Seattle asked a wide range of community, education and business stakeholders what a technology healthy community would like. From this, we identified a set of goals for a technologically healthy community and then developed a set of measures (indicators) to reflect those goals. We then conducted the research to provide data for the indicators in 2000, in 2004, and 2009. These indicators serve as signposts to measure the state of information technology as it impacts the social, economic, community and cultural health of Seattle as well as levels of civic participation and use of e-government. These measures, tracked over time, help the City improve customer services and ensure digital inclusion. They also assist a wide range of stakeholders concerned with community and economic development, education, human services, access to government services, civic participation, and equality in opportunity. The Information Technology Indicators Project is one of a number of Community Technology projects developed by the City of Seattle Department of Information Technology and the City's Citizens Telecommunications and Technology Advisory Board (CTTAB).

Since 2000, the City's Information Technology Indicators project has been collecting extensive and statistically valid data on residential use of cable tv, broadband adoption and uses (including health, work, education, finance and civic engagement), barriers to broadband adoption, and customer service needs.

Prior to this current 2013 update, the last residential survey was conducted in 2009. This research is conducted approximately every four years in addition to other digital inclusion/broadband adoption research the City does.