Information Technology Indicators Residential Survey

The City of Seattle Community Technology Program conducted its second residential technology survey in 2004. This thousand household survey provides new data on technology access and literacy, the digital divide and use of technology for community and economic development, neighborhoods, human services, civic participation and electronic government services. The survey and analysis, conducted by Applied Inference and Pacific Market Research, considers trends since our initial survey in 2000. The 2004 survey also focused on residents' cable television use and needs, providing data for cable refranchising.

Executive Summary | PDF format | HTML format

Title Page, Table of Contents and Acknowledgements

Part 1, Section 1
Background and Methods
Background
Methods
   Weights
   Limitations

Part 1, Section 2
Findings
   Technology check list
      Home computer access
      Home Internet access
      Speed of home Internet access
      Cell phone in family
      Cable service
   Home technology compared with 2000
   Respondents without home computer or Internet access

Part 2, Section 1
Cable service
   Specific services received
   Opinions about cable services
      What residents want

Part 2, Section 2
Cable Service
   City Cable Office
   SCAN
   Seattle Channel

Part 3
Computer and Internet
   Access locations
   Non-computer users
   Who are current computer users and patterns of changes

Part 4
Computer Literacy

Part 5
   Hours using a computer per week
   How computer are used
   Human relationship to technology
   ISP service and cost

Part 6
   Attitudes about computer and Internet access
   Community involvement
   Civic Participation
   Business and Economic Development

Conclusions and Next Research Step

Appendix: Residential Survey 2004

2004 Residential Technology Survey, Results and Analysis (full document, 1 MB, PDF format)

If you would like a hard copy of these documents, please contact us:

David Keyes
City of Seattle Community Technology Program
communitytechnology@seattle.gov
(206) 386-9759

The Information Technology Indicators Project is part of the City of Seattle Department of Information Technology Community Technology Program in cooperation with the volunteer Citizens Telecommunications and Technology Advisory Board (CTTAB).

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