CATEGORY E – CIVIC PARTICIPATION

Publication and delivery of government services and communications are increasingly delivered via the Internet. It is important to consider how this influences citizens access to public officials and civic participation.

a) Information Technology as a Means for Civic Participation
How is IT affecting residents’ ability to influence government
decisions?

INDICATOR

A graph showing the ways that residents last contacted an elected official (data from the Citywide Residential Survey)

A graph showing the results of a survey of residents and elected officials asking how effective the Internet is as a means of engaging in civic dialogue about issues.

b) Information Technology as a Means of Accessing
Government Services
Are residents currently using IT as a way to access government
services? Would they use IT to access other government services
that are not yet available?

INDICATOR

A graph showing the percentage of people who have accessed government information or used a government service online, as well as the percentage of people who would if available.

The number of people who have paid a city parking ticket online.

The Information Technology Indicators Project is part of the City of Seattle Department of Information Technology Community Technology Program in cooperation with the volunteer Citizens Telecommunications and Technology Advisory Board (CTTAB).

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