c) Technology Usage in Small Business

How are small businesses using technology?
What are the barriers to effective usage?

INDICATORS

A graph, based on survey, showing the percentage of small businesses that are using information technology for the following types of functions:

Personnel

Finance

Inventory

Customer Information

Communication

Work Management

A graph, based on survey, showing the percentage of small businesses with a web site that is being used for the following functions:

Product Marketing

Sales

Customer Communications

Procurement

A graph showing the barriers to technology and web site usage based on a survey of small businesses.

The Information Technology Indicators Project is part of the City of Seattle Department of Information Technology Community Technology Program in cooperation with the volunteer Citizens Telecommunications and Technology Advisory Board (CTTAB).

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