Broadband & IT Access and Adoption:

The Seattle Information Technology Indicators Project

The City of Seattle is in the process of collecting new data about residents' use of communications technology, barriers and needs through an online survey, random telephone survey and focus groups with diverse communities. The results will be published this fall.

Over 2,900 residents stepped up to complete our residential technology survey! There were 803 people who completed the random phone survey and 2,128 people took the online survey. Thanks for taking the time and caring about the future of technology and how we can communicate effectively in our city and community.

If you'd like to receive a note when the results come out, email us at .

Since 2000, the City's Information Technology Indicators project has been collecting extensive and statistically valid data on residential use of cable tv, broadband adoption and uses (including health, work, education, finance and civic engagement), barriers to broadband adoption, and customer service needs. This project is managed by our Community Technology Program with technical advice from our Citizens Telecommunications and Technology Advisory Board (CTTAB).

Prior to this current 2013 update, the last residential survey was conducted in 2009. This research is conducted approximately every four years in addition to other digital inclusion/ broadband adoption research the City does.

Our last 2009 survey found in short that:

  1. Seattle is very connected and residents are calling for more speed;
  2. There are still significant gaps in access and use for some populations;
  3. Greater technology adoption would occur with increased training and awareness, low-cost options available for high speed Internet, help purchasing computers, and assistance in maintaining them safely and securely;
  4. There are opportunities for greater use of social networking, mobile applications and online city services.

Surveys were conducted in 2000, 2004 and 2009 and are based on our "Information Technology Indicators for a Healthy Community." For the 2009 survey, the city commissioned a random telephone survey of 1,064 households and, for the first time, the survey was also conducted in Spanish and nine targeted focus groups were held to get input from immigrant/refugee groups and African Americans. Cell phone only households were not included in the telephone survey, but focus groups collected some data from cell only users. We believe this is the most comprehensive research of an urban community's use of information technology ever conducted.

To view or download 2009 Information Technology Access and Adoption in Seattle Report click here. (pdf - 990 KB - 25 pages)