Seattle Pedestrian Advisory Board
February 12, 2003
Mr. Bob Carroll
Dear Mr. Carroll:
The Seattle Pedestrian Advisory Board (SPAB) would like to thank you for attending our December 11th meeting and updating us on King County Metro Bus Service's policies and procedures regarding hydraulic lifts for wheelchair passengers. We were only sorry to have had such a short amount of time to hear the valuable information you brought forth.
The common policy with Metro buses is that persons using wheelchairs are the last to board as well as exit. It has been brought to the board's attention that on occasion, when buses have been full, wheelchair passengers have been forced to wait for the next bus. This can mean a wait up to an hour, depending on the day of the week. It is our suggestion that when a stop contains a large number of passengers, including one in a wheelchair, the driver should allow the wheelchair to board first, allowing enough space for that entry. We are not asking that these passengers board first at all times; only if it appears they may be left behind or may have difficulty boarding due to crowded conditions.
The following are recommendations our board proposes for significant improvements for Metro passengers using wheelchairs:
As you brought to our attention, only .2% of Metro's customers are wheelchair lift users. However, with the excellent service King County Metro Bus Service provides for our city, we are certain you would insist these passengers, at all times, receive the same. Thank you again for your support and cooperation.