Job Class Specification for:
VOLUNTEER PROGRAMS COORDINATOR
Class Specification Schematic Number: 3255004
Positions in this class, under general supervision, coordinate the volunteer program
activities of a City department or program. Duties include recruiting and selecting
volunteers for the program and performing administrative duties in support of the program.
Distinguishing Characteristics of the Class:
This is a stand alone class in the Human Services Program Support group. The employees
in this class perform administrative and professional duties in support of the program,
and oversee the performance of volunteers. May have supervisory responsibility for
volunteers assigned to their area. The work requires knowledge of volunteer program
administration and the ability to assess volunteer's interests, abilities, and limitations
to match the volunteer with the appropriate program and assignment. The work requires
interpersonal and communication skills in order to recruit and counsel volunteers. The
work is performed within established guidelines and procedures and general instructions
are given for special assignments. Judgment is required to deal with specific project and
day-to-day problems. Most problems are resolved by the employee, but difficult personnel
problems are discussed with the supervisor. Routine work products are seldom reviewed,
only special assignments are reviewed.
Contact with volunteers is for the purpose of providing information on the volunteer
programs, determining their interests and resolving problems. Contact with other
Department staff is for the purpose of coordinating work activities and resolving
personnel problems. Contact with outside agencies and the public is for the purpose of
providing information on the program, recruiting volunteers and establishing support for
volunteer programs and projects.
Examples of Work:
- Recruits, interviews and screens volunteers and matches applicants with program and
staff needs. Supervises volunteers, assigns and evaluates work.
- Develops and implements volunteer program work plans, goals, and objectives.
- Ensures that all necessary registration and application forms are completed by
- Coordinates, conducts and facilitates training for volunteers. Prepares orientation
packets for volunteers and conducts orientation.
- Ensures that all industrial accident forms are completed for volunteers and routed to
- Evaluates volunteer programs and conducts needs assessment. Prepares and distributes
questionnaires; compiles data; prepares report on Volunteer Program and recommends changes
to improve program.
- Maintains volunteer information to include: volunteer personnel files, evaluations,
hours donated, and program assignments. Monitors the use and placement of volunteers.
- Prepares and distributes newsletters and brochures and public service announcements and
speaks at community meetings and before other interested groups about the Volunteer
- Resolves operational problems such as scheduling, reassignments and personnel conflicts.
- Ensures that volunteers comply with rules and regulations of the assigned office or
- Develops a recognition plan for volunteers; coordinates recognition events.
- Develops a recruitment plan for volunteers to include identifying job duties,
establishing a recruitment committee, identifying target groups and establishing a
timetable for recruitment activities.
- Performs other related duties of a comparable level/type as assigned.
Work Environment/Physical Demands:
Work is performed in a normal City work/office environment and field locations.
Requires two years of college coursework in personnel, recreation, social services,
public administration, or related discipline and two years of experience in personnel,
social service or recreation program to include six months in coordinating a volunteer
program (or a combination of training and/or experience which provides an equivalent
background required to perform the work of the class).
Licensing and Other Requirements:
Current Washington State driver's license or evidence of equivalent mobility.
This description was prepared to indicate the kinds of activities and levels of work
difficulty required of positions in this class. It is not intended as a complete list of
specific duties and responsibilities.
Class adopted January 2, 1991.
Date posted 4/30/1999
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