Classification Specifications


Job Class Specification for:
TOUR GUIDE SUPERVISOR

Class Specification Schematic Number: 9204007


Class Summary:

Positions in this first-level supervisor class, under general supervision, coordinate and supervise the guided tour functions of City Light's hydroelectric plants and related facilities.

Distinguishing Characteristics of the Class:

This is the second of a two-level series within the Tour Guide group. The position is responsible for overseeing on-site Skagit Tour operations and personnel. This class differs from the Tour Guides in that positions in this class supervise Tour Guides during a four month summer tour season, and maintain ticket revenue accounts. Work is performed in a location remote from supervisor. A working knowledge of Tour Guide responsibilities is required in order to oversee Tour Guide operations. Knowledge of supervisory techniques is required to train and supervise the work of subordinate personnel. Procedures for performing the work have been established, and the position selects the most appropriate guideline from written manuals covering Tour Guide operations and supervision. Primary contacts are with subordinate Tour Guides, employees of other departments, staff from other divisions of City Light, representatives of local businesses, and the general public for the purpose of coordinating the work and exchanging information.

Examples of Work:

  • Plans, coordinates and supervises the work of Tour Guides who conduct tours of a hydroelectric facility; schedules Tour Guide assignments and duties.
  • Oversees daily accounting of ticket revenues and provides daily change fund.
  • Deposits cash receipts from ticket sales; prepares weekly and monthly accounting and payroll records.
  • Assists Tour Manager during Tour Guide training, hiring and interviewing; provides guidance, input, instruction, and assistance to Tour Guides.
  • Coordinates activities with Department Managers and the National Park Service.
  • Confers with ticket desk about reservations, changes, and special visitor requirements.
  • Resolves problems with tours, visitors, and staff as needed.
  • Writes activity reports for the Tour Manager.
  • Orders cleaning supplies from warehouse.
  • Performs other related duties of a comparable level/type as assigned.

Work Environment/Physical Demands:

The work occasionally requires work outdoors in bad weather, and an awareness of safety procedures in guiding tourists through trails, incline lifts, or on boats; however, most work is performed in a normal office environment. Required to work nights, weekends and/or holidays.

Minimum Qualifications:

One year experience as a Tour Guide.

Substitution
Other related experience will be evaluated on an individual basis for comparability.

Licensing and Other Requirements:

Valid driver's license. Current Red Cross Multimedia First Aid Card. Current CPR card from a recognized trainer. Employees are required to live in City-owned facilities in Diablo, Washington.

Comments:

This description was prepared to indicate the kinds of activities and levels of work difficulty required of positions in this class. It is not intended as a complete list of specific duties and responsibilities.

Class History:

Class adopted January 2, 1991.


Date posted 9/23/1999

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Page: http://www.seattle.gov/personnel/resources/specifications.asp
Printed: 8/1/2014 12:53AM