Print this Page  
City of Seattle
Gregory J. Nickels (former Mayor)

SUBJECT: Mayor Renames Citizens Service Bureau 'Customer' Service Bureau

6/13/2007  2:05:00 AM

Mayor Renames Citizens Service Bureau 'Customer' Service Bureau

New name reflects renewed emphasis on providing first-rate customer service

SEATTLE - Mayor Greg Nickels announced today that the Citizens Service Bureau will now be called the "Customer Service Bureau" (CSB) to reflect the city’s renewed emphasis on providing first-rate customer service.

"Customer service is what we're all about, whether you’re calling for help resolving a complaint or just need information," Nickels said. "Navigating the city bureaucracy can be daunting but the Customer Service Bureau staff is there to make it as easy as possible. The name change also sends the message you don’t have to be a citizen to call for help."

The CSB provides information, solves problems, and resolves complaints regarding any department of the city of Seattle. It's a one-stop telephone number for all questions about city government services, and no problem is too big or too small. The CSB also provides interpreter services in more than 160 languages. While the phone number remains (206) 684-CITY (2489), the Web site has changed to The city of Seattle wants to hear from you.

Visit the mayor’s web site at Get the mayor’s inside view on initiatives to promote transportation, public safety, economic opportunity and healthy communities by signing up for The Nickels Newsletter at


Office of the Mayor

Back to News Release Home Page and News Release Search