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City of Seattle
Gregory J. Nickels (former Mayor)

SUBJECT: Mayor Nickels names Darby DuComb to head up Citizens Service Bureau

4/10/2007  4:30:00 PM

Mayor Nickels names Darby DuComb
to head up Citizens Service Bureau

SEATTLE - Mayor Greg Nickels today announced Darby DuComb as his choice for director of the Citizens Service Bureau (CSB).

“The Citizens Service Bureau, for many people, is a problem solver and their one human contact with the city bureaucracy. Darby has the knowledge, background, will and heart to manage the CSB compassionately and effectively. I’m confident she will not rest on the laurels of the CSB’s successes, but rather take on new challenges as it evolves to meet new needs of our citizenry,” said Nickels.

The CSB provides information, solves problems, and resolves complaints regarding any department of the city of Seattle. It’s a one-stop telephone number for all questions about city government services. The CSB also provides interpreter services in more than 160 languages. The phone number is (206)684-CITY (2489).

“As an attorney, I have defended folks against the government and as a bureaucracy-busting city employee, I have worked to streamline programs. Now as manager of the CSB, I have the opportunity to be an advocate for better city service, both internally and externally. I look forward to continuing and building on the excellent legacy of the CSB,” said DuComb.

DuComb received her BA in Philosophy from Indiana University and her law degree from the University of Oregon. She is a member of the Washington State Bar Association.

DuComb, 39, will take over the post from Cynthia Phillips, who has served as acting manager. She begins her new job on May 2. Her salary will be $101,920

Visit the mayor’s web site at Get the mayor’s inside view on initiatives to promote transportation, public safety, economic opportunity and healthy communities by signing up for The Nickels Newsletter at

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