Ed Murray, Mayor
SUBJECT: Utilities Service Desk Opens at City of Seattle’s Downtown Customer Service Center
4/1/2014 1:45:00 PM
Cyndi Wilder (206) 684-0909
Utilities Service Desk Opens at
City of Seattle’s Downtown Customer Service Center
Function moves to building lobby for customer accessibility and convenience
SEATTLE (April 1, 2014) – Seattle Public Utilities and Seattle City Light customers can now get account assistance at the utilities service desk that’s been added to the city of Seattle’s downtown customer service center, located in the main lobby on the fourth floor of the Seattle Municipal Tower, 700 Fifth Ave. The utilities service desk and customer service center are open from 8 a.m. to 5 p.m., Monday through Friday. The utilities service desk had previously been located on the 27th floor of the high-rise.
A utility account representative will be available to provide service to walk-in customers needing help with utility billing questions, utility issues and registering for utility assistance. All cash handling and payment processing will be performed by the cashier located at the adjacent customer service center.
The customer service center in the Seattle Municipal Tower opened last summer to provide a downtown location for constituents to pay utility bills and taxes, purchase pet licenses, renew a business license, and obtain information about, and referrals to, a broad array of city services. The city’s goal is to offer better and more accessible services to city of Seattle customers because so much of the business they come downtown to transact is housed in the Seattle Municipal Tower. Rather than having to travel to different floors within the high-rise, customers can now conduct basic business in the building’s street-level lobby.
Another window is staffed by an employee from outside credit collections vendor NCO (Nieland, Cromwell & Oakes) Financial Systems, taking customer account payments for government debt owed to the city, and Pierce and King counties.
Considered a pilot project, Seattle officials are tracking the utilization of the center through the end of this year to determine if it makes sense to continue offering this service in 2015. Call 206-684-2489 (CITY) if you have questions or would like more information regarding this new service.
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