Mike McGinn (former Mayor)
SUBJECT: Seattle launches new smartphone app for reporting service requests
8/13/2013 3:30:00 PM
Seattle launches new smartphone app for reporting service requests
"Find It, Fix It" offers mobile phone users new way to report graffiti, potholes and other issues
SEATTLE - The City of Seattle is launching "Find It, Fix It," a smartphone app offering mobile users a new way to report selected issues to the City. The app takes advantage of technology available on mobile devices, including geographic awareness, to give mobile users a convenient way to alert the City to issues such as graffiti and potholes, while providing location information that helps City staff respond. The City is also soliciting public feedback on the app, which will be fine-tuned to respond to initial use and comments.
"When you're out in your neighborhood and see a pothole, graffiti, or something else you think the City should know about, Find It, Fix It gives you an easy way to notify us so we can fix it," said Mayor Mike McGinn. "Download the app, test it out and share your feedback and ideas to help us develop more mobile services."
The app, which can be downloaded to any iPhone or Android phone, offers the following service request categories:
- Abandoned Vehicles: report vehicles parked in a public right-of-way more than three days.
- Graffiti: report graffiti, including what it is on - parking meter, utility pole or building - so it gets automatically routed to the appropriate department for response.
- Pothole: report a pothole.
- Parking Enforcement: make an inquiry regarding a parking concern.
- Other Inquiry: this miscellaneous category is for making an inquiry or request, which will be processed by the City's Customer Service Bureau. Mobile users should choose this category to provide feedback.
The app also provides a link to http://m.seattle.gov, the mobile version of the City of Seattle's website.
Android users can download the app from the Google Play Store and iPhone users can download the app from the App Store. The fastest way to find the app is to search on this phrase within quotes: "find it, fix it."
Submissions are entered into the City's Constituent Relationship Management (CRM) system, and departments responsible for providing that specific service will manage and track requests. The City of Seattle began using the CRM system in December 2011. There may be some initial delays in response time as City departments adjust to any increase in service requests.
All requests submitted must specify a location within Seattle city limits in order to complete processing. If the location is outside the city limits, a message will display to the user and the request will close automatically.
The City anticipates adding other request types in the future and welcomes feedback on the app and ideas for additional features. Users should choose the Find It, Fix It app's "other inquiry" category - found under the "New Request" icon - to submit feedback.
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