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City of Seattle
Ed Murray, Mayor

SUBJECT: City launches online survey about technology use

4/4/2013  4:00:00 PM
Megan Erb  (206) 233-8736

City launches online survey about technology use
Survey covers Internet, cable, mobile, computer skills and city services

SEATTLE - The City of Seattle is asking residents to visit before April 19 to fill out a survey about their use of technology and preferences in receiving City information and engaging with local government and community.

The survey, available in English and Spanish, covers Internet, cable TV customer satisfaction, social media, and cell phones. For the first time, the City is also asking about interest in high speed Internet services. Internet users are also encouraged to help their non-Internet friends and family complete the survey, which also asks about cost and other barriers to using computers and the Internet. For those without a computer at home, the City offers public access to computers at libraries, Neighborhood Service Centers and some community centers (See or call 206-386-9759).

"We want to ensure all residents have access to next generation technologies and the skills to use them," said Mayor Mike McGinn. "This survey provides us with current data on how residents use the Internet and social media. The results will help us offer more choices for residents wanting to communicate with government."

"The technology survey helps the City develop inclusive and forward thinking policies to help bridge the digital divide. We want to make sure all residents have access to tools to increase their technology skills in the job market, all socio-economic backgrounds are able to communicate with the City, and a world-class high-speed Internet infrastructure to meet the needs of our residents and businesses," said Councilmember Bruce Harrell, chair of the Public Safety, Civil Rights, and Technology committee.

Answers from the Technology Indicators Survey will help shape City strategies on digital inclusion, cable refranchising, the city web site, Seattle Channel and public outreach and engagement. The online survey results will add to a random telephone phone survey currently underway and a series of focus groups in multiple languages. The City expects to publish the results of the surveys this summer. Past results have been used in decisions about the Technology Matching Fund grant program, and in outreach for neighborhood planning, utility assistance and health education programs.

The Information Technology Indicators Project is part of the City's larger effort to increase broadband deployment and adoption, and to ensure that residents have the technology access and training needed for full participation (see more at

Since 2000, the Indicators Project has been measuring residents' use of computers, broadband, electronic government services and online civic participation, as well as cable customer needs and concerns about using technology. It is managed by the Community Technology Program in the Department of Information Technology (DoIT) with assistance from the City's Citizens Telecommunications and Technology Advisory Board (CTTAB).

For more information on the Information Technology Indicators Project, visit or contact

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Office of the Mayor

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