About Neighborhoods

Customer Service and Operations Division

The Customer Service and Operations Division consists of programs and functions that support both external and internal customers of the Department. The Division includes the Neighborhood Information and Payment Services, Finance and Accounting, Human Resources/Administration, Facility Management, and Information Technology.

Neighborhood Payment and Information Services At seven of the 13 Neighborhood Service Centers, customer service representatives assist over 227,000 residents each year apply for passports, pay Seattle City Light and Seattle Public Utilities bills, buy pet licenses and bus passes, learn about City services, and obtain necessary City forms.

Finance and Accounting The team ensures financial stewardship of over $33.5 million in multiple revenue sources and over $16.5 million in expenditures each year and provides full financial and accounting services ranging from payroll to contract administration to the Department's staff and vendors.

Human Resources/Administration The team supports the department staff of over 92 employees in the areas of employee hiring, development, separation, training, ergonomics, EEO investigation, performance management, and ADA accommodation and provides primary staffing for the department's reception.

Facility Management Staff is responsible for addressing facility needs at 15 different offices located throughout the City.

Information Technology The team provides technology services (hardware and software technical support, network administration, web design and development, and database administration and development) to the Department's staff in the Seattle Municipal Tower, Neighborhood Service Centers, and the Customer Service Bureau.

For more information, please contact Hazel Bhang Barnett, Division Director, at (206) 615-0885 or hazel.bhang@seattle.gov