Seattle City Light operates about 84,000 street lights throughout our service territory to help drivers and pedestrians stay safe at night.
If you believe that there is a malfunctioning street light that might be giving off an electrical charge, please report it immediately to one of our street light service representatives at (206) 684-7056. They will want information about the location of the pole, pole number and major cross streets. If you believe the pole or the metal plate on the ground near the pole has an electrical charge, please stay away from it and report it to us. We will check the area and make any necessary repairs to ensure the area is safe.
To make sure those lights stay on, City Light has several efforts underway - a scheduled re-lamping program, a conversion to LED technology, and an online application where your can report and track street light outages.
With the scheduled re-lamping program, City Light replaces lamps in a geographical area shortly before the end of their expected lifespan. This reduces the number of outages from burned out lamps. For high-pressure sodium lights (HPS), the replacement cycle is once every four years.
Additionally, City Light is switching from HPS lights to LEDs. The LEDs are expected to last at least 12 years, increasing reliability and lowering maintenance costs. They also are expected to use 48-62 percent less energy than our current HPS lights.
When a street light does fail,and a customer reports the light as out, City Light has a goal to respond to the reported outage within 10 business days. That means the light will be fixed or, if the repair is more complicated, City Light will contact you with an explanation of the work that needs to be done and how long it could take. You can track the progress of a reported street light that is out here.
Here is the information you'll need to report a light that is out:
The light pole number and the street name the light is directed over. Seattle City Light is currently in the process of renumbering our poles so you may see two pole numbers. Please use the number resembling the image here.
The address nearest the pole is also needed to assist in locating the correct pole.
What is the nature of the problem? (Examples: Pole down, light burned out, light on in daylight, light goes on then off, glare, etc.)
Your name and phone number in case we have questions and need to follow up with you.
When you're ready, the online form is here. It's easy. Just complete the form, and when you're done, click the "Submit Trouble Report" button at the end.
If you have questions about a street light, you can call us at (206) 684-7056 or send an email to email@example.com