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Seattle City Light DEBRA SMITH, General Manager and CEO
Billing Resources
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Billing Dispute Resolution

Our customer care representatives help customers to better understand their bill, utility procedures, and energy usage that can lead to higher bills.

If you have questions about your bill or think there might be an error on your bill, the representatives can assist you to resolve the issue.

It's important that you contact a representative as soon as you notice a charge that you think is an error. Until you have contacted us, no usage charges are considered to be in dispute. Customers are responsible for submitting payments for all undisputed charges by the due date.

Customers have access to three progressive steps to resolution through:

Customer service representative review

Customer service supervisor review

Hearing Officer Review

Contact City Light Customer Care

  • by phone (206) 684-3000 or (800) 862-1181
  • in person at the Utilities Payment Center in the Seattle Municipal Tower (700 Fifth Avenue, 4th Floor Lobby, Seattle, WA
When you speak to a representative, please be sure to tell them:
  • Which charges you are disputing - the exact amounts on specific bills
  • Why you think the charges are in error
  • What action you are requesting from Seattle City Light
The representative can explain the utility procedure or billing calculation for the charges or provide a correction if an adjustment is necessary.

If you disagree with the decision you received from the representative, you have the right to an informal conference with a Supervisor.

Customer service supervisor review

You can speak to the accounts supervisor by phone or in person. The supervisor will review the bill or dispute and the details you provided. If there are any aspects that would warrant a different response, the Supervisor will document it and make the necessary adjustments.

If you disagree with the decision that you received as a result of this Step, the customer service supervisor review, you can file an appeal with the Hearing Officer.

Hearing Officer Review

The Seattle City Light Hearing Officer is charged with addressing customer concerns about their electric bill that aren’t resolved through other customer service reviews.

In order to submit a dispute and request a review by the Hearing Officer, customers must have completed the customer service and supervisor reviews, and they must file an appeal in writing within five business days after completing the supervisor review. An appeal must include:
  • the reason for the appeal, the relief requested, and the
  • information about conversations with Customer Care representatives, including dates and names and the steps taken.
Customers can download and a complete a City Light Hearing Officer Review form, which outlines all of the required information.

Mail the appeal to:

Seattle City Light
Attn. Hearing Officer
700 5th Avenue, Suite 3300
PO Box 34023
Seattle, WA, 98124-4023

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  • Contact Seattle City Light

    700 5th Avenue
    Suite 3200
    P.O. Box 34023
    Seattle, WA 98124-4023

    Account & General Questions:

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