The City Of Seattle
The City of Seattle, Seattle Public Utilities (SPU) & Seattle City Light (SCL), is requesting information (RFI) from consultants/firms with expertise in utility bill management services to assist SPU & SCL in offering bill services for commercial customers not currently available from the municipal utilities
Background And Scope Of Work
The City of Seattle owns and operates two major utilities as two municipal departments. Seattle City Light is the electric utility serving 350,000 customers including about 32,000 commercial accounts. Seattle Public Utilities has 180,000 accounts and provides 1.3 million people with water, sewer, drainage, solid waste services.
A new utility bill system was inaugurated in 2001 utilizing Banner/SCT applications. Customers currently receive at least 2 bills per site, one electric bill and one combined water, sewer and garbage bill. Many commercial customers with multiple sites and multiple utility meters receive several bills from each utility (as high as 100 utility bills). Due to the volume of bills and usage information, customers have requested different options in billing and bill data for bill processing and utility data analysis.
The purpose of this Request for Information is to identify providers of utility bill management services that may meet both customer needs and utility requirements. As the City of Seattle explores future utility bill enhancements, using a firm specializing in utility bill management services may be one option for consideration and evaluation.
SPU & SCL may contract for services or identify service providers for utility customers needing bill services as a result of this RFI. This is a "Request for Information" only.
Respondents to this RFI are requested to submit brief statements, specifically including the following information organized in the order shown below. (See attached Submittal Detail for more information)
Submittal Deadline And Contact Person
Deadline: No later than 5:00 p.m. on Friday, June 20, 2003.
Prospective consultants/firms must limit their contact to this person when seeking information on the project.
At a minimum, please provide the following information by the stated deadline
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