This is another in a series of regular updates on City Light's progress in resolving billing issues.
Commercial
City Light inspected about 840 commercial meters between April 2001 and April 2002 as part of the utility's ongoing metering audit program. The audit revealed 79 accounts that required billing adjustments of $1,000 or more. Most of the adjustments resulted from delays in entering newly installed or exchanged meters into the billing system. The delays meant there were periods of time that these customers were unbilled or underbilled for energy consumed. Delays ranged from just one billing cycle to several. In almost every case so far, City Light has resolved the billing issues with the customers. Accounts are either paid in full, or customers have agreed to payment plans. Only one of these accounts is currently in arrears.
In 14 of the 79 cases identified so far, metering or billing errors caused bills to be overestimated. In these cases, accounts were credited and new bills issued.
City Light had 5,319 new meter installations and 4,519 meter exchanges in 2001. City Light's metering audit program, which began in 2000, is considered a model for other utilities.
