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Subject:   Seattle City Light Demonstrates New Outage Management System
For Immediate Release:   
10/28/2010  4:45:00 PM
For More Information Contact:
Scott Thomsen  (206) 386-4233
Utility Can Better Coordinate Response, Share Information with Customers

SEATTLE As the Pacific Northwest heads into storm season, Seattle City Light has enhanced its ability to coordinate responses to outages and share information about that work with its customers thanks to a new outage management system and outage tracker map.

The Oracle-based software allows utility dispatchers, call center representatives and others responding to outages to share information in real time, including the cause of an outage and estimates for restoration of service.

Journalists are invited to a behind-the-scenes look at how the system operates on Thursday, Nov. 4, at 10 a.m. in the Seattle Municipal Tower at 700 Fifth Ave., Seattle. Please check in at the reception desk on the 32nd floor to be escorted to the demonstration.

City Light will demonstrate how the system works, including calls from customers, providing estimates for restoration, and showing how key outage information is now available to customers 24 hours a day on our website at http://seattle.gov/light/sysstat//.

WHAT: Demonstration of City Lights new Outage Management System
WHY: Storm season is almost here
WHO: Seattle City Light dispatcher, call center representative, other outage responders
WHERE: Seattle Municipal Tower, 700 Fifth Ave. Check in at reception on the 32nd Floor.
WHEN: Thursday, Nov. 4 at 10 a.m.

Seattle City Light is the 10th largest public electric utility in the United States. It has some of the lowest cost customer rates of any urban utility, providing reliable, renewable and environmentally responsible power to nearly 1 million Seattle area residents. City Light has been greenhouse gas neutral since 2005, the first electric utility in the nation to achieve that distinction.

 

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